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Extended Stay America - Indianapolis - Airport - W. Southern Ave.
- Hotels
- Indianapolis, IN
About this business
Location details
5350 W. Southern Ave., Indianapolis, IN, 46241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Book somewhere else The room smelled like an ashtray. The shower didn't work. Hotel key cards didn't work.
Business response:
Dear Brandon, Thank you for sharing your recent stay experience with us. We sincerely apologize for the challenges you encountered during your time with us. Your feedback regarding the room condition and key card issues is concerning, and we will address these matters with our team to ensure improvements moving forward. We understand the importance of a seamless and comfortable stay for our guests and regret falling short of your expectations. We hope that we will have another occasion to welcome you back in the future.Since... read more
Business response:
Thank you for your review! We greatly appreciate your feedback.
Business response:
Thank you for your review! We greatly appreciate your feedback.
Business response:
Thank you for your review! We greatly appreciate your feedback.
Our room was disgusting and looked like it was not cleaned. We got a non-smoking room and there were cigarette butts in the sink as well as a towel covering the smoke detector. The bathroom sink was completely clogged and could not drain. The shower was dirty and had a giant hole covered by red tape on the side. The pull out sofa was broken and had greasy hand prints all over the cushions.
Business response:
Dear Nolte, Thank you for bringing these concerns to our attention. We sincerely apologize for the unacceptable condition of your room during your stay. The issues you encountered, including cleanliness and maintenance problems, are certainly not reflective of our standards. Your feedback regarding the cigarette butts, clogged sink, and condition of the shower and sofa has been noted, and immediate steps will be taken to address and resolve these matters. We are deeply sorry for the inconvenience this caused you, especially ... read more
Business response:
Thank you for your review! We greatly appreciate your feedback.
Business response:
Thank you for your review! We greatly appreciate your feedback.
Business response:
Thank you for your review! We greatly appreciate your feedback.
The worst hotel I've ever stayed in very dirty poo
Business response:
Dear Jesse, We're truly sorry to read about the cleanliness and comfort issues you encountered during your stay. Our promise to our guests includes a commitment to providing a clean and comfortable suite, and we are very sorry that did not happen when you were here. Your experience is not reflective of the high standards we aim to maintain, and we will address these concerns promptly to ensure improvements. We hope you will give us another opportunity to make things right and provide you with the seamless experience you dese... read more
Frequently asked questions about Extended Stay America - Indianapolis - Airport - W. Southern Ave.
How is Extended Stay America - Indianapolis - Airport - W. Southern Ave. rated?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. has a 2.9 star rating with 2,600 reviews.
When is Extended Stay America - Indianapolis - Airport - W. Southern Ave. open?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. is open now. It will close tomorrow at 12:00 a.m.