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Extended Stay America - Indianapolis - Airport - W. Southern Ave.
- Hotels
- Indianapolis, IN
About this business
Location details
5350 W. Southern Ave., Indianapolis, IN, 46241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Where to begin … my bathroom didn’t have a shower curtain or shampoo, etc. And one towel. I actually went to Walmart and bought a shower curtain so myself and my family could shower without spraying the bathroom with water. I did get more towels from the front desk. Eventually.. The “breakfast” offered was minimal. I wasn’t expecting a big spread. But it was literally coffee, Nutri grain bars, individually packed muffins, and dry oatmeal you would need to take back to your room to heat because there was no microwave in the s... read more
Business response:
Dear Phillip, Thank you for taking the time to share your recent experience with us. We sincerely appreciate your feedback and regret any inconveniences you encountered during your stay. Your comments regarding the amenities and breakfast offerings are duly noted, and we apologize for falling short of your expectations. Please rest assured that we will address these issues with our team to ensure improvements are made. We value your patronage and hope you'll grant us another chance to show you the visit you deserve.Sincerely... read more
Horrible property, dirty room the floors needed to be moped. The pull out bed had mold under it, the shower head was leaking and will never go to this property ever again. I would like a call from the hotel or Expedia
Business response:
Dear Robert, Thank you for your recent stay and for taking the time to post your review. We apologize for the difficulties you experienced while you were our guest. Your comfort is our priority, and we regret falling short of your expectations regarding cleanliness and maintenance. Rest assured, we will take appropriate steps to address these issues and enhance our services. We understand your frustration and are grateful for your patience. We do hope to have the opportunity to regain your trust and welcome you back the next... read more
rotten hotel no towels tub was dirty no remote no coffee in the room stink all i could smell was pot everything was dirty terrible service
Business response:
Dear Mike, Please accept our apologies for not providing you with the flawless experience you deserve. We appreciate you taking the time to post your review, as we truly value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. We will address this appropriately, and we thank you for your patience. We want an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this ... read more
Business response:
Thank you for your review! We greatly appreciate your feedback.
Book somewhere else The room smelled like an ashtray. The shower didn't work. Hotel key cards didn't work.
Business response:
Dear Brandon, Thank you for sharing your recent stay experience with us. We sincerely apologize for the challenges you encountered during your time with us. Your feedback regarding the room condition and key card issues is concerning, and we will address these matters with our team to ensure improvements moving forward. We understand the importance of a seamless and comfortable stay for our guests and regret falling short of your expectations. We hope that we will have another occasion to welcome you back in the future.Since... read more
Business response:
Thank you for your review! We greatly appreciate your feedback.
Business response:
Thank you for your review! We greatly appreciate your feedback.
Business response:
Thank you for your review! We greatly appreciate your feedback.
Our room was disgusting and looked like it was not cleaned. We got a non-smoking room and there were cigarette butts in the sink as well as a towel covering the smoke detector. The bathroom sink was completely clogged and could not drain. The shower was dirty and had a giant hole covered by red tape on the side. The pull out sofa was broken and had greasy hand prints all over the cushions.
Business response:
Dear Nolte, Thank you for bringing these concerns to our attention. We sincerely apologize for the unacceptable condition of your room during your stay. The issues you encountered, including cleanliness and maintenance problems, are certainly not reflective of our standards. Your feedback regarding the cigarette butts, clogged sink, and condition of the shower and sofa has been noted, and immediate steps will be taken to address and resolve these matters. We are deeply sorry for the inconvenience this caused you, especially ... read more
Frequently asked questions about Extended Stay America - Indianapolis - Airport - W. Southern Ave.
How is Extended Stay America - Indianapolis - Airport - W. Southern Ave. rated?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. has a 2.9 star rating with 2,625 reviews.
When is Extended Stay America - Indianapolis - Airport - W. Southern Ave. open?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. is open now. It will close tomorrow at 12:00 a.m.