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Extended Stay America - Indianapolis - Airport
- Hotels
- Indianapolis, IN
About this business
Location details
2730 Fortune Cir. W., Indianapolis, IN, 46241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The workers were very kind and helpful. However the property itself was not in good shape, stains on the floor, missing switchplates, worn furnishings. The elevator and hall smelled like fish, very very strongly the entirety of our stay.
Business response:
Dear Katherine, We sincerely apologize for the subpar condition of our property during your stay. Your feedback regarding cleanliness and maintenance issues is concerning and does not reflect our standards. We sincerely regret any inconvenience and discomfort caused. Please know that we are addressing these concerns with urgency to ensure improvements are made. Your feedback is invaluable, and we are committed to enhancing our services. We hope you'll consider giving us another chance to provide you with a much-improved expe... read more
The hotels is in poor condition. There was a flyer in the room stating if you needed glasses or tableware or even coffee cups ask the front desk they had nothing. We got two dissimilar coffee cups, one spoon and a coffee pot and a bag. Not as advertised.
Business response:
Dear John, We sincerely apologize for the disappointment you experienced during your stay. Your comfort and satisfaction are paramount to us, and we regret falling short of your expectations regarding the condition of the hotel and the availability of amenities. Please know that we take your feedback seriously and are actively working to address these issues to improve our services. We understand your frustration and apologize for any inconvenience caused. We genuinely value your patronage and hope you'll consider giving us ... read more
Awful beds, not even a comforter but more like a sheet. Ours had random hairs on it. Security lock on door was missing. Entry door from parking lot that’s supposed to be key card access only had the door handle taped so anyone could enter at anytime. They were having a new roof put on and there were shingles and nail EVERYWHERE. Complete mess. All they cared about at the front desk was getting the $100 deposit. 0/10 never ever recommend unless you are wanting to experience the ghetto.
Business response:
Dear Justin, Thank you for sharing your feedback with us. We're sorry to learn about your experience. Please know that your comfort and safety are our top priorities, and we apologize for any inconvenience caused by the room's condition and security concerns. Your comments are valuable, and we will address these issues internally to ensure enhancement for our guests. We appreciate your understanding and hope to have the opportunity to welcome you back for a more positive stay in the future.Sincerely,Hotel Management
Two thumbs down A/C shut off after 5 minutes and wouldn’t come back on. Towels looked dirty! Wash rag had clumps of hair in it. They were roofing until 8pm and had all parking spots full in front, The room stunk like a mildew smell. Definitely do not recommend.
Business response:
Dear Andrew, Thank you for bringing these concerns to our attention. We apologize for the issues you encountered during your stay, particularly with the air conditioning and cleanliness of the towels. Your feedback is invaluable, and we will address these issues promptly with our housekeeping and maintenance teams to ensure a more comfortable and pleasant experience for our guests. We appreciate your understanding and hope to have the opportunity to welcome you back for a much-improved stay in the future.Sincerely,Hotel Mana... read more
Frequently asked questions about Extended Stay America - Indianapolis - Airport
How is Extended Stay America - Indianapolis - Airport rated?
Extended Stay America - Indianapolis - Airport has a 3 star rating with 2,640 reviews.
When is Extended Stay America - Indianapolis - Airport open?
Extended Stay America - Indianapolis - Airport is open now. It will close tomorrow at 12:00 a.m.