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Extended Stay America - Indianapolis - Airport - W. Southern Ave.
- Hotels
- Indianapolis, IN
About this business
Location details
5350 W. Southern Ave., Indianapolis, IN, 46241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Stay at your own risk The room was VERY dirty and reeked of pot.
Business response:
Dear Guest,Thank you for sharing your feedback. We are truly sorry to hear that your experience fell short of expectations. Cleanliness and comfort are top priorities for us, and it’s clear we missed the mark during your stay. Please know that we take your comments seriously and are addressing the issue to ensure it doesn’t happen again. We appreciate your input and hope you’ll give us another chance to provide a better experience in the future.Sincerely,Hotel Management
Awful and dirty. Every thing that could go wrong or be wrong was. Everything broken. No water. Dirty stained mattress.
Business response:
Dear Michael,We are deeply sorry to hear about your disappointing experience. This is certainly not the standard we aim to uphold. We apologize for the issues you encountered, including the cleanliness and maintenance problems. Your feedback is crucial for us, and we will address these concerns immediately with our team to ensure such issues are resolved. We hope you will give us another chance to provide you with the quality stay you deserve.Sincerely, Hotel Management
Move on
Business response:
Thank you for your response! We greatly appreciate the feedback!
Business response:
Thank you for your response! We greatly appreciate the feedback!
Business response:
Thank you for your response! We greatly appreciate the feedback!
I would not recommend. No help room was not stocked I bath towel no was clothes or hand towels no toilet paper no soap. All dishwasher in facility did not work. No ice machine.
Business response:
Dear Donna,Thank you for sharing your feedback. I’m genuinely sorry to hear about the issues you encountered during your stay. We strive to provide a comfortable and well-equipped environment for our guests, and it’s clear we fell short in this instance. Your comments about the missing items and malfunctioning facilities are concerning, and I’ve shared them with our team to address immediately. We appreciate your input, as it helps us improve and ensure that future guests have a better experience. If you have any additional ... read more
The room given was so dirty. The room wasn't cleaned before they allocate it for me. To the extent of seeing used baby diaper and dirty trash unempty in the room. Even the bedsheets that i laid on was not changed before I moved in to the hotel. It was a terrible experience i have never encountered in my life. Poor management. No towels available throughout my stay. It was bad.
Business response:
Thank you for the feedback! We greatly appreciate your response!
Business response:
Thank you for the response! We greatly appreciate the feedback!
Business response:
Thank you for the response! We greatly appreciate the feedback!
Frequently asked questions about Extended Stay America - Indianapolis - Airport - W. Southern Ave.
How is Extended Stay America - Indianapolis - Airport - W. Southern Ave. rated?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. has a 2.9 star rating with 2,625 reviews.
When is Extended Stay America - Indianapolis - Airport - W. Southern Ave. open?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. is open now. It will close tomorrow at 12:00 a.m.