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Extended Stay America - Indianapolis - Airport
- Hotels
- Indianapolis, IN
About this business
Location details
2730 Fortune Cir. W., Indianapolis, IN, 46241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. I would like to start by apologizing to you for not meeting your expectations. We strive to provide all our guests with a comfortable, “home away from home” experience. I am sorry we failed at that mission. We will take your comments and coach our team to provide better service in the future.
NASTY AND NOT A GOOD PLACE TO STAY WITH YOUR FAM! Our stay wasn’t comfortable we tried for 2 nights, we checked out for the rest of our stay. I had went to go to the front desk to ask for more towels and couldn’t receive towels until I brought the other towels down. It reeked really bad of filth like dirt. It was just an overall Nasty motel not a hotel. This place needs to be condemned or closed down. I would advise anyone that wants to make reservations here to runnnnnn and not make a reservation here at all. There was no h... read more
Business response:
Dear Rakiah, Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
Business response:
Thank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We use feedback, such as yours, to continuously make changes to our brand to improve our guest’s experience. I would like to start by apologizing to you for not meeting your expectations. We strive to provide all our guests with a comfortable, “home away from home” experience. I am sorry we failed at that mission. We will take your comments and coach our team to provide better service in the future.
5/10 Want to be clear. This is not any criticism directed at the customer service. I felt that front-desk worker was GREAT with customer service, addressing needs and concerns when brought to their attention. This review is more about the conditions of the hotel which needs major improvement. Check-in was smooth. Unfortunately, the first room I got, as soon as I opened the door, the top handle of the door was already broken and it appeared someone who was previously in the room had taped the handle as a temporary fix. Went d... read more
Business response:
Dear Dennis, Thank you for sharing your comments about your recent stay with us. We appreciate you mentioning our friendly, helpful staff. After a positive check-in experience, we can understand your frustration with the concerns you had in your guest suite. Part of our maintenance program is to treat all guest suites, as well as the interior and exterior of the property, to prevent these types of issues from occurring. Therefore, we hope you will accept our sincere apologies for the untimely appearance in your suite. We wil... read more
Not good hotel was trash Photos weren’t like actual hotel
Business response:
Dear Katelyn, Thank you for your recent stay at our hotel. We appreciate you sharing your candid feedback with us, and we sincerely apologize for not providing you with the outstanding stay you deserve. Providing excellent hospitality to each and every guest is our top priority; therefore, we hope you will give us another chance to show you our commitment to great experiences.Sincerely,Hotel Management
Business response:
Thank you for taking the time to provide feedback with regard to your recent stay. If you are in the Indianapolis area again, please allow us another opportunity to provide you with a positive stay.
Frequently asked questions about Extended Stay America - Indianapolis - Airport
How is Extended Stay America - Indianapolis - Airport rated?
Extended Stay America - Indianapolis - Airport has a 3 star rating with 2,640 reviews.
When is Extended Stay America - Indianapolis - Airport open?
Extended Stay America - Indianapolis - Airport is open now. It will close tomorrow at 12:00 a.m.