This profile has been claimed by the business owner or representative.
Extended Stay America - Indianapolis - Airport - W. Southern Ave.
- Hotels
- Indianapolis, IN
About this business
Location details
5350 W. Southern Ave., Indianapolis, IN, 46241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Staff was fine, clientele and area not so much.
Business response:
Thank you for your response! We greatly appreciate the feedback!
Business response:
Thank you for your response! We greatly appreciate the feedback!
Overall a very bad experience.. Never coming back…
Business response:
Dear Jeremiah,Thank you for your recent stay at our hotel, and we appreciate you sharing your candid feedback with us. We are sorry for not meeting your expectations. Providing excellent hospitality to every guest is our top priority; therefore, we regret this was not your experience. Thank you again for your feedback. We are continually striving to improve the experience for all of our guests. We hope to have the opportunity to show you our commitment to outstanding hospitality whenever you return to the area.Sincerely,Hote... read more
Overall the place was in disrepair. Fire alarms were missing from the room. The bathtub was a slip hazard with a concave floor and peeling paint. Recent poorly repaired tile work and peeling paint from existing tile work. Exterior of property had lots of rubbish in parking lot and grassy areas. Malfunctioning door locks on exterior at stair entrance and back entrance of property. Leaking water from ceiling in lobby.
Business response:
Dear Kemor,Thank you for your feedback about your stay at our hotel. We are sorry our property fell short of your expectations. We understand how frustrating and unsettling this must have been. We will share your valuable comments with our team as we work on updating and refreshing our hotel. Your safety and satisfaction are our top priorities, and we're committed to improvement. We hope you will revisit us so we can show you the experience you deserve and that we are known for providing.Sincerely,Hotel Management
Floor was dirty , dust was all over the night stand and the kitchen sink had grease in it
Business response:
Dear Wiltz,We apologize for the cleanliness issues you encountered during your stay. We take pride in providing a clean and comfortable environment for our visitors, and we regret that we fell short of your expectations. Please know that we take your feedback seriously. We will address this with our housekeeping immediately, and corrective action will be taken to ensure our hotel meets the high standards our guests deserve. We truly hope this unfortunate situation will not prevent you from staying with us again. We look forw... read more
Property was in a convenient location for my needs, and was affordable compared to most other hotels, especially since I had a longer stay, one week vs. a night or two. The property is older and not well maintained. Rug at entrance of lobby was dirty for days, large swipes of mud/dirt that could have easily been swept up for a better presentation, but was not. No housekeeping service. Debris left in hallways. Did not feel entirely safe. When I returned to hotel in the evening, I just wanted to get out of my car and into my r... read more
Business response:
Dear Denise, Thank you for taking the time to write a review of our hotel. We sincerely apologize for the inconvenience you encountered during your stay. It's disheartening to hear that our property did not meet your expectations in terms of maintenance and cleanliness. We understand your concerns, and we regret that we fell short of providing a comfortable and safe environment. Rest assured, we take your feedback seriously, and we will work on addressing these issues to enhance the quality of our accommodation and services.... read more
The room stank of cat feces. There were no washcloths or hand towels and only one towel.
Business response:
Dear Guest,Thank you for sharing your feedback with us. We apologize for the unpleasant room condition you encountered during your stay. We're deeply sorry that our room did not meet our standards of cleanliness and comfort. Please know that we take cleanliness seriously, and this will be addressed with our housekeeping team. While we regret that your recent stay was not up to your standards, we value your input. We are committed to ensuring your next visit with us is nothing short of exceptional.Sincerely,Hotel Management
Tub was pealing , mole outside the fridge. Broken furnisher in the lobby coffee area. Definitely needs improvements
Business response:
Dear Guest,Thank you for sharing your concerns about your recent stay. We apologize for the issues you encountered and are truly sorry that our hotel did not meet your expectations. We appreciate your observation. We are grateful for the feedback, and we will share these notes with the appropriate individuals for future modernization plans for our hotel. We value your patronage and hope you will stay with us again. We are confident you will have a much-improved experience.Sincerely,Hotel Management
Dump
Business response:
Dear Nakia,We apologize for the issues you encountered while staying with us. Our team strives to ensure each guest has an exceptional visit; therefore, we regret that this was not your experience. Thank you for bringing this to our attention as we continually strive to improve. Everything we do is aimed at providing you with an excellent hotel experience. We would like to regain your trust, and we hope you will give us that chance in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Indianapolis - Airport - W. Southern Ave.
How is Extended Stay America - Indianapolis - Airport - W. Southern Ave. rated?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. has a 2.9 star rating with 2,625 reviews.
When is Extended Stay America - Indianapolis - Airport - W. Southern Ave. open?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. is open now. It will close tomorrow at 12:00 a.m.