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Extended Stay America - Indianapolis - Airport - W. Southern Ave.
- Hotels
- Indianapolis, IN
About this business
Location details
5350 W. Southern Ave., Indianapolis, IN, 46241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I saw 3 different rooms and settled on the least offensive due to being later in the night and I was with my kids. The first room smelled disgusting and was dirty. The second room was dirty and the A/C unit was not working. The final room was a little less dirty but the floors still turned my kids feet black. The tub would not drain water so I was given the key to another room just to take a shower. One positive is that the staff was very nice.
Business response:
Dear Jeffrey, Thank you for your detailed feedback. We sincerely apologize for the inconvenience and discomfort you experienced. It’s unacceptable that the rooms didn’t meet our standards, and we’re addressing the issues with cleanliness, maintenance, and the A/C unit immediately. We’re glad to hear that our staff provided good service, but we understand that this does not make up for the overall experience. Your feedback is crucial for us to improve, and we appreciate your patience as we make these necessary changes. We hop... read more
Had bed bugs
Business response:
Thank you for the response! We greatly appreciate your feedback!
Under staffed, no towels or glass in room, mirror was literally falling off the wall. "Grab-n-Go breakfast was only coffee.
Business response:
Dear John,Thank you very much for your feedback. We want every guest to experience our commitment to clean, fresh accommodations during their stay. Therefore, we regret not meeting these expectations. We will address this with our housekeeping department to ensure this does not happen again. We do hope you will give us another chance the next time your travels bring you this way.Sincerely,Hotel Management
Horrible place. Terrible customer service. Refused To refund me after finding a bed with dirt hair and bugs.
Business response:
Dear Vicole,Thank you for your recent stay with us and for taking the time to post your review. We sincerely apologize for the service and housekeeping issues you experienced. We have procedures in place so these situations do not occur. Therefore, we are very disappointed that we did not meet these expectations. We can absolutely do better, and we hope you will allow us to prove that to you in the future. Sincerely,Hotel Management"
Dirty Dirty Dirty! Do not stay at this hotel. It is horrible and not clean. Front desk confirmed he was aware of the conditions of the room and were still renting the rooms. Very dirty and unsanitary.
Business response:
Dear Yuridia,Please accept our apologies for the issue with [customize] during your stay at our hotel. We take great pride in our hotel's service, cleanliness, and maintenance, and we hope this will not keep you from returning to enjoy the great experience we are known for providing.Thank you for your feedback, as we always want to improve our services. It was a pleasure hosting your visit, and we hope you will return soon for the flawless visit you deserve.Sincerely,Hotel Management
Business response:
Thank you for the response! We greatly appreciate your feedback!
No room despite reservation - no help in fixing I really can't speak to the rooms as I never got to see one. I booked my reservation 6 months in advance, but there was no room for me when I got there. They did check me into 1 room, but I discovered folks were already in that room. The assistant manager kept saying there was a problem and he was working on it. After over an hour I got him to admit that the problem was they had no more rooms and there wouldn't be any opening up. He apparently didn't want to tell me that, but t... read more
Business response:
Dear Richard,Thank you for staying with us and sharing your review. We are genuinely sorry for the issues you experienced with your reservation and even more so for how it was handled. Our team will discuss your comments to ensure this does not happen again. Thank you for bringing this to our attention; we are grateful for your patience. We hope you will allow us to make this up to you and demonstrate the hospitality you deserve on your next visit to Indianapolis.Thanks again for being our guest and sharing your feedback.Sin... read more
Dirty and understaffed The room was generally very dingy, dents In refrigerator, very dirty frudge door handle, walls, broken furniture, broken bathroom door, scuff marks all over the walls, sheets were clean but heavily stained. The underneath of the beds and furniture had clearly not been cleaned in months if not years. In addition to the general dingyness, the room was not cleaned prior to my arrive. There were visible clumps of dirt on the floor, both sinks were dirty, the toilet was very dirty, the tub was dirty. The to... read more
Business response:
Dear Guest,Thank you for the honest comments about your stay with us, and we sincerely apologize for the housekeeping issues you encountered. We regret any oversights in preparing your room. We are dedicated to providing every guest with a fresh, clean suite; therefore, we are disappointed this was not your experience. We will certainly address this with our team, and we hope you will give us another opportunity to show you the flawless, outstanding experience you deserve.Thank you again, and we wish you all the best.Sincere... read more
The floor was sticky.
Business response:
Thank you for your response! We greatly appreciate your feedback!
Frequently asked questions about Extended Stay America - Indianapolis - Airport - W. Southern Ave.
How is Extended Stay America - Indianapolis - Airport - W. Southern Ave. rated?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. has a 2.9 star rating with 2,600 reviews.
When is Extended Stay America - Indianapolis - Airport - W. Southern Ave. open?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. is open now. It will close tomorrow at 12:00 a.m.