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Extended Stay America - Indianapolis - Airport
- Hotels
- Indianapolis, IN
About this business
Location details
2730 Fortune Cir. W., Indianapolis, IN, 46241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Worst hotel I have experienced. Bathroom had painting peeling in the shower. Smoke alarm kept beeping all night. Evening manager gave me a battery and told me I could change it as maintenance would not be in until Tuesday. I’m 5’3” and my husband has vertigo. Chairs in the room were rolling desk chairs. No way was I going to change the battery. Hot breakfast advertised - mini muffins and coffee does not constitute hot breakfast in my mind.
Business response:
Dear Guest, We apologize for the inconvenience you encountered during your stay. The issues with the bathroom, smoke alarm, and breakfast do not meet our standards, and we appreciate your feedback. Rest assured, we are addressing these matters promptly to enhance our guest experience. We value your understanding and hope you'll give us another chance to provide you with a more comfortable and enjoyable stay at our hotel.Sincerely,Hotel Management
This hotel is disgusting and everything is old and outdated. The air vents in the bathroom is full of dust and dirt. I’m using the hotel wash cloths to clean the bathroom. This is the nastiest place I have ever stayed at. I will never stay here again. Zero.
Business response:
Dear Sherrie, Thank you for taking the time to share your experience with us. On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back again soon.Sincerely,Hotel Managem... read more
The hotel was filthy
Business response:
Dear Santa, Thank you for staying with us and sharing your review. We are disappointed to read about the cleanliness issue with our hotel, and we will address this immediately. Our staff's top priority is to provide a clean environment for our guests; therefore, we are genuinely sorry for not meeting these expectations. We are committed to providing each guest with a seamless, outstanding stay, so we hope you will revisit so we can show you the experience you deserve.Sincerely,Hotel Management
No outlets near the night stand. No light near the bed. One of the few lights in the room did not work. Heater did not work properly. Blinds did not cover the window. No blanket on the bed. Sink did not drain. Fire alarm rang for 45 continuous minutes. Would not give me a receipt on check out because their printer did not work. Told me they would email me a receipt, but then refused to because I had booked through Expedia. I had paid the hotel, and simply asked for a receipt for the money I had given them. Had to argue on th... read more
Business response:
Dear Robert, We are grateful for your honest feedback as it helps us to constantly improve our services for our guests. It is our responsibility to follow the proper processes to ensure that every guest suite is well-maintained and clean. We believe that our guests deserve to stay in a comfortable and hygienic environment while staying with us. We regret that we could not provide you with this experience and will take appropriate measures to address the issues you have mentioned. We have also noted your comments about the re... read more
Nothing to like…. Absolute trash! Nothing was upkept, carpet was wet, flooring was ripped and damaged. Looked like people were living there.
Business response:
Dear Shawn, Thank you for staying with us and reviewing your experience. We're genuinely sorry you experienced cleanliness and maintenance issues during your stay. We're committed to delivering a well-maintained and refreshing environment for our guests, and we will review your comments for future enhancements. We hope you will accept our sincere apologies for failing you on this visit and allow us a future opportunity to show you a much-improved stay.Sincerely,Hotel Management
Don't stay here! We came to town for the FFA national convention. The room was very small. No amenities, not even an ice machine anywhere in the building. There were 4 of us and they only had 2 towels in our room. The sheets on one of the beds appeared to have blood stains on them. The whole building smelled like pot! Would not recommend.
Business response:
Dear Dawn, We apologize for the disappointing situations you experienced during your stay. As an extended-stay hotel, we strive to ensure a homelike experience for our guests with our thoughtful amenities and well-appointed suites. Therefore, we regret these aspects did not meet your expectations. Please know that we provide fresh towels and other necessary items at the front desk, and our team is eager to deliver them to you upon request. Regarding the cleanliness issues, we sincerely apologize for our oversights and assure... read more
Entered with entire lobby smelling. The room sink had hold all over. The sheets had blood stains. Overlooking all this bed bugs unacceptable. I had get rid of all my clothes.
Business response:
Dear dias, We're deeply sorry for the disappointing experience you had with us. We follow strict standards when it comes to the cleanliness and comfort of our property, and we sincerely apologize for the issues you encountered. We're working diligently to address these concerns and uphold our service standards moving forward. Thank you for bringing these matters to our attention, as it helps us identify areas where we need to focus. We hope you will consider giving us another chance to welcome you back and regain your trust ... read more
Frequently asked questions about Extended Stay America - Indianapolis - Airport
How is Extended Stay America - Indianapolis - Airport rated?
Extended Stay America - Indianapolis - Airport has a 3 star rating with 2,640 reviews.
When is Extended Stay America - Indianapolis - Airport open?
Extended Stay America - Indianapolis - Airport is open now. It will close tomorrow at 12:00 a.m.