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Extended Stay America - Indianapolis - Airport - W. Southern Ave.
- Hotels
- Indianapolis, IN
About this business
Location details
5350 W. Southern Ave., Indianapolis, IN, 46241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for your review! We greatly appreciate your feedback.
Business response:
Thank you for your review! We greatly appreciate your feedback.
Our room was disgusting and looked like it was not cleaned. We got a non-smoking room and there were cigarette butts in the sink as well as a towel covering the smoke detector. The bathroom sink was completely clogged and could not drain. The shower was dirty and had a giant hole covered by red tape on the side. The pull out sofa was broken and had greasy hand prints all over the cushions.
Business response:
Dear Nolte, Thank you for bringing these concerns to our attention. We sincerely apologize for the unacceptable condition of your room during your stay. The issues you encountered, including cleanliness and maintenance problems, are certainly not reflective of our standards. Your feedback regarding the cigarette butts, clogged sink, and condition of the shower and sofa has been noted, and immediate steps will be taken to address and resolve these matters. We are deeply sorry for the inconvenience this caused you, especially ... read more
Business response:
Thank you for your review! We greatly appreciate your feedback.
Business response:
Thank you for your review! We greatly appreciate your feedback.
Business response:
Thank you for your review! We greatly appreciate your feedback.
The worst hotel I've ever stayed in very dirty poo
Business response:
Dear Jesse, We're truly sorry to read about the cleanliness and comfort issues you encountered during your stay. Our promise to our guests includes a commitment to providing a clean and comfortable suite, and we are very sorry that did not happen when you were here. Your experience is not reflective of the high standards we aim to maintain, and we will address these concerns promptly to ensure improvements. We hope you will give us another opportunity to make things right and provide you with the seamless experience you dese... read more
We arrived to find no one at the desk to help check in, 10 minutes later and 6 people waiting we finally get checked in. The keys to “our” room open up an occupied room instead. We had to excuse ourselves back to the service desk to explain their blunder. We then were given keys to our new room. We entered the room that had clearly been inhabited previously by a chain smoker that we had the pleasure of chocking on their remnants of smoke. When I sat down on the couch I had the pleasure of standing up and feeling my skin stil... read more
Business response:
Dear Beth, We sincerely apologize for the distressing experience you had with our hotel. It's concerning to read about the various issues you encountered, and we assure you that this is far from what we want our guests to experience. We always aim to provide every guest with the excellent experience expected of us. However, after reading your detailed feedback, we sincerely apologize for not being able to make that happen for you. We realize that no explanation of these issues can change your recent experience. Still, please... read more
The smell of the building is terrible. the staff was not at the front desk multiple times we tried to go there. floors were sticky, windows dirty, the bathtub was scary looking
Business response:
Dear Michael, We are disheartened to see your comment as this is far from what we want our guests to experience. Our promise to our guests includes a commitment to providing a clean and well-maintained environment, and we are very sorry that did not happen when you were here. Moreover, we apologize that our front desk team was unavailable to attend to your needs. This is not the standard we strive for, and we understand how frustrating it must have been. Your feedback is crucial, and we will review this with our team to ensu... read more
Frequently asked questions about Extended Stay America - Indianapolis - Airport - W. Southern Ave.
How is Extended Stay America - Indianapolis - Airport - W. Southern Ave. rated?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. has a 2.9 star rating with 2,621 reviews.
When is Extended Stay America - Indianapolis - Airport - W. Southern Ave. open?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. is open now. It will close tomorrow at 12:00 a.m.