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Extended Stay America - Indianapolis - Airport - W. Southern Ave.
- Hotels
- Indianapolis, IN
About this business
Location details
5350 W. Southern Ave., Indianapolis, IN, 46241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
No breakfast shower didnt work went to desk they booked couldn't switch room. Tv didnt work and sofa bed looked like crime scene
Business response:
Dear BETTY, We sincerely apologize for the inconvenience you experienced during your stay with us. Your comfort and satisfaction are our top priorities, and it is disheartening to hear about the issues you encountered with breakfast, the shower, the TV, and the sofa bed. Please accept our deepest apologies for falling short of your expectations. We will address these matters to prevent similar occurrences in the future. Your feedback is invaluable, and we're committed to improving our services to ensure a better experience f... read more
Do Not Stay at Extended Stay America This hotel was in terrible condition and did not feel clean in the least. The one bath towel we were given (for TWO people staying in the room) was dirty. We'd were booked for a 6 night stay and we checked out after the second night because i could not stomach staying there for one more night. I lost money but it wasn't worth my comfort to stay there just to save money.
Business response:
Dear Guest, Thank you for sharing your experience with us. We apologize for the disappointment and inconvenience you experienced during your stay. Ensuring a clean and comfortable environment is our priority, and we regret your stay was shortened. Your feedback is invaluable, and we will address the cleanliness issues with our housekeeping team to prevent such occurrences in the future. We understand your decision to check out early and apologize for any financial loss incurred. Your comfort and satisfaction are important to... read more
Business response:
Thank you! We greatly appreciate your feedback as this helps us know what areas we need to work on improving.
I was unable to check in. The entire service of the hotel was out. I sat in the lobby for two hours. Nothing. Wasn’t able to check in. Won’t be staying there tonight because they wouldn’t let me
Business response:
Dear Joseph, We sincerely apologize for the inconvenience you experienced during your attempted check-in. It is disheartening to hear that our services were unavailable, resulting in a frustrating situation for you. Please know that this is not reflective of our usual standards, and we will look into the issues. We understand the importance of a smooth check-in process for our guests and regret that we were unable to accommodate you on this occasion. Your feedback will be shared with our team to prevent similar occurrences i... read more
Computers Computers went down while we were booking and we got charged for our room. But we didn't pay the deposit so they wouldn't not give us a room. We had to wait for the computers to come back up, which we waited over 2 hours and they still didn't come back up and we had to go get a room somewhere else because we had to get ready for the concert that we went there for. So We never even got to see the room
Business response:
Dear Sherry, We regret that we couldn't give you a better impression from the moment you arrived and for the frustration caused by waiting hours. Unfortunately, technical issues arise from time to time, and we are sorry for not being able to resolve this immediately. We understand that after a long journey, our guests look forward to a comfortable and relaxing rest, and we're sorry for your experience. Thank you for bringing this to our attention; remedial steps within the concerned departments are underway to ensure future ... read more
1. No hot water in small kitchen sink and bathroom sink. 2. Assumed no hot water in shower and the tub plug was very nasty w a brown likr substance w what looked like broken plastlc in it. So we never showered 3. There is a lounge chair in that room that we never could get to recline at all. 4. There was no comforter provided. Appeared 2 sheets but froze all night. The one thing i most appreciated was i had recent knee surgery. I asked for a first floor room the staff was very accomodating. This is my honest experience. Than... read more
Business response:
Dear Denise, We are genuinely sorry to learn about the issues you experienced during your recent visit. Your detailed feedback is greatly appreciated as it helps us identify areas for improvement. We apologize for any inconvenience caused and understand the importance of consistently providing well-kept accommodations. We will address these matters with the respective teams to ensure the satisfaction of all our guests. Your candid feedback is invaluable to us, and we would be honored if you considered giving us another oppor... read more
We couldn’t stay at this hotel, it look like the property is used as a shelter
Business response:
Dear Juan, We are sorry your stay with us was anything other than perfect, and we wish we could have had the opportunity to address your concerns while you were still here. We always aim to provide an exceptional experience and exceed our guests' expectations on every visit. However, we apologize for not doing so in your outlined areas. We are sorry that these issues compromised your stay, and we hope for another opportunity to welcome you back for the flawless experience you deserve.Sincerely,Hotel Management
Hotel room conditions are bad with bathroom tile peeling and bathroom not clean nor well maintained.
Business response:
Dear Yolanda, Thank you for taking the time to write a review. We apologize for the inconvenience you experienced during your stay. Your comfort and satisfaction are our top priorities, and we regret that the bathroom condition did not meet your expectations. Please know that we take your feedback seriously, and immediate steps are being taken to address and rectify these issues to ensure a clean and well-maintained environment for our guests. We appreciate your understanding and patience, and we hope to have the opportunity... read more
Beware. The property was being renovated during our stay, but I have other concerns, as well. New flooring had recently been installed in room, but everything was covered in dust. Breakfast was continental breakfast, only -- oatmeal packets and packaged muffins (even then, one the kids grabbed was moldy). Bedding was barebones, but clean and comfortable with the exception of the sofa bed. I had to make a special trip to the front desk to get sheets for the pullout bed; the extra pillows were basically stuffed plastic bags. T... read more
Business response:
Dear Jessica, Thank you for being our guest and for taking the time to review your stay. We sincerely apologize for the inconvenience you experienced during your recent stay with us. We understand the frustration caused by the ongoing renovations, the cleanliness issues, and the inconvenience with the sofa bed and the bedding. Your feedback regarding the dust and limited breakfast options is concerning, and we will address these issues to ensure a more comfortable and enjoyable experience for our guests. Additionally, we are... read more
Frequently asked questions about Extended Stay America - Indianapolis - Airport - W. Southern Ave.
How is Extended Stay America - Indianapolis - Airport - W. Southern Ave. rated?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. has a 2.9 star rating with 2,600 reviews.
When is Extended Stay America - Indianapolis - Airport - W. Southern Ave. open?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. is open now. It will close tomorrow at 12:00 a.m.