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Extended Stay America - Indianapolis - Airport - W. Southern Ave.
- Hotels
- Indianapolis, IN
About this business
Location details
5350 W. Southern Ave., Indianapolis, IN, 46241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It's A No For Me For starters, the receptionist wasn't friendly and only offered info about my stay once I asked (e.g. wifi password, breakfast info) The room is big and spacious but was not clean. It looked like the towels had been slightly used and not changed out (good thing I always bring my own towels). You can only watch tv if you're in the living room area of your room. You can't see the tv from the bedroom and there isn't a tv in the bedroom. The handles of the refrigerator were dirty but the inside of the refrigerat... read more
Business response:
Dear Diamond, On behalf of our team, please accept our apologies for not meeting your expectations during your recent visit. We sincerely regret for any inconvenience you experienced with our housekeeping service. Your comfort and satisfaction are paramount to us; therefore, we are disappointed not to meet your expectations. We appreciate you sharing your review and the details surrounding your recent visit. Thank you for bringing these issues to our attention. Our team's priority is ensuring guests have a comfortable and re... read more
Booked a King Room and upon check in was changed to a two queen room. Room was dirty upon arrival and the sheets were stained. Bathroom shower had dirt and hair all over. Everyday a bad new smell was in the hallways and elevator. Pool was closed.
Business response:
Dear Tyler, We sincerely appreciate your feedback and apologize for the oversight by our housekeeping staff during your recent stay. It is disappointing that your experience did not meet our high standards. We understand that any discomfort can impact the overall experience of your visit, and hearing about your encounter with the scent in your room is something we take seriously. Our team is dedicated to ensuring a pleasant environment for all our guests, and we continuously strive to maintain our hotel to meet the expectati... read more
The “clean” towels and sheets were stained!
Business response:
Dear Blaire, Thank you very much for your feedback. We want every guest to experience our commitment to clean, fresh accommodations during their stay. Therefore, we regret not meeting these expectations. We will address this with our housekeeping department to ensure this does not happen again. We hope you will give us another chance the next time your travels bring you this way. Sincerely,Hotel Management
Business response:
Thank you for the review! We greatly appreciate your feedback!
Horrible! Dirty towels and washcloths, unmade beds, and BEDBUGS! I do not recommend this hotel!
Business response:
Dear Bobbi, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
No towels in our room. Tried not to give any to use in the shower. It was dirty and the window was on the floor
Business response:
Dear Kaylanj, We extend our apologies for the inconvenience you encountered during your recent stay. Your feedback regarding the lack of towels and cleanliness issues is concerning, and we have taken immediate steps to address these issues with our housekeeping team. Please know that this does not reflect the high standards we strive to maintain. Your satisfaction is paramount, and we are committed to ensuring a more seamless experience for all our guests. We appreciate your valuable feedback and hope for the opportunity to ... read more
Never come here. We got the double room that sleeps 6 and the couch was broken, the lights don’t work, and the bathtub was very dirty and yellow.
Business response:
Dear Beatrice, We apologize for the inconvenience you experienced during your recent stay. Your feedback is valuable, and we regret that we fell short of your expectations. We are addressing the issues you've highlighted with our maintenance and housekeeping teams to ensure they are promptly resolved. Please know that this is not indicative of the high standards we strive to uphold. We hope for the opportunity to regain your trust and welcome you back for a more comfortable and enjoyable stay in the future. Thank you for bri... read more
Business response:
Thank you for the response. We appreciate your feedback!
Do not stay at this hotel Awful. Wouldn’t recommend the hotel to anyone. Hotel was unsanitary. Bathroom wasn’t cleaned. Room had a foul smell. Bathroom tub was literally falling apart. The bed reeked of body odor like the linens weren’t cleaned. I stayed two nights and no one cleaned/serviced the room. No sign was placed on the door of the room stating I don’t want to be disturbed or not to have it cleaned. I had to take dirty towels up to the front desk just to get clean ones. Staff was incredibly unfriendly and unprofessio... read more
Business response:
Dear Lorin, We are grateful for your feedback and deeply sorry for the issues you encountered during your stay, including the cleanliness issue and the lack of service. We want you to know that your feedback is invaluable to us, and we are committed to making the necessary changes to ensure a better experience for our guests in the future. We hope to have another opportunity to provide you with a completely flawless visit the next time you are in the area.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Indianapolis - Airport - W. Southern Ave.
How is Extended Stay America - Indianapolis - Airport - W. Southern Ave. rated?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. has a 2.9 star rating with 2,600 reviews.
When is Extended Stay America - Indianapolis - Airport - W. Southern Ave. open?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. is open now. It will close tomorrow at 12:00 a.m.