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Extended Stay America - Indianapolis - Airport - W. Southern Ave.
- Hotels
- Indianapolis, IN
About this business
Location details
5350 W. Southern Ave., Indianapolis, IN, 46241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for your response! We greatly appreciate the feedback!
I would not recommend. No help room was not stocked I bath towel no was clothes or hand towels no toilet paper no soap. All dishwasher in facility did not work. No ice machine.
Business response:
Dear Donna,Thank you for sharing your feedback. I’m genuinely sorry to hear about the issues you encountered during your stay. We strive to provide a comfortable and well-equipped environment for our guests, and it’s clear we fell short in this instance. Your comments about the missing items and malfunctioning facilities are concerning, and I’ve shared them with our team to address immediately. We appreciate your input, as it helps us improve and ensure that future guests have a better experience. If you have any additional ... read more
The room given was so dirty. The room wasn't cleaned before they allocate it for me. To the extent of seeing used baby diaper and dirty trash unempty in the room. Even the bedsheets that i laid on was not changed before I moved in to the hotel. It was a terrible experience i have never encountered in my life. Poor management. No towels available throughout my stay. It was bad.
Business response:
Thank you for the feedback! We greatly appreciate your response!
Business response:
Thank you for the response! We greatly appreciate the feedback!
Business response:
Thank you for the response! We greatly appreciate the feedback!
Not a fabulous area, but ok for a quick overnight.
Business response:
Dear Laura,Thank you for sharing your thoughts. We're glad to hear that our location suited your needs for a quick overnight stay. We appreciate your feedback and are continuously working to enhance our guests' experiences. We hope to welcome you back in the future for an even better stay.Sincerely, Hotel Management
Business response:
Thank you for your response, We greatly appreciate your feedback!
Staff was polite and kind, easy access. Simple check in. Room was not clean - smashed pizza rolls on the floor, something nasty on the kitchen walls. Smelled old and musty but that improved with running the A/C. Beds were comfortable. Towels were slim and no tissues provided. Would only stay again if absolutely necessary
Business response:
Dear Jessi,We appreciate your feedback and apologize for the cleanliness issues you encountered during your stay. We strive to provide a comfortable and clean environment for all our guests, and your comments will be shared with our housekeeping team to ensure improvements are made. We're glad to hear you found our staff polite and enjoyed the ease of check-in and the comfort of our beds. Your concerns regarding room odor and amenities will be addressed promptly. We hope to serve you better if your travels bring you back to ... read more
Double sofa not clean, room dirt.
Business response:
Dear ABDESSAMAD EL,Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we sincerely apologize for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance so we can provide you with the superior hospitality you should always expect from us.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Indianapolis - Airport - W. Southern Ave.
How is Extended Stay America - Indianapolis - Airport - W. Southern Ave. rated?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. has a 2.9 star rating with 2,600 reviews.
When is Extended Stay America - Indianapolis - Airport - W. Southern Ave. open?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. is open now. It will close tomorrow at 12:00 a.m.