This profile has been claimed by the business owner or representative.
Extended Stay America - Indianapolis - Airport - W. Southern Ave.
- Hotels
- Indianapolis, IN
About this business
Location details
5350 W. Southern Ave., Indianapolis, IN, 46241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Room was not ready until around 5:30 PM. Hallways smelled and were dirty. Elevators sounded like they could crash down at anytime. Room was not very clean. Only one towel in room. Breakfast area dirty and not really sure how it can be listed as a breakfast.
Business response:
Dear Dan, We sincerely apologize for the inconvenience you encountered during check-in due to the long wait. Although we always intend to provide our guests with an exceptional stay. We sincerely regret any issues you underwent, especially regarding your concerns about our upkeep property and the elevator's difficulties. This does not meet our standards; therefore, we are very disappointed that this was your experience. Thank you for your valuable feedback; we will address this adequately. We hope to provide you with a flawl... read more
Necesita demasiadas reparaciones, es sucio y huele mal
Business response:
Dear Eliana, Thank you for your review of our hotel. We sincerely apologize for the disappointing condition of the room you encountered. We understand how frustrating it is to experience cleanliness issues and malfunctions during your stay. We take guest comfort seriously and will address these matters with our team to ensure improvements are made. We value your patronage and hope you'll consider giving us another opportunity to provide you with a more enjoyable experience in the future. Sincerely,Hotel Management
Business response:
Thank you for your review! We greatly appreciate your feedback.
This hotel is filthy! This hotel is filthy. I knew from the moment i walked in that it was not going to be nice (The doors into the lobby were very beat up and dirty), but we checked in anyway since it was late 9pm and we only needed a shower and bed for 10 hours. Once we arrived in the room I was shocked at how bad it was. The worn furniture was expected, but the FILTHY bathtub and shower was not. The tub was disgusting and there was hair on the wall of the tub/shower. There were sticky dirty spots on the floor through both... read more
Business response:
Dear Edward,We apologize for the unacceptable conditions you encountered during your visit. Our promise to our guests includes a commitment to providing a clean, fresh environment. Therefore, we are very sorry that we did not meet these expectations. We will address this immediately, and we appreciate you bringing this to our attention. We genuinely hope this unfortunate situation will not prevent you from staying with us again. We look forward to having the opportunity to give you the hospitality experience you deserve.Sinc... read more
Business response:
Thank you for your review! We greatly appreciate your feedback.
Where to begin … my bathroom didn’t have a shower curtain or shampoo, etc. And one towel. I actually went to Walmart and bought a shower curtain so myself and my family could shower without spraying the bathroom with water. I did get more towels from the front desk. Eventually.. The “breakfast” offered was minimal. I wasn’t expecting a big spread. But it was literally coffee, Nutri grain bars, individually packed muffins, and dry oatmeal you would need to take back to your room to heat because there was no microwave in the s... read more
Business response:
Dear Phillip, Thank you for taking the time to share your recent experience with us. We sincerely appreciate your feedback and regret any inconveniences you encountered during your stay. Your comments regarding the amenities and breakfast offerings are duly noted, and we apologize for falling short of your expectations. Please rest assured that we will address these issues with our team to ensure improvements are made. We value your patronage and hope you'll grant us another chance to show you the visit you deserve.Sincerely... read more
Horrible property, dirty room the floors needed to be moped. The pull out bed had mold under it, the shower head was leaking and will never go to this property ever again. I would like a call from the hotel or Expedia
Business response:
Dear Robert, Thank you for your recent stay and for taking the time to post your review. We apologize for the difficulties you experienced while you were our guest. Your comfort is our priority, and we regret falling short of your expectations regarding cleanliness and maintenance. Rest assured, we will take appropriate steps to address these issues and enhance our services. We understand your frustration and are grateful for your patience. We do hope to have the opportunity to regain your trust and welcome you back the next... read more
rotten hotel no towels tub was dirty no remote no coffee in the room stink all i could smell was pot everything was dirty terrible service
Business response:
Dear Mike, Please accept our apologies for not providing you with the flawless experience you deserve. We appreciate you taking the time to post your review, as we truly value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. We will address this appropriately, and we thank you for your patience. We want an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this ... read more
Business response:
Thank you for your review! We greatly appreciate your feedback.
Frequently asked questions about Extended Stay America - Indianapolis - Airport - W. Southern Ave.
How is Extended Stay America - Indianapolis - Airport - W. Southern Ave. rated?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. has a 2.9 star rating with 2,600 reviews.
When is Extended Stay America - Indianapolis - Airport - W. Southern Ave. open?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. is open now. It will close tomorrow at 12:00 a.m.