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Extended Stay America - Indianapolis - Airport - W. Southern Ave.
- Hotels
- Indianapolis, IN
About this business
Location details
5350 W. Southern Ave., Indianapolis, IN, 46241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We arrived to find no one at the desk to help check in, 10 minutes later and 6 people waiting we finally get checked in. The keys to “our” room open up an occupied room instead. We had to excuse ourselves back to the service desk to explain their blunder. We then were given keys to our new room. We entered the room that had clearly been inhabited previously by a chain smoker that we had the pleasure of chocking on their remnants of smoke. When I sat down on the couch I had the pleasure of standing up and feeling my skin stil... read more
Business response:
Dear Beth, We sincerely apologize for the distressing experience you had with our hotel. It's concerning to read about the various issues you encountered, and we assure you that this is far from what we want our guests to experience. We always aim to provide every guest with the excellent experience expected of us. However, after reading your detailed feedback, we sincerely apologize for not being able to make that happen for you. We realize that no explanation of these issues can change your recent experience. Still, please... read more
The smell of the building is terrible. the staff was not at the front desk multiple times we tried to go there. floors were sticky, windows dirty, the bathtub was scary looking
Business response:
Dear Michael, We are disheartened to see your comment as this is far from what we want our guests to experience. Our promise to our guests includes a commitment to providing a clean and well-maintained environment, and we are very sorry that did not happen when you were here. Moreover, we apologize that our front desk team was unavailable to attend to your needs. This is not the standard we strive for, and we understand how frustrating it must have been. Your feedback is crucial, and we will review this with our team to ensu... read more
No shower curtain, no bath towels, the toilet wouldn't flush, the air-conditioned sounded like a jet taking off, half the lights didn't work To much to mention
Business response:
Dear Jerry, Thank you for staying with us and sharing your review. We apologize for any inconvenience or disappointment you may have encountered during your stay. Please know that we strive to provide an exceptional and memorable experience for all our guests, and we are deeply sorry that we fell short of your expectations. We have taken note of all the concerns you raised to address them adequately, and we hope you will stay with us again for a much-improved experience the next time your travels bring you this way.Sincerely... read more
Id go somewhere else it needs alot of work, no towels, no shower curtain, toliet wouldn't flush, air conditioner sounds like a jet , no tv worked, says has couch wrong, half the lights didn't work, i had my grandkids with me and and they said they'd bring a royal away bed never happened they lied
Business response:
Dear Jerry, Thank you for staying with us and reviewing your experience. Please accept our apologies for not meeting your expectations in the areas you outlined. We want every guest who stays with us to have a fulfilling experience and to depart with a lasting favorable impression; however, we sincerely apologize that we could not make that happen for you. We will share your concerns with the appropriate teams to ensure our guests receive the best experience they deserve. Thank you again for your candid feedback, and we hope... read more
Business response:
Thank you for the response. We appreciate your feedback!
Business response:
Thank you for your review! We greatly appreciate your feedback.
Staff was nice and pleasant to deal with. Problem was that this place is in a well needed renovation. Bath tubs were old, paint or ceramic was peeling on it and we refused to use them. Stove top was rusted and dated. Customers there were dicey too and hall reaked of weed. I will stay clear of this chain of hotels from now on.
Business response:
Dear Harry, Thank you for staying with us and sharing your review. While we are pleased that you appreciate our associate's hospitable service, we apologize for not meeting your expectations regarding the condition of our property. We strive to provide clean and well-maintained accommodation for all our guests, and we certainly understand how frustrating it can be when such issues arise. Please be assured we will address these issues with the appropriate individuals for the future modernization of our hotel. We hope you will... read more
The the amenities and the pots and pans or utensilware fresh towels clean room where all my expectations that were not met the room however was not clean I had to switch two rooms the rooms had damaged the hot water did not work the faucet handle was hard to turn the sink in the bathroom was clogged overall I had to make the best out of it it was not my best stay but at least the employers hospitality was good they were really helpful and kind and polite.
Business response:
Dear Lateasha, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management
This was the most disgusting place I’ve ever been to. The key wouldn’t work in the doors. I had to ask for a refund and find another hotel to stay at.
Business response:
Dear Julissa, Thank you for sharing your experience. We apologize for the inconvenience you experienced during your recent visit. It's disheartening to hear that you encountered issues with the key and found your stay unsatisfactory. Please accept our sincerest apologies for falling short of your expectations. We value your feedback and will address these concerns internally. We appreciate your patience, and we hope you will allow us another opportunity to host you in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Indianapolis - Airport - W. Southern Ave.
How is Extended Stay America - Indianapolis - Airport - W. Southern Ave. rated?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. has a 2.9 star rating with 2,600 reviews.
When is Extended Stay America - Indianapolis - Airport - W. Southern Ave. open?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. is open now. It will close tomorrow at 12:00 a.m.