This profile has been claimed by the business owner or representative.
Extended Stay America - Indianapolis - Airport
- Hotels
- Indianapolis, IN
About this business
Location details
2730 Fortune Cir. W., Indianapolis, IN, 46241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I booked this hotel so we could sleep for a few hours after our red eye flight. We showed up at 6am and were planning to sleep until checkout at 11am. When we arrived we were told that our reservation was canceled because we did not show up by 1am. I made the reservation at 12:59 am. So not only was our reservation canceled by the hotel, they also will not refund our money because they said we did not show. When you reserve a room, it should not be up to the hotel to decide when you have to check in. The room should be yours... read more
Business response:
Dear Philip, Thank you for staying with us and sharing your review. We are sorry you encountered any service issues from our front desk associates, as this is unacceptable. We have reviewed your feedback with the appropriate individuals, and steps are being taken to ensure such concerns are not repeated. Thank you again, and we look forward to having another opportunity to show that we are passionate about providing outstanding experiences for every guest.Sincerely,Hotel Management
Fire evacuation at midnight was not a good experience
Business response:
Dear Tamara, Thank you for your comments on the fire alarm during your recent stay. We always want to provide a restful night's sleep for each guest, but when a fire alarm sounds, we must evacuate the hotel for everyone's safety until we can thoroughly investigate the cause of the alarm. We realize evacuation in the middle of the night is not a pleasant experience, but had this been a real fire and we did not evacuate, the results may have been a devastating loss of life. In a situation such as this, the safety of our guests... read more
Property was dirty and had a funny smell. People was actually smoking weed in front of the building. Would not recommend especially if you have a family.
Business response:
Dear Princelot, Thank you for sharing your experience and concerns about your recent stay. Providing the highest level of hospitality is our number one priority; therefore, we apologize for not meeting your expectations. Our leadership team has ensured this has been addressed to prevent similar issues from occurring in the future. We hope you choose to stay with us again when your travels bring you back to the area so we may ensure your next stay is the outstanding one you deserve.Sincerely,Hotel Management
Wasn’t what I expected at all
Business response:
Dear Dale, Thank you for sharing your experience. We are sorry to read about the issues you are having. Please rest assured we are looking into this matter. Our front desk team is available to help you with anything while you are our guest; please never hesitate to connect with them. We hope this isolated incident will not deter you from returning to enjoy a great stay with us next time. Thank you again for your feedback.Sincerely,Hotel Management
Business response:
Thank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. I would like to start by apologizing to you for not meeting your expectations. We strive to provide all our guests with a comfortable, “home away from home” experience. I am sorry we failed at that mission. We will take your comments and coach our team to provide better service in the future. I hope you will... read more
I stayed at the one around the corner last year and it was like night and day. First off I got some water on the floor from my cooler and wiped it up with a white wash cloth which turned BLACK. Gee, if the floor is like this how is the rest of the place. Definitely makes me wonder. Also i didn't know that this place also sud as a halfway house as well. Now i understand that we all have a right to lay our head down somewhere safe. And I definitely wasn't pleased with the handicap bathroom either, reminded me of an old gym loc... read more
Business response:
Dear Stephen, We apologize for the disappointing experience you had during your stay. Cleanliness is a top priority, and we regret falling short of your expectations. We will address the cleaning issue you mentioned and ensure our standards are upheld. As for the diverse range of guests, we aim to provide a safe and welcoming environment. We take privacy seriously, and your concerns regarding the bathroom will be investigated thoroughly to ensure our guests' comfort. Your feedback is essential, and we appreciate you sharing ... read more
Llegue con mi reserva paga y no habia la habitacion disponible
Business response:
Dear MARIANGEL, Please accept our sincere apology for the concerns with your reservation. We have shared your feedback with our entire team as we take these comments seriously and want to ensure this does not happen again. We hope you will give us another chance to show you the hospitality you deserve on a future visit. Thank you for sharing this review and for being our guest. We wish you all the best with your travels. Sincerely,Hotel Management
Business response:
Thank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. I would like to start by apologizing to you for not meeting your expectations. We strive to provide all our guests with a comfortable, “home away from home” experience. I am sorry we failed at that mission. We will take your comments and coach our team to provide better service in the future. I hope you will... read more
Frequently asked questions about Extended Stay America - Indianapolis - Airport
How is Extended Stay America - Indianapolis - Airport rated?
Extended Stay America - Indianapolis - Airport has a 3 star rating with 2,640 reviews.
When is Extended Stay America - Indianapolis - Airport open?
Extended Stay America - Indianapolis - Airport is open now. It will close tomorrow at 12:00 a.m.