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Extended Stay America - Indianapolis - Airport - W. Southern Ave.
- Hotels
- Indianapolis, IN
About this business
Location details
5350 W. Southern Ave., Indianapolis, IN, 46241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dissatisfied The room was horrible, roaches, dirty mattresses, dirty tables, I even had to CLEAN the tub just to give my daughter a bath. The front desk service was the only good thing about it. The workers were very helpful trying accommodate but there cleaning crew failed miserably.
Business response:
Dear Terriuna,We are deeply sorry to hear that your stay was marred by unacceptable conditions in your room, which is absolutely not the standard we strive to maintain. Please know that we take these issues seriously and will take immediate action to address them with our staff. While we regret that your recent stay was not up to your standards, we value your input. We are committed to ensuring your next visit with us is nothing short of exceptional. Thank you for your review.Sincerely,Hotel Management
Extra bed did not have any extra bedding Continental breakfast was only coffee no food
Business response:
Thank you for your response! We greatly appreciate the feedback!
Room was very dirty. Multiple hairs on the towel and ripped condom wrapper on floor. We only stayed for one night so didn’t need the towels and found the wrapper the following morning.
Business response:
Dear Victoria, We sincerely apologize for the condition of your room, which falls far short of the standards we strive to maintain. It’s concerning to hear about the issues you encountered, and we regret that your stay was impacted in this way. Your feedback is invaluable, and we will address these concerns with our team to ensure a more positive experience for future guests.Sincerely,Hotel Management
Discarded clothing left in two seperate rooms they put us in, final room had bedbugs. Staff was able to discount the stay and waive fees.
Business response:
Dear Guest,Thank you for taking the time to share your feedback about your recent stay. We sincerely apologize for any inconvenience you experienced with our housekeeping service and assure you that your comfort and satisfaction are our top priorities. We have addressed your concerns with our team and will ensure that such issues are prevented in the future. Your feedback is invaluable in helping us improve. Rest assured, the room will be professionally inspected and treated as a precaution. We would be delighted to welcome ... read more
I saw 3 different rooms and settled on the least offensive due to being later in the night and I was with my kids. The first room smelled disgusting and was dirty. The second room was dirty and the A/C unit was not working. The final room was a little less dirty but the floors still turned my kids feet black. The tub would not drain water so I was given the key to another room just to take a shower. One positive is that the staff was very nice.
Business response:
Dear Jeffrey, Thank you for your detailed feedback. We sincerely apologize for the inconvenience and discomfort you experienced. It’s unacceptable that the rooms didn’t meet our standards, and we’re addressing the issues with cleanliness, maintenance, and the A/C unit immediately. We’re glad to hear that our staff provided good service, but we understand that this does not make up for the overall experience. Your feedback is crucial for us to improve, and we appreciate your patience as we make these necessary changes. We hop... read more
Had bed bugs
Business response:
Thank you for the response! We greatly appreciate your feedback!
Under staffed, no towels or glass in room, mirror was literally falling off the wall. "Grab-n-Go breakfast was only coffee.
Business response:
Dear John,Thank you very much for your feedback. We want every guest to experience our commitment to clean, fresh accommodations during their stay. Therefore, we regret not meeting these expectations. We will address this with our housekeeping department to ensure this does not happen again. We do hope you will give us another chance the next time your travels bring you this way.Sincerely,Hotel Management
Horrible place. Terrible customer service. Refused To refund me after finding a bed with dirt hair and bugs.
Business response:
Dear Vicole,Thank you for your recent stay with us and for taking the time to post your review. We sincerely apologize for the service and housekeeping issues you experienced. We have procedures in place so these situations do not occur. Therefore, we are very disappointed that we did not meet these expectations. We can absolutely do better, and we hope you will allow us to prove that to you in the future. Sincerely,Hotel Management"
Dirty Dirty Dirty! Do not stay at this hotel. It is horrible and not clean. Front desk confirmed he was aware of the conditions of the room and were still renting the rooms. Very dirty and unsanitary.
Business response:
Dear Yuridia,Please accept our apologies for the issue with [customize] during your stay at our hotel. We take great pride in our hotel's service, cleanliness, and maintenance, and we hope this will not keep you from returning to enjoy the great experience we are known for providing.Thank you for your feedback, as we always want to improve our services. It was a pleasure hosting your visit, and we hope you will return soon for the flawless visit you deserve.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Indianapolis - Airport - W. Southern Ave.
How is Extended Stay America - Indianapolis - Airport - W. Southern Ave. rated?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. has a 2.9 star rating with 2,625 reviews.
When is Extended Stay America - Indianapolis - Airport - W. Southern Ave. open?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. is open now. It will close tomorrow at 12:00 a.m.