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Extended Stay America - Indianapolis - Airport
- Hotels
- Indianapolis, IN
About this business
Location details
2730 Fortune Cir. W., Indianapolis, IN, 46241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Great staff.. The Headline Housekeeper was amazing. Not the best property condition and not to mention the fire alarm going off at 1am 😳 had to stand in the cold while fire department evacuated the building.
Business response:
Dear Tannha, Thank you for choosing our hotel and sharing your feedback. We're pleased to learn that our staff made a positive impact on your stay. However, we deeply regret the inconveniences you encountered with the property's condition and the unexpected fire alarm. The safety and security of our guests are our utmost priority, and while these situations are beyond our control, we apologize for any disruptions caused. Please be assured that we are continuously working on improving our property and services to provide a be... read more
Noisy. Fire alarm pulled at 11:00 PM. No blankets just sheets. No breakfast, no coffee. Windows would not close. Temperature in the 30°’s outside. Cigarette burns on the bedding. Smelled like a smoking room. Trash on the floors in the hallways. I could go on but just know I’ll never stay there again.
Business response:
Dear Troy, We regret to learn of your dissatisfaction with your recent stay at our hotel. Please accept our sincerest apologies as we strive to provide guests with a comfortable and enjoyable experience. Hence, necessary steps will be taken to improve our services to meet and exceed your expectations. Also, we understand that the fire alarm may have caused an inconvenience, and we are sorry for any disturbance it may have caused. As a precautionary measure, our engineering team will conduct a comprehensive inspection of all ... read more
This property is in disrepair. Its smells of smoke, the carpeting stained and ripped, The furniture and mattresses are stained. One of the beds in my room was broken.
Business response:
Dear William, Thank you for taking the time to share your feedback with us. We humbly apologize for any inconvenience you may have experienced, especially concerning the maintenance of our property, which is paramount to us. Rest assured that we take your concerns seriously and promptly address them with the relevant team members to ensure that your problems are resolved to your satisfaction. We would appreciate you granting us another opportunity to prove our unwavering commitment to your comfort and satisfaction.Sincerely,... read more
Shower runs into the middle of the bathroom, stinks, bed shakes, noisy, didn’t have extra sheets, or covers or pillows!! Weed smoking everywhere! Also fire alarm goes!
Business response:
Dear Devonte, It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. Please know that we take your feedback seriously and will make the necessary improvements to provide the best possible service. We also apologize for the inconvenience caused by the fire alarm. As a precaution, we will have our engineering team do a full inspection of all our suites. We hope you will consider giving us another chance to provide you with... read more
Did not look like online. Staff was friendly. Smelled like mildew and weed.
Business response:
Dear Will, Thank you for your review of our hotel. We are glad that you enjoyed the service provided by our associates. However, we apologize for the issues that kept it from being perfect. We will discuss your concerns with the appropriate department to ensure these issues are addressed promptly. Thank you for choosing us for your visit to the area and for your valuable feedback. Sincerely,Hotel Management
DO NOT STAY It took over an hour to check in. We were sent to 3 different rooms because every one they sent us to had people in it. We could have been killed. The room we finally got was disgusting & reeked of smoke. I’m not one to typically complain, but this was SO AWFUL. DO NOT STAY HERE
Business response:
Dear Joel, Please accept our apologies and every assurance that we will be working to address the concerns outlined in your review. We acknowledge your disappointment and dissatisfaction, as we hold ourselves to the highest standards of cleanliness, comfort, and exceptional service. We assure you that such occurrences are not typical, and we are taking all necessary measures to rectify the situation to ensure that it does not happen again. We value your patronage and would appreciate the opportunity to make amends for the in... read more
Dirty Room.
Business response:
Dear B, Thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness to all guests, and we will ensure this is addressed appropriately. We hope you will return on your next visit to the area so we can show you our commitment to outstanding experiences. Thank you again for your feedback.Sincerely,Hotel Management
Totally Disappointed When we checked into our first room, the stopper in the tub was missing. There were no cups or tissues. The battery was removed from the telephone. The room was dirty and it was evident that no housekeeping had been there.. Couldn't even call the front desk.We went downstair's . She took us to another room. The smoke detector was peeping and hanging from the ceiling. Again, housekeeping was lacking. The third room's clock/radio was broken. The room was not up to standard. By then it was close to 11:00 p.... read more
Business response:
Dear Guest, Honest reviews such as yours help us as we continuously focus on improving our services for our guests, and we sincerely apologize for the maintenance issues in your suite. We must follow the processes to ensure each guest suite is well maintained. Our guests deserve a clean, well-maintained, and comfortable suite while staying with us. Therefore, we hope you will accept our apologies that this was not your experience. We would love another opportunity to show you the great visit we are known for, which you deser... read more
Frequently asked questions about Extended Stay America - Indianapolis - Airport
How is Extended Stay America - Indianapolis - Airport rated?
Extended Stay America - Indianapolis - Airport has a 3 star rating with 2,640 reviews.
When is Extended Stay America - Indianapolis - Airport open?
Extended Stay America - Indianapolis - Airport is open now. It will close tomorrow at 12:00 a.m.