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Extended Stay America - Indianapolis - Airport - W. Southern Ave.
- Hotels
- Indianapolis, IN
About this business
Location details
5350 W. Southern Ave., Indianapolis, IN, 46241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Didn't end up staying as they did not have room cleaned and available at 8:30 PM. Later said sofa bed was missing the mattress. Others started turning keys back in and asking for refunds because of bed bugs. Sat in lobby for over an hour while they looked at room and overheard staff talking about bedbugs.
Business response:
Thank you for your response! We greatly appreciate your feedback!
Arrived an hour and a half after check-in time, was told it was still being cleaned. 30 mins later, get room. It was disgusting. Hair on towels, floor made all of our socks filthy, broken cabinets taped with blue painters tape. No blankets for pull out sofa. Missing remote for tv in bedroom. Forced to watch same channel for 4 days. Bathtub had slippery grime you had to step in to get in the side opposite the shower head. Toilet would not flush properly. Pillows were barely stuffed and lumpy. One key card stopped working on t... read more
Business response:
Dear Stephanie,Thank you for being our guest and letting us know about the details of your time with us. We genuinely apologize for not delivering the experience you expected. On your next visit, we would welcome the chance to personally see to your reservations if you would contact our management's office directly.In the meantime, please let us know if there is anything we can do as we continually work hard to improve our services. We hope to have a second chance to provide you with the excellent service you should have rec... read more
Business response:
Thank you for your response! We greatly appreciate the feedback!
Business response:
Thank you for your response! We greatly appreciate the feedback!
Business response:
Thank you for your response! We greatly appreciate the feedback!
Terrible!!! This is the worst hotel stay I ever had. The photos on the website do not show how poorly maintained the property is. As soon as i drove into parking area it looked like an abandoned place with trash, mattresses by the trash can. Felt unsafe. The entrance was dirty and food smells as soon as you walk in. They make you sign a questionable paper. The elevator has cardboard on floor. And the room nothing like stated on website. A window had a crack and hot air coming in. You could hear loud noises from people that s... read more
Business response:
Thank you for the response! We greatly appreciate your feedback!
Horrible experience It was a horrible experience. The guy at the front door was very rude. He assigned me 4 rooms, one after another. Once we go to the room, the room was not ready. Dirty towels, bed sheets all around. This happened 3 times then I got a room where there was no towels, insufficient pillows and bed sheets were dirty. Went to front desk several times to ask about towels and pillows. Finally got the pillows at midnight but never received the towels. It was a nightmare type experience.
Business response:
Dear Guest,Thank you for sharing your feedback and allowing us to address your concerns. We are truly sorry for the issues you experienced with our staff and the room amenities. This situation does not reflect our usual standards, and we’ve taken appropriate steps to ensure it does not happen again. We appreciate you bringing this to our attention and want to reassure you that we genuinely care about providing a pleasant stay for all our guests. While we’re pleased you enjoyed some aspects of your stay, we regret that we fel... read more
Nothing..... check-in was long, people in the lobby complaining....should have left right then.
Business response:
Dear Robert,Thank you for sharing your feedback. We are truly sorry to hear that your check-in experience was less than satisfactory and that the lobby atmosphere contributed to your frustration. We strive to make every guest’s arrival smooth and welcoming, and it’s clear we fell short in this instance. Your comments are invaluable, and we’ll work on improving our check-in process and addressing any lobby concerns to enhance our guests’ experience. If you decide to give us another chance, we’d love the opportunity to provide... read more
Floors were dirty, the fold out couch had crumbs on it, the tile in the shower fell off, these rooms need a renovation.
Business response:
Dear Cory,Thank you for taking the time to share your feedback. We are genuinely sorry to hear about the issues you encountered during your stay. We strive to provide a clean and comfortable environment, and it sounds like we missed the mark this time. Please know that your concerns about the cleanliness and maintenance have been noted and will be addressed with our team. We hope you’ll give us another chance to provide a better experience in the future. If you have any other comments or need further assistance, please feel ... read more
Frequently asked questions about Extended Stay America - Indianapolis - Airport - W. Southern Ave.
How is Extended Stay America - Indianapolis - Airport - W. Southern Ave. rated?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. has a 2.9 star rating with 2,625 reviews.
When is Extended Stay America - Indianapolis - Airport - W. Southern Ave. open?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. is open now. It will close tomorrow at 12:00 a.m.