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Extended Stay America - Indianapolis - Airport
- Hotels
- Indianapolis, IN
About this business
Location details
2730 Fortune Cir. W., Indianapolis, IN, 46241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Never again The hotel was dirty. Dirt linens laying in the halls. Room had a foul odor. Walls in room had drywall repairs and was not painted. Elevator was very dirty. Very dissatisfied.
The room has no trash cans anywhere. No coffee pot in the room despite a full kitchen. The room was okay and fairly clean. The bedskirts on both beds had huge rips in them.
Business response:
Dear Jenna, thank you for staying with us and for your review. To ensure cleanliness for every guest, we keep the dishware and other in-room amenities at our front desk and make them available for guests upon request. We certainly apologize for failing to share this information with you during check-in. Furthermore, we are sorry that our housekeeping overlooked some areas in your suite, and remedial steps within our housekeeping department are underway to ensure this does not happen again. Thank you for bringing this to our ... read more
I did not like, that I was overbooked. Wasn’t notified that there were no vacancies, until I arrived.
Business response:
Dear Tony, first and foremost, we apologize for the inconvenience you encountered upon arrival. We are reviewing this incident with our team members to see what went wrong and how we can handle such situations better going forward. Although your experience is not typical, we have room to improve, and you have our assurance that we will. We truly hope you will consider giving us the opportunity to make it up to you on another visit.Sincerely,Hotel Management
It was the worst. Really bad
Business response:
Dear John, thank you for being our guest and for your valuable feedback. Please accept our apologies for the various issues at our hotel. Our goal is to provide every guest with an exceptional stay; we are sorry this was not your experience. We hope you will give us another chance to provide you with the hospitality you deserve. Sincerely,Hotel Management
Will not stay here again. There were two small roaches in my room (at least that I could see). There is no ice machine on the premises, and one empty ice tray in the freezer. THe bedspread was very thin, with just one sheet. The pillows are plastic pillows that feel like slowly deflating balloons (they have fabric covers, but that doesn't help much). This place is just shabby.
Business response:
Dear Christopher, thank you for being our guest. We apologize that our housekeeping staff overlooked some areas in your room which does not meet our standards; therefore, we are very disappointed that this was your experience. Being an extended-stay hotel, all our rooms have fully equipped kitchens and full-size refrigerators, including ice trays for your convenience. Therefore we do not have ice machines on our property, and we apologize for your disappointment. Your comments about the bedspread and pillows are shared with ... read more
Carpet in the room was disgustingly dirty. Some of the lights were horrendously loud when turned on. The whole room smelled. There was no blanket on the bed. I was only there because I had a late flight and didn't want my parents to have to drive the hour in to pick me up that late. It was so disgusting I was afraid to even open my suitcase, I laid in bed with all my clothes and a light on. I barely slept. The WORST hotel room I have ever stayed in.
Business response:
Dear Jennifer, It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service we typically provide.Sincerely,Hotel Management
They advertise as breakfast included but they only serve coffee????
Business response:
Dear Jaymee, we regret any disappointment you had with our breakfast and that it did not meet your desired expectations. We assure you we will share your comments with our Brand Leaders to assist them in determining new breakfast offerings for future implementation. We continually strive to improve our guest experience. We wish to welcome you back to stay with us next time and hope our complimentary grab-and-go breakfast selections are more to your liking. Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Indianapolis - Airport
How is Extended Stay America - Indianapolis - Airport rated?
Extended Stay America - Indianapolis - Airport has a 3 star rating with 2,640 reviews.
When is Extended Stay America - Indianapolis - Airport open?
Extended Stay America - Indianapolis - Airport is open now. It will close tomorrow at 12:00 a.m.