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Extended Stay America - Indianapolis - Airport - W. Southern Ave.
- Hotels
- Indianapolis, IN
About this business
Location details
5350 W. Southern Ave., Indianapolis, IN, 46241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Stop hiring people who have a problem with people because of their ski color
Business response:
Dear Morkita, Thank you for choosing us for your stay. We apologize for not meeting your expectations on behalf of our entire team. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. Our prime motto is to treat every guest with respect and trust, but your comments are different from our expectations, and we will discuss them with the team so this experience is never repeated for any other guests. Please consider giving us a second chance so we can provide y... read more
Definitely do not recommend The hotel is not accommodating. I asked for fresh towels because of a leak from the toilet in my room and the front desk said that I could bring the soaking wet towels down to the front desk and maybe she could wash them for me. I went and bought my own towels. I stayed for a week and never received a room service that they state is once a week. The place was pretty dirty and people are alway coming in and out and hanging around the cars in the parking lot. Felt very unsafe at times. They allow an... read more
Business response:
Dear Guest, We sincerely apologize for your negative experience at our hotel. Nothing is more important to us than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We wish we had addressed the problems while you were still here. Our front desk can help you and improve your time. Please give us another chance so we can leave a much better impression on your next visit. Sincerely, Hotel Management
Business response:
Thank you for the review! We greatly appreciate your feedback!
Business response:
Thank you for your response. We greatly appreciate your feedback!
Not the best place. But it worked for the punch The plank wood floors were so filthy that our shoes stuck to the floor. The sofa bed was missing the mattress. The tub and sink has been painted over and were peeling. The bathroom sink faucet was hard to turn on and off. The beds and towels were clean. The breakfast was slim pickings. Not what we expected.
Business response:
Dear Seth, We sincerely apologize for the issues you encountered during your stay. It is disappointing to hear about the condition of the floors, sofa bed, tub, sink, and faucet. While we are glad the beds and towels met your expectations, we regret that other aspects did not. Your feedback is essential, and we are committed to addressing these concerns to improve our guests' experience. We will ensure our facilities are better maintained and the breakfast offerings are enhanced. We hope you will give us another opportunity ... read more
Business response:
Thank you for the response! We greatly appreciate the feedback!
DO NOT STAY HERE!!! Website shows inaccurate pics Literally disgusting! Broken chair Pullout mattress disgusting Pullout cannot sleep 2 Floor dirty Paint chipping Smoke smell even tho says smoke free Breakfast was packet oatmeal and granola bars We had no choice to stay anywhere
Business response:
Dear Deborah, Thank you for taking the time to review your stay. We are very concerned about your experience and are genuinely sorry we did not meet your expectations. Our top priority is to provide guests with a clean, fresh suite; we will work with our staff to ensure this issue is not repeated. Reading your comments about your stay at our hotel wasn't enjoyable. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards,... read more
Business response:
Thank you for your response, We greatly appreciate your feedback!
They didnt return my deposit even though i left the room more clean that it was.
Business response:
I apologize for the misunderstanding. Deposits take 3-5 business days (based upon your bank) to be returned to you. If your negative review is based on this process solely, we do ask that you reconsider your score.
Frequently asked questions about Extended Stay America - Indianapolis - Airport - W. Southern Ave.
How is Extended Stay America - Indianapolis - Airport - W. Southern Ave. rated?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. has a 2.9 star rating with 2,600 reviews.
When is Extended Stay America - Indianapolis - Airport - W. Southern Ave. open?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. is open now. It will close tomorrow at 12:00 a.m.