This profile has been claimed by the business owner or representative.
Extended Stay America - Indianapolis - Airport - W. Southern Ave.
- Hotels
- Indianapolis, IN
About this business
Location details
5350 W. Southern Ave., Indianapolis, IN, 46241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room given was so dirty. The room wasn't cleaned before they allocate it for me. To the extent of seeing used baby diaper and dirty trash unempty in the room. Even the bedsheets that i laid on was not changed before I moved in to the hotel. It was a terrible experience i have never encountered in my life. Poor management. No towels available throughout my stay. It was bad.
Business response:
Thank you for the feedback! We greatly appreciate your response!
Business response:
Thank you for the response! We greatly appreciate the feedback!
Business response:
Thank you for the response! We greatly appreciate the feedback!
Not a fabulous area, but ok for a quick overnight.
Business response:
Dear Laura,Thank you for sharing your thoughts. We're glad to hear that our location suited your needs for a quick overnight stay. We appreciate your feedback and are continuously working to enhance our guests' experiences. We hope to welcome you back in the future for an even better stay.Sincerely, Hotel Management
Business response:
Thank you for your response, We greatly appreciate your feedback!
Staff was polite and kind, easy access. Simple check in. Room was not clean - smashed pizza rolls on the floor, something nasty on the kitchen walls. Smelled old and musty but that improved with running the A/C. Beds were comfortable. Towels were slim and no tissues provided. Would only stay again if absolutely necessary
Business response:
Dear Jessi,We appreciate your feedback and apologize for the cleanliness issues you encountered during your stay. We strive to provide a comfortable and clean environment for all our guests, and your comments will be shared with our housekeeping team to ensure improvements are made. We're glad to hear you found our staff polite and enjoyed the ease of check-in and the comfort of our beds. Your concerns regarding room odor and amenities will be addressed promptly. We hope to serve you better if your travels bring you back to ... read more
Double sofa not clean, room dirt.
Business response:
Dear ABDESSAMAD EL,Thank you for choosing our hotel for your recent stay. On behalf of our entire team, we sincerely apologize for not meeting your expectations. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. We hope you will consider giving us a second chance so we can provide you with the superior hospitality you should always expect from us.Sincerely,Hotel Management
Stop hiring people who have a problem with people because of their ski color
Business response:
Dear Morkita, Thank you for choosing us for your stay. We apologize for not meeting your expectations on behalf of our entire team. We always want to make every effort to provide a flawless stay; therefore, we regret that this was not your experience. Our prime motto is to treat every guest with respect and trust, but your comments are different from our expectations, and we will discuss them with the team so this experience is never repeated for any other guests. Please consider giving us a second chance so we can provide y... read more
Definitely do not recommend The hotel is not accommodating. I asked for fresh towels because of a leak from the toilet in my room and the front desk said that I could bring the soaking wet towels down to the front desk and maybe she could wash them for me. I went and bought my own towels. I stayed for a week and never received a room service that they state is once a week. The place was pretty dirty and people are alway coming in and out and hanging around the cars in the parking lot. Felt very unsafe at times. They allow an... read more
Business response:
Dear Guest, We sincerely apologize for your negative experience at our hotel. Nothing is more important to us than ensuring our guests have a comfortable and relaxing stay, so we are sorry we could not make that happen for you. We wish we had addressed the problems while you were still here. Our front desk can help you and improve your time. Please give us another chance so we can leave a much better impression on your next visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Indianapolis - Airport - W. Southern Ave.
How is Extended Stay America - Indianapolis - Airport - W. Southern Ave. rated?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. has a 2.9 star rating with 2,621 reviews.
When is Extended Stay America - Indianapolis - Airport - W. Southern Ave. open?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. is open now. It will close tomorrow at 12:00 a.m.