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Extended Stay America - Indianapolis - Airport - W. Southern Ave.
- Hotels
- Indianapolis, IN
About this business
Location details
5350 W. Southern Ave., Indianapolis, IN, 46241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room was dirty. The furniture was dirty, floors were sticky, sheets were stained.
Business response:
Dear Concepcion, We're truly sorry about your disappointing experience. Maintaining cleanliness and comfort is essential; we failed to meet those standards during your stay. Your feedback is invaluable, and we'll address these issues with our housekeeping team to ensure immediate improvements. Please accept our sincere apologies for the inconvenience you endured. We're committed to providing a superior guest experience and hope you'll give us another opportunity to exceed your expectations in the future. Your satisfaction is... read more
Business response:
Thank you! We greatly appreciate your feedback as this helps us know what areas we need to work on improving.
Business response:
Thank you! We greatly appreciate your feedback.
Business response:
Thank you! We greatly appreciate your feedback.
Upon arrival our room was not ready and I believe was not even touched yet. We waited about 40 minutes, then walking in it was still dirty, marijuana fragments on the dresser and crumbs in the mattresses along with a dirty pack of smokes between the wall and the dresser. We were going to let that go because we only had to stay one night cause we were in town for an NBA basketball game. But, we got back from our game and walk into 3 or 4 cockroaches scattering around the kitchen so we packed our stuff and checked out immediat... read more
Business response:
Dear Ally, Thank you for taking the time to write a review of your stay. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
Business response:
Thank you! We greatly appreciate your feedback.
Business response:
Thank you! We greatly appreciate your feedback as this helps us know what areas we need to work on improving.
Staff was very nice, and helpful when checking in. The hotel has a stench we assumed was just in the lobby as there was a sign they were renovating. However, it was the whole building. The bathrooms weren’t clean, the fridge in our room had a terrible smell. When we tried to lock the door, the screws fell out of the lock. There were people on our floor yelling the whole time we were there. We decided to not stay and drive the few hours home instead.
Business response:
Dear Kaytlyn, We sincerely apologize for the discomfort you experienced during your recent stay. While we are glad to hear that our staff provided friendly and helpful service, we regret any inconvenience caused by the condition of the property. Your feedback regarding cleanliness and maintenance issues is concerning and will be addressed with urgency to ensure improvements are made. We understand your decision to leave, and we apologize for falling short of your expectations. Your satisfaction is our priority, and we hope t... read more
Fixtures in shower were rusty,hair in shower and bathroom sink. Inside kitchen cabinets diryy
Business response:
Dear Steve, We sincerely apologize for the condition of your room during your recent stay. Your feedback regarding rusty fixtures, cleanliness issues in the shower and sink, and dirty kitchen cabinets is deeply concerning. Please know that we take such matters seriously and will promptly address them with our housekeeping and maintenance teams to prevent recurrence. Your comfort and satisfaction are our top priorities, and we regret falling short of your expectations. We appreciate your valuable feedback, and we hope to welc... read more
Frequently asked questions about Extended Stay America - Indianapolis - Airport - W. Southern Ave.
How is Extended Stay America - Indianapolis - Airport - W. Southern Ave. rated?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. has a 2.9 star rating with 2,600 reviews.
When is Extended Stay America - Indianapolis - Airport - W. Southern Ave. open?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. is open now. It will close tomorrow at 12:00 a.m.