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Extended Stay America - Indianapolis - Airport - W. Southern Ave.
- Hotels
- Indianapolis, IN
About this business
Location details
5350 W. Southern Ave., Indianapolis, IN, 46241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for your review! We greatly appreciate your feedback.
Staff was nice and pleasant to deal with. Problem was that this place is in a well needed renovation. Bath tubs were old, paint or ceramic was peeling on it and we refused to use them. Stove top was rusted and dated. Customers there were dicey too and hall reaked of weed. I will stay clear of this chain of hotels from now on.
Business response:
Dear Harry, Thank you for staying with us and sharing your review. While we are pleased that you appreciate our associate's hospitable service, we apologize for not meeting your expectations regarding the condition of our property. We strive to provide clean and well-maintained accommodation for all our guests, and we certainly understand how frustrating it can be when such issues arise. Please be assured we will address these issues with the appropriate individuals for the future modernization of our hotel. We hope you will... read more
The the amenities and the pots and pans or utensilware fresh towels clean room where all my expectations that were not met the room however was not clean I had to switch two rooms the rooms had damaged the hot water did not work the faucet handle was hard to turn the sink in the bathroom was clogged overall I had to make the best out of it it was not my best stay but at least the employers hospitality was good they were really helpful and kind and polite.
Business response:
Dear Lateasha, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management
This was the most disgusting place I’ve ever been to. The key wouldn’t work in the doors. I had to ask for a refund and find another hotel to stay at.
Business response:
Dear Julissa, Thank you for sharing your experience. We apologize for the inconvenience you experienced during your recent visit. It's disheartening to hear that you encountered issues with the key and found your stay unsatisfactory. Please accept our sincerest apologies for falling short of your expectations. We value your feedback and will address these concerns internally. We appreciate your patience, and we hope you will allow us another opportunity to host you in the future.Sincerely,Hotel Management
No breakfast shower didnt work went to desk they booked couldn't switch room. Tv didnt work and sofa bed looked like crime scene
Business response:
Dear BETTY, We sincerely apologize for the inconvenience you experienced during your stay with us. Your comfort and satisfaction are our top priorities, and it is disheartening to hear about the issues you encountered with breakfast, the shower, the TV, and the sofa bed. Please accept our deepest apologies for falling short of your expectations. We will address these matters to prevent similar occurrences in the future. Your feedback is invaluable, and we're committed to improving our services to ensure a better experience f... read more
Do Not Stay at Extended Stay America This hotel was in terrible condition and did not feel clean in the least. The one bath towel we were given (for TWO people staying in the room) was dirty. We'd were booked for a 6 night stay and we checked out after the second night because i could not stomach staying there for one more night. I lost money but it wasn't worth my comfort to stay there just to save money.
Business response:
Dear Guest, Thank you for sharing your experience with us. We apologize for the disappointment and inconvenience you experienced during your stay. Ensuring a clean and comfortable environment is our priority, and we regret your stay was shortened. Your feedback is invaluable, and we will address the cleanliness issues with our housekeeping team to prevent such occurrences in the future. We understand your decision to check out early and apologize for any financial loss incurred. Your comfort and satisfaction are important to... read more
Business response:
Thank you! We greatly appreciate your feedback as this helps us know what areas we need to work on improving.
I was unable to check in. The entire service of the hotel was out. I sat in the lobby for two hours. Nothing. Wasn’t able to check in. Won’t be staying there tonight because they wouldn’t let me
Business response:
Dear Joseph, We sincerely apologize for the inconvenience you experienced during your attempted check-in. It is disheartening to hear that our services were unavailable, resulting in a frustrating situation for you. Please know that this is not reflective of our usual standards, and we will look into the issues. We understand the importance of a smooth check-in process for our guests and regret that we were unable to accommodate you on this occasion. Your feedback will be shared with our team to prevent similar occurrences i... read more
Computers Computers went down while we were booking and we got charged for our room. But we didn't pay the deposit so they wouldn't not give us a room. We had to wait for the computers to come back up, which we waited over 2 hours and they still didn't come back up and we had to go get a room somewhere else because we had to get ready for the concert that we went there for. So We never even got to see the room
Business response:
Dear Sherry, We regret that we couldn't give you a better impression from the moment you arrived and for the frustration caused by waiting hours. Unfortunately, technical issues arise from time to time, and we are sorry for not being able to resolve this immediately. We understand that after a long journey, our guests look forward to a comfortable and relaxing rest, and we're sorry for your experience. Thank you for bringing this to our attention; remedial steps within the concerned departments are underway to ensure future ... read more
Frequently asked questions about Extended Stay America - Indianapolis - Airport - W. Southern Ave.
How is Extended Stay America - Indianapolis - Airport - W. Southern Ave. rated?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. has a 2.9 star rating with 2,625 reviews.
When is Extended Stay America - Indianapolis - Airport - W. Southern Ave. open?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. is open now. It will close tomorrow at 12:00 a.m.