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Extended Stay America - Indianapolis - Airport - W. Southern Ave.
- Hotels
- Indianapolis, IN
About this business
Location details
5350 W. Southern Ave., Indianapolis, IN, 46241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Lower your expectations Probably the worst experience ever. No shower curtains. Sofa was broken. Floor was dirty. Missing closet door. Felt like N unfinished storage room that they put us in. Breakfast was disappointing.
Business response:
Dear Jamie, It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We assure you that the experience you encountered does not align with our established standards of service. We will follow up regarding these matters and take appropriate action to ensure a more wonderful experience for every guest entering our doors. We hope you will return so that we can provide you with a better experience.Sincerely,Hotel Management
This property has more than I care to list. Ran down is the best way to say it. The breakfast is trivial to say the least. The fact that they list it is a joke.
Business response:
Dear Shane, Thank you very much for sharing your valuable feedback. We are dedicated to exceptional hospitality and apologize for not meeting your expectations. As we consistently strive to enhance our property, your feedback holds great value. Your input enables us to implement significant changes to better cater to our guests' requirements and elevate our services for all. We appreciate your honesty and hope you might consider staying with us again so we can show you our dedication to outstanding hospitality.Sincerely,Hote... read more
The worst place to ever stay in! The fold out couch mattress was nasty! Red duct tape over a hole in the bathroom shower. The tub was peeling. Two of the outlets didn't work either. The elevator was missing flooring. 2nd floor smelt of mold. Do not go to this "hotel" it is beyond nasty and should be condemned!
Business response:
Dear Donnell, Thank you for sharing your recent stay with us. We sincerely apologize for the discomfort you experienced due to the cleanliness and odor issues and regret that we did not meet your expectations with the upkeep of the property. Your feedback is invaluable, and we will address these issues promptly with our housekeeping and maintenance teams to ensure improvements are made and that everything is running smoothly and functionally. Please accept our apologies for any inconvenience caused. We appreciate your unders... read more
Wrong name on my room so no WiFi access. Door card key did not work. No hangers in room. Room had an iron but no ironing board. Paint was peeling off the bathtub. No one working front desk, had to call 0 on lobby phone and someone showed up five minutes later. Breakfast items were a joke. All employees at this site need to be fired.
Business response:
Dear Frederick, It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback; this helps us improve the experience for future guests. Sincerely,Hotel Management
Front desk was beyond rude. The entire hotel was super rundown. The elevator smelled horribly. The room smelled really bad of cigarettes and the bath tub faucet kept making weird clicking noises all night I did not stay the second night. I was scared to even have my car in the parking lot specially, when there were a bunch of signs saying they were not liable if things are stolen or broken into your car. Never again.
Business response:
Dear Adeline, Thank you for reviewing your time with us. Please accept our apologies for your disappointment with the concerns overlooked. We will address this with our housekeeping team to ensure everything is in order. We understand how frustrating and inconvenient this must have been for you, and we deeply regret its negative impact on your trip. Our front desk team is always available to help you, but we will check with them to see what went wrong in your case. Please return, and we will make your next stay with us outst... read more
It's ok tub was awful in room 147 the couch was broke DOG HAIR EVERYWHERE, THE STAFF AND CLEANING LADY WERE GREAT AND VERY FRIENDLY SO HELPFUL,AND GOT US WHATEVER WE ASK FOR SOOO NICE
Business response:
Dear Jomitra, We sincerely apologize for the challenges you encountered during your recent stay with us. Your feedback is invaluable, as we always want to know how we can enhance our guest experience. We will share your observations with our housekeeping team to ensure our thorough cleaning standards are met. On a brighter note, we are pleased you recognized our devoted staff members. It was a pleasure having you as our guest, and we hope to welcome you back for a much-improved stay in the future. Sincerely,Hotel Management
This property was completely unprepared for the 3 inches of snow that fell the day of our arrival. They did not salt or plow their driveways and parking spots. And because the temps were so low, the slush turned into ice. Also the front desk clerk MaKayla was VERY RUDE and unprofessional. We checked in Friday night and they took payment with no problem. We woke up Saturday morning to enjoy some of the All Star weekend festivities. Once we cameback to the hotel, our keys didnt work. Went to speak with the front desk (Makayla)... read more
Business response:
Dear KAMILLE, Please accept our sincere apologies for the distressing situation you encountered. We understand how frustrating it might have been to face such a predicament. We're genuinely sorry for any inconvenience caused and even more so for the demeanor of our staff. Please know we do not take this lightly, and we will evaluate your concerns with our team to uphold our service standards and prevent such matters from repeating. We are wholly committed to regaining your trust in our hotel, and we hope you will allow us a ... read more
Frequently asked questions about Extended Stay America - Indianapolis - Airport - W. Southern Ave.
How is Extended Stay America - Indianapolis - Airport - W. Southern Ave. rated?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. has a 2.9 star rating with 2,600 reviews.
When is Extended Stay America - Indianapolis - Airport - W. Southern Ave. open?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. is open now. It will close tomorrow at 12:00 a.m.