This profile has been claimed by the business owner or representative.
Extended Stay America - Indianapolis - Airport - W. Southern Ave.
- Hotels
- Indianapolis, IN
About this business
Location details
5350 W. Southern Ave., Indianapolis, IN, 46241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No running water when got here. Is now finally fixed. Only 1 towel in bathroom. Had to go to front desk to get more. 1 piece soap. Tub looks like someone put sand in it. The bathroo. Tile around the tub are falling off. The carpet in the hallways have dirt on them. Needs to be vacuumed.
Business response:
Dear Margaret, Thank you for your feedback. We sincerely apologize for the inconvenience you encountered during your stay. The issues with the water, bathroom amenities, and cleanliness are concerning. Please be assured that we are sharing these matters with our housekeeping and maintenance teams to ensure improvements. Your comfort is our priority, and we regret that we did not meet your expectations. We hope to provide you with a better experience in the future.Sincerely,Hotel Management
Not recommended Poorly maintained, smelly, sofa bed barely worked, barely any towel provided, towel hanger literally being held with toilet paper rolls, key cards only worked once a day and they would not work anymore when returning, even after keeping them away from smartphones or other cards, people yelling in the parking lot at 4am for a long time.
Business response:
Thank you for your review! We greatly appreciate your feedback.
Business response:
Thank you for your review! We greatly appreciate your feedback.
Loud partying and people drinking right outside the lobby. I didn’t see this but my husband said they had guns. Lots of construction smells/supplies around. Our room was partially renovated (new flooring), but the tub was really bad—VERY damaged and dirty. All the room doors down our hall looked quite battered, like someone had taken a hammer to them, and the hall carpet was quite dirty/worn. Just not impressive.
Business response:
Dear Jamie, Thank you for taking the time to write a review of your stay. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
Room was not ready until around 5:30 PM. Hallways smelled and were dirty. Elevators sounded like they could crash down at anytime. Room was not very clean. Only one towel in room. Breakfast area dirty and not really sure how it can be listed as a breakfast.
Business response:
Dear Dan, We sincerely apologize for the inconvenience you encountered during check-in due to the long wait. Although we always intend to provide our guests with an exceptional stay. We sincerely regret any issues you underwent, especially regarding your concerns about our upkeep property and the elevator's difficulties. This does not meet our standards; therefore, we are very disappointed that this was your experience. Thank you for your valuable feedback; we will address this adequately. We hope to provide you with a flawl... read more
Necesita demasiadas reparaciones, es sucio y huele mal
Business response:
Dear Eliana, Thank you for your review of our hotel. We sincerely apologize for the disappointing condition of the room you encountered. We understand how frustrating it is to experience cleanliness issues and malfunctions during your stay. We take guest comfort seriously and will address these matters with our team to ensure improvements are made. We value your patronage and hope you'll consider giving us another opportunity to provide you with a more enjoyable experience in the future. Sincerely,Hotel Management
Business response:
Thank you for your review! We greatly appreciate your feedback.
This hotel is filthy! This hotel is filthy. I knew from the moment i walked in that it was not going to be nice (The doors into the lobby were very beat up and dirty), but we checked in anyway since it was late 9pm and we only needed a shower and bed for 10 hours. Once we arrived in the room I was shocked at how bad it was. The worn furniture was expected, but the FILTHY bathtub and shower was not. The tub was disgusting and there was hair on the wall of the tub/shower. There were sticky dirty spots on the floor through both... read more
Business response:
Dear Edward,We apologize for the unacceptable conditions you encountered during your visit. Our promise to our guests includes a commitment to providing a clean, fresh environment. Therefore, we are very sorry that we did not meet these expectations. We will address this immediately, and we appreciate you bringing this to our attention. We genuinely hope this unfortunate situation will not prevent you from staying with us again. We look forward to having the opportunity to give you the hospitality experience you deserve.Sinc... read more
Business response:
Thank you for your review! We greatly appreciate your feedback.
Frequently asked questions about Extended Stay America - Indianapolis - Airport - W. Southern Ave.
How is Extended Stay America - Indianapolis - Airport - W. Southern Ave. rated?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. has a 2.9 star rating with 2,625 reviews.
When is Extended Stay America - Indianapolis - Airport - W. Southern Ave. open?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. is open now. It will close tomorrow at 12:00 a.m.