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Extended Stay America - Indianapolis - Airport
- Hotels
- Indianapolis, IN
About this business
Location details
2730 Fortune Cir. W., Indianapolis, IN, 46241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The sheets had not been changed, had to request new linens for the both beds. Mattress stained and burnt. Toilet seat falling off, toilet was filthy, bathroom faucet about to fall off, stained carpet in the room.
Business response:
Dear John, Thank you for your recent stay with us and for taking the time to post your review. We apologize for the service and housekeeping issues you experienced. We have procedures in place so these situations do not occur. Therefore, we are very disappointed that we did not meet these expectations. We can do better, and we hope you will allow us to prove that to you. We look forward to your return.Sincerely,Hotel Management
If you There are borderline homeless people and drug addicts staying here. The front desk and check in was a disorganized confusing experience. The hotel is dirty, and looks run down.
Business response:
Dear KAESO, We regret that we couldn't give you a better impression from the moment you arrived, and we apologize that our front desk team fell short of providing you with the excellent service we strive for daily. We also apologize for not meeting your expectations regarding our hotel's condition. Furthermore, we assure you that we don't encourage illegal activities inside or outside our premises, and we will look further into this matter. We have taken note of all the concerns you raised to address them adequately, and we ... read more
Business response:
Thank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. I would like to start by apologizing to you for not meeting your expectations. We strive to provide all our guests with a comfortable, “home away from home” experience. I am sorry we failed at that mission. We will take your comments and coach our team to provide better service in the future. I hope you will... read more
Flight delayed and arrived after 9 pm; various parties drinking in the parking lot, hallways noisy, children running in the hallways. Room was not clean.
Business response:
Thank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. I would like to start by apologizing to you for not meeting your expectations. We strive to provide all our guests with a comfortable, “home away from home” experience. I am sorry we failed at that mission. We will take your comments and coach our team to provide better service in the future. I hope you will... read more
There was an unattended cabbage (the vegetable) in the lobby.
Business response:
Dear Guest, Thank you for the feedback about your stay at our hotel. We strive to provide our guests with all the comforts of home; therefore, we are disappointed to hear about the encounter and the condition of the lobby. Please accept our apologies, as we never meant to disappoint our guests. Your comments will help us as we continually improve our guest's experience. We appreciate you being our guest and hope these isolated issues will not prevent you from returning to us. Sincerely,Hotel Management
Won’t book again The girl who checked us in wasn’t the friendliest, the hall and room had a smell to it, the bathroom sink didn’t drain, the shower had no pressure and tried to move the shower head and the whole pipe attached to wall moved, the kitchenette sink and stove burners were dirty, there was tape on the secure door in to building that you supposed to use key for and complimentary breakfast was oatmeal.
Business response:
Dear Guest, Thank you for taking the time to share feedback about your recent stay. We are disappointed to learn of the issues you experienced, so we apologize for not meeting your expectations. Your comments have helped us identify areas where we may need additional attention, and we will take any necessary action. We hope you will visit again and allow us to demonstrate the outstanding experience for which we are known.Sincerely,Hotel Management
This is not a hotel for people on business trips or vacations. This is for locals who might need temporary accommodations.
Business response:
Dear Juan, Thank you for being our guest and sharing your feedback. We value everyone and work hard to provide every guest with a clean and comfortable environment; therefore, we apologize if your experience was anything other than perfect. We will follow up on your concerns to ensure we do everything possible to minimize the impact on our guests. Thank you again for your candid feedback, and we hope to welcome you back in the future.Sincerely,Hotel Management
Don’t stay here if you don’t want to be exposed to a nicotine covered, dangerous noisy stay.
Business response:
Dear Denise, Thank you for taking the time to share your thoughts on your recent stay with us. We appreciate your feedback and are disappointed to hear about your concerns regarding our security. Please know that the safety and well-being of our guests is of utmost importance to us, and we take all feedback seriously. We are investigating this matter and appreciate your patience as we address any issues. We assure you that we do not condone any illegal activity on our hotel premises. We take all necessary measures to ensure ... read more
Upon arrival at 2:45 AM they were unable to get us a room. We had to walk across the street to a different hotel.
Business response:
Dear Toni, We apologize for not honoring your reservation and for the frustrations you experienced due to not receiving the room you booked. We cannot speak on behalf of the agent who assisted with your reservation, but we are very sorry for the inconvenience. Your concern has been shared with the appropriate individuals, and we are following up to see where we can improve so future guests are not similarly impacted. Please be assured we will take appropriate action where necessary to serve you better in the future, and we h... read more
Frequently asked questions about Extended Stay America - Indianapolis - Airport
How is Extended Stay America - Indianapolis - Airport rated?
Extended Stay America - Indianapolis - Airport has a 3 star rating with 2,640 reviews.
When is Extended Stay America - Indianapolis - Airport open?
Extended Stay America - Indianapolis - Airport is open now. It will close tomorrow at 12:00 a.m.