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Extended Stay America - Indianapolis - Airport
- Hotels
- Indianapolis, IN
About this business
Location details
2730 Fortune Cir. W., Indianapolis, IN, 46241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Horrible Arrived only to be told they had overbooked and there were no rooms available. Still tried to charge me for the room.
Business response:
Dear Guest, Thank you for your feedback. We were disappointed to read about your experience and apologize for the issues you had with your reservation. We try to provide the accommodations requested based on availability; therefore, we regret not meeting your expectations. Please be assured we will take appropriate action where necessary to better serve you in the future. Thank you again.Sincerely,Hotel Management
Stay Elsewhere Loud and noisy with kids running back and forth in the hallway for several hours, dogs barking and just a uncomfortable environment. The beds were so cheap and the comforters so thin.
Business response:
Dear Guest, Thank you for taking the time to review our property. We pride ourselves on delivering a pleasant hotel experience; therefore, we apologize for the noise issues you experienced and that you were not completely satisfied with our beds. In the future, please know our front desk is staffed around the clock and is always happy to address anything that will make your stay more comfortable. Thank you for bringing this to our attention. We hope you will give us another chance to provide you with the relaxing holiday you... read more
Don’t walk away, run!!! Terrible smoke smell. Dirty carpet and sticky floor. Old EVERYTHING. Nasty
Business response:
Dear Carolina, Thank you for being our guest and for sharing your feedback. We apologize for the issues you experienced during your stay. We work hard to provide a clean and comfortable environment for every guest; therefore, we are sorry for the smell of smoke that compromised your experience. We will follow up on your concerns to ensure we are doing everything possible to minimize the impact on our guests. Thank you again for your candid feedback, and we hope to welcome you back in the future.Sincerely,Hotel Management
The property said breakfast but coffee was weak and they had baggies of muffins..thats not breakfast!! Says the pet policy is 25 but its actually 50..bed sheets were dirty hair all in my bathroom..
Business response:
Dear Cynthia, Please accept our apologies for your disappointing stay with us. We pride ourselves on delivering an exceptional experience and aim to exceed our guests' expectations every visit. However, we are genuinely sorry to learn that this was not your case, and we understand your frustration regarding the various issues you described. We do hope to have the opportunity to regain your trust and welcome you back the next time your travels bring you back our way.Sincerely,Hotel Management
Terrible smell, my front window was shot at/hit Terrible odor inside rooms. Need to use better cleaning supplies & clean the room on a regular basis. Also, was not at the property an hour & found the front window had been shot at or hit. Left with a damage windshield & no place to stay.
Business response:
Dear Guest, Thank you for sharing your feedback. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping team to ensure all rooms are thoroughly cleaned and inspected before allocating to future guests. We hope you will give us another chance the next time your travels bring you this way. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Indianapolis - Airport
How is Extended Stay America - Indianapolis - Airport rated?
Extended Stay America - Indianapolis - Airport has a 3 star rating with 2,640 reviews.
When is Extended Stay America - Indianapolis - Airport open?
Extended Stay America - Indianapolis - Airport is open now. It will close tomorrow at 12:00 a.m.