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Extended Stay America - Indianapolis - Airport - W. Southern Ave.
- Hotels
- Indianapolis, IN
About this business
Location details
5350 W. Southern Ave., Indianapolis, IN, 46241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for the response! We greatly appreciate the feedback!
DO NOT STAY HERE!!! Website shows inaccurate pics Literally disgusting! Broken chair Pullout mattress disgusting Pullout cannot sleep 2 Floor dirty Paint chipping Smoke smell even tho says smoke free Breakfast was packet oatmeal and granola bars We had no choice to stay anywhere
Business response:
Dear Deborah, Thank you for taking the time to review your stay. We are very concerned about your experience and are genuinely sorry we did not meet your expectations. Our top priority is to provide guests with a clean, fresh suite; we will work with our staff to ensure this issue is not repeated. Reading your comments about your stay at our hotel wasn't enjoyable. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards,... read more
Business response:
Thank you for your response, We greatly appreciate your feedback!
They didnt return my deposit even though i left the room more clean that it was.
Business response:
I apologize for the misunderstanding. Deposits take 3-5 business days (based upon your bank) to be returned to you. If your negative review is based on this process solely, we do ask that you reconsider your score.
It's A No For Me For starters, the receptionist wasn't friendly and only offered info about my stay once I asked (e.g. wifi password, breakfast info) The room is big and spacious but was not clean. It looked like the towels had been slightly used and not changed out (good thing I always bring my own towels). You can only watch tv if you're in the living room area of your room. You can't see the tv from the bedroom and there isn't a tv in the bedroom. The handles of the refrigerator were dirty but the inside of the refrigerat... read more
Business response:
Dear Diamond, On behalf of our team, please accept our apologies for not meeting your expectations during your recent visit. We sincerely regret for any inconvenience you experienced with our housekeeping service. Your comfort and satisfaction are paramount to us; therefore, we are disappointed not to meet your expectations. We appreciate you sharing your review and the details surrounding your recent visit. Thank you for bringing these issues to our attention. Our team's priority is ensuring guests have a comfortable and re... read more
Booked a King Room and upon check in was changed to a two queen room. Room was dirty upon arrival and the sheets were stained. Bathroom shower had dirt and hair all over. Everyday a bad new smell was in the hallways and elevator. Pool was closed.
Business response:
Dear Tyler, We sincerely appreciate your feedback and apologize for the oversight by our housekeeping staff during your recent stay. It is disappointing that your experience did not meet our high standards. We understand that any discomfort can impact the overall experience of your visit, and hearing about your encounter with the scent in your room is something we take seriously. Our team is dedicated to ensuring a pleasant environment for all our guests, and we continuously strive to maintain our hotel to meet the expectati... read more
The “clean” towels and sheets were stained!
Business response:
Dear Blaire, Thank you very much for your feedback. We want every guest to experience our commitment to clean, fresh accommodations during their stay. Therefore, we regret not meeting these expectations. We will address this with our housekeeping department to ensure this does not happen again. We hope you will give us another chance the next time your travels bring you this way. Sincerely,Hotel Management
Business response:
Thank you for the review! We greatly appreciate your feedback!
Horrible! Dirty towels and washcloths, unmade beds, and BEDBUGS! I do not recommend this hotel!
Business response:
Dear Bobbi, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Indianapolis - Airport - W. Southern Ave.
How is Extended Stay America - Indianapolis - Airport - W. Southern Ave. rated?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. has a 2.9 star rating with 2,625 reviews.
When is Extended Stay America - Indianapolis - Airport - W. Southern Ave. open?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. is open now. It will close tomorrow at 12:00 a.m.