This profile has been claimed by the business owner or representative.
Extended Stay America - Indianapolis - Airport - W. Southern Ave.
- Hotels
- Indianapolis, IN
About this business
Location details
5350 W. Southern Ave., Indianapolis, IN, 46241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No towels in our room. Tried not to give any to use in the shower. It was dirty and the window was on the floor
Business response:
Dear Kaylanj, We extend our apologies for the inconvenience you encountered during your recent stay. Your feedback regarding the lack of towels and cleanliness issues is concerning, and we have taken immediate steps to address these issues with our housekeeping team. Please know that this does not reflect the high standards we strive to maintain. Your satisfaction is paramount, and we are committed to ensuring a more seamless experience for all our guests. We appreciate your valuable feedback and hope for the opportunity to ... read more
Never come here. We got the double room that sleeps 6 and the couch was broken, the lights don’t work, and the bathtub was very dirty and yellow.
Business response:
Dear Beatrice, We apologize for the inconvenience you experienced during your recent stay. Your feedback is valuable, and we regret that we fell short of your expectations. We are addressing the issues you've highlighted with our maintenance and housekeeping teams to ensure they are promptly resolved. Please know that this is not indicative of the high standards we strive to uphold. We hope for the opportunity to regain your trust and welcome you back for a more comfortable and enjoyable stay in the future. Thank you for bri... read more
Business response:
Thank you for the response. We appreciate your feedback!
Do not stay at this hotel Awful. Wouldn’t recommend the hotel to anyone. Hotel was unsanitary. Bathroom wasn’t cleaned. Room had a foul smell. Bathroom tub was literally falling apart. The bed reeked of body odor like the linens weren’t cleaned. I stayed two nights and no one cleaned/serviced the room. No sign was placed on the door of the room stating I don’t want to be disturbed or not to have it cleaned. I had to take dirty towels up to the front desk just to get clean ones. Staff was incredibly unfriendly and unprofessio... read more
Business response:
Dear Lorin, We are grateful for your feedback and deeply sorry for the issues you encountered during your stay, including the cleanliness issue and the lack of service. We want you to know that your feedback is invaluable to us, and we are committed to making the necessary changes to ensure a better experience for our guests in the future. We hope to have another opportunity to provide you with a completely flawless visit the next time you are in the area.Sincerely,Hotel Management
Wouldn’t recommend Tub was nasty to the point I was scared to get in. Paint was chipping and didn’t look safe. Was with out water for an entire day. Was supposed to have a queen bed but had a double instead
Business response:
Thank you for your review! We greatly appreciate your feedback and apologize for the inconvenience you experienced during your stay. The bathtubs are scheduled to be renovated this mouth. We hope that you can give us another chance to make it right and stay with us next time you are in the area.
Poor
Business response:
Thank you for your review! We greatly appreciate your feedback.
OMG the sofa cama was not working, actually they didn't gave us blankets or something, they didn't clean from one day to another
Business response:
Dear Jose Pablo Fernandez, Thank you for sharing your experience. We sincerely apologize for the inconvenience you faced with the sofa bed and the lack of blankets. Additionally, we regret that your room was not cleaned daily. Your feedback is important, and we are sharing these issues with our team to ensure better service in the future. We appreciate your understanding and hope to provide a more comfortable stay next time.Sincerely,Hotel Management
I complained about my detector going off in my room and was told all the rooms do it but i walked the halls and never heard any other rooms detectors. My sink in the bathroom wouldnt drain either. I ended up leaving my stay at 1 am because of the detector wouldnt stop beeping.. i wont be coming back to this hotel and wont be recommending anyone to this hotel.
Business response:
Dear brianne, Thank you for sharing your experience. We deeply apologize for the inconvenience. This is not the standard we strive to uphold. We regret that this disrupted your stay and led to an early departure. Your feedback is valuable, and we will share these concerns appropriately with our maintenance team. We hope you reconsider and give us another chance to provide a better experience.Sincerely,Hotel Management
The bathtub was very dirty. I went there to get some rest to be able to catch my flight the next morning. But some weed smokers from room next to mine kept knocking on my door for the entire night until I decided to go to the airport Ahead of time
Business response:
Dear Kamel, Thank you for your feedback. We sincerely apologize for the issues you experienced, including the dirty bathtub and the disturbances from neighboring guests. Your comfort and rest are important to us, and we regret that we did not meet your expectations. We are sharing these concerns with our team to prevent future occurrences. We hope to have the opportunity to provide you with a better experience in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Indianapolis - Airport - W. Southern Ave.
How is Extended Stay America - Indianapolis - Airport - W. Southern Ave. rated?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. has a 2.9 star rating with 2,625 reviews.
When is Extended Stay America - Indianapolis - Airport - W. Southern Ave. open?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. is open now. It will close tomorrow at 12:00 a.m.