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Extended Stay America - Indianapolis - Airport - W. Southern Ave.
- Hotels
- Indianapolis, IN
About this business
Location details
5350 W. Southern Ave., Indianapolis, IN, 46241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room stank of cat feces. There were no washcloths or hand towels and only one towel.
Business response:
Dear Guest,Thank you for sharing your feedback with us. We apologize for the unpleasant room condition you encountered during your stay. We're deeply sorry that our room did not meet our standards of cleanliness and comfort. Please know that we take cleanliness seriously, and this will be addressed with our housekeeping team. While we regret that your recent stay was not up to your standards, we value your input. We are committed to ensuring your next visit with us is nothing short of exceptional.Sincerely,Hotel Management
Tub was pealing , mole outside the fridge. Broken furnisher in the lobby coffee area. Definitely needs improvements
Business response:
Dear Guest,Thank you for sharing your concerns about your recent stay. We apologize for the issues you encountered and are truly sorry that our hotel did not meet your expectations. We appreciate your observation. We are grateful for the feedback, and we will share these notes with the appropriate individuals for future modernization plans for our hotel. We value your patronage and hope you will stay with us again. We are confident you will have a much-improved experience.Sincerely,Hotel Management
Dump
Business response:
Dear Nakia,We apologize for the issues you encountered while staying with us. Our team strives to ensure each guest has an exceptional visit; therefore, we regret that this was not your experience. Thank you for bringing this to our attention as we continually strive to improve. Everything we do is aimed at providing you with an excellent hotel experience. We would like to regain your trust, and we hope you will give us that chance in the future.Sincerely,Hotel Management
Dissatisfied The room was horrible, roaches, dirty mattresses, dirty tables, I even had to CLEAN the tub just to give my daughter a bath. The front desk service was the only good thing about it. The workers were very helpful trying accommodate but there cleaning crew failed miserably.
Business response:
Dear Terriuna,We are deeply sorry to hear that your stay was marred by unacceptable conditions in your room, which is absolutely not the standard we strive to maintain. Please know that we take these issues seriously and will take immediate action to address them with our staff. While we regret that your recent stay was not up to your standards, we value your input. We are committed to ensuring your next visit with us is nothing short of exceptional. Thank you for your review.Sincerely,Hotel Management
Extra bed did not have any extra bedding Continental breakfast was only coffee no food
Business response:
Thank you for your response! We greatly appreciate the feedback!
Room was very dirty. Multiple hairs on the towel and ripped condom wrapper on floor. We only stayed for one night so didn’t need the towels and found the wrapper the following morning.
Business response:
Dear Victoria, We sincerely apologize for the condition of your room, which falls far short of the standards we strive to maintain. It’s concerning to hear about the issues you encountered, and we regret that your stay was impacted in this way. Your feedback is invaluable, and we will address these concerns with our team to ensure a more positive experience for future guests.Sincerely,Hotel Management
Discarded clothing left in two seperate rooms they put us in, final room had bedbugs. Staff was able to discount the stay and waive fees.
Business response:
Dear Guest,Thank you for taking the time to share your feedback about your recent stay. We sincerely apologize for any inconvenience you experienced with our housekeeping service and assure you that your comfort and satisfaction are our top priorities. We have addressed your concerns with our team and will ensure that such issues are prevented in the future. Your feedback is invaluable in helping us improve. Rest assured, the room will be professionally inspected and treated as a precaution. We would be delighted to welcome ... read more
I saw 3 different rooms and settled on the least offensive due to being later in the night and I was with my kids. The first room smelled disgusting and was dirty. The second room was dirty and the A/C unit was not working. The final room was a little less dirty but the floors still turned my kids feet black. The tub would not drain water so I was given the key to another room just to take a shower. One positive is that the staff was very nice.
Business response:
Dear Jeffrey, Thank you for your detailed feedback. We sincerely apologize for the inconvenience and discomfort you experienced. It’s unacceptable that the rooms didn’t meet our standards, and we’re addressing the issues with cleanliness, maintenance, and the A/C unit immediately. We’re glad to hear that our staff provided good service, but we understand that this does not make up for the overall experience. Your feedback is crucial for us to improve, and we appreciate your patience as we make these necessary changes. We hop... read more
Had bed bugs
Business response:
Thank you for the response! We greatly appreciate your feedback!
Frequently asked questions about Extended Stay America - Indianapolis - Airport - W. Southern Ave.
How is Extended Stay America - Indianapolis - Airport - W. Southern Ave. rated?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. has a 2.9 star rating with 2,621 reviews.
When is Extended Stay America - Indianapolis - Airport - W. Southern Ave. open?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. is open now. It will close tomorrow at 12:00 a.m.