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Extended Stay America - Indianapolis - Airport
- Hotels
- Indianapolis, IN
About this business
Location details
2730 Fortune Cir. W., Indianapolis, IN, 46241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Outdated and Heavy Cigarette Smoke and Urine Smell This hotel was a total disappointment. The room smelled like dog urine and cigarette smoke. The hallways also smelled heavily of cigarette smoke. The minute I laid on the bed my body started itching. I had to end up checking out and booking another hotel. This hotel is very outdated, looks nothing like the pictures. Needs a major overhaul. I would not recommend this place.
Business response:
Dear Petronila, Please accept our sincerest apologies on behalf of our entire team for not meeting your expectations during your recent stay. We sincerely regret any inconvenience, especially those related to the cleanliness of our hotel, as this is a core focus of our commitment to guest satisfaction. We take your feedback seriously and will address this issue with our housekeeping associates to ensure such lapses do not happen again. We hope you will consider giving us another opportunity to serve you in the future so we c... read more
Everything smelled like smoke, multiple roaches seen running around, sink and tub were not properly cleaned
Business response:
Dear Travis, Thank you for the feedback regarding your stay in our hotel. We are sorry for the disturbances you reported and assure you we do everything possible to discourage their entrance to our hotel. Our pest control provider has serviced the hotel, and we will ensure procedures are followed to prevent future issues. We regret the frustrations you experienced, and we are grateful for your patience. We hope you will accept our apologies and consider staying with us again.Sincerely,Hotel Management
False Fire Alarm at 1am and after reading reviews it looks like this happens quite often. But staff was nice.
Business response:
Dear Tannha, Thank you for taking the time to review your stay. We apologize that you had to experience the false fire alarm sounding in the middle of the night, disturbing your good night's sleep. Thank you for your patience and for choosing us. We hope you will make the same choice the next time you visit here.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Indianapolis - Airport
How is Extended Stay America - Indianapolis - Airport rated?
Extended Stay America - Indianapolis - Airport has a 3 star rating with 2,640 reviews.
When is Extended Stay America - Indianapolis - Airport open?
Extended Stay America - Indianapolis - Airport is open now. It will close tomorrow at 12:00 a.m.