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Extended Stay America - Indianapolis - Airport - W. Southern Ave.
- Hotels
- Indianapolis, IN
About this business
Location details
5350 W. Southern Ave., Indianapolis, IN, 46241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you! We greatly appreciate your feedback.
Business response:
Thank you! We greatly appreciate your feedback.
Upon arrival our room was not ready and I believe was not even touched yet. We waited about 40 minutes, then walking in it was still dirty, marijuana fragments on the dresser and crumbs in the mattresses along with a dirty pack of smokes between the wall and the dresser. We were going to let that go because we only had to stay one night cause we were in town for an NBA basketball game. But, we got back from our game and walk into 3 or 4 cockroaches scattering around the kitchen so we packed our stuff and checked out immediat... read more
Business response:
Dear Ally, Thank you for taking the time to write a review of your stay. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
Business response:
Thank you! We greatly appreciate your feedback.
Business response:
Thank you! We greatly appreciate your feedback as this helps us know what areas we need to work on improving.
Staff was very nice, and helpful when checking in. The hotel has a stench we assumed was just in the lobby as there was a sign they were renovating. However, it was the whole building. The bathrooms weren’t clean, the fridge in our room had a terrible smell. When we tried to lock the door, the screws fell out of the lock. There were people on our floor yelling the whole time we were there. We decided to not stay and drive the few hours home instead.
Business response:
Dear Kaytlyn, We sincerely apologize for the discomfort you experienced during your recent stay. While we are glad to hear that our staff provided friendly and helpful service, we regret any inconvenience caused by the condition of the property. Your feedback regarding cleanliness and maintenance issues is concerning and will be addressed with urgency to ensure improvements are made. We understand your decision to leave, and we apologize for falling short of your expectations. Your satisfaction is our priority, and we hope t... read more
Fixtures in shower were rusty,hair in shower and bathroom sink. Inside kitchen cabinets diryy
Business response:
Dear Steve, We sincerely apologize for the condition of your room during your recent stay. Your feedback regarding rusty fixtures, cleanliness issues in the shower and sink, and dirty kitchen cabinets is deeply concerning. Please know that we take such matters seriously and will promptly address them with our housekeeping and maintenance teams to prevent recurrence. Your comfort and satisfaction are our top priorities, and we regret falling short of your expectations. We appreciate your valuable feedback, and we hope to welc... read more
Lower your expectations Probably the worst experience ever. No shower curtains. Sofa was broken. Floor was dirty. Missing closet door. Felt like N unfinished storage room that they put us in. Breakfast was disappointing.
Business response:
Dear Jamie, It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We assure you that the experience you encountered does not align with our established standards of service. We will follow up regarding these matters and take appropriate action to ensure a more wonderful experience for every guest entering our doors. We hope you will return so that we can provide you with a better experience.Sincerely,Hotel Management
This property has more than I care to list. Ran down is the best way to say it. The breakfast is trivial to say the least. The fact that they list it is a joke.
Business response:
Dear Shane, Thank you very much for sharing your valuable feedback. We are dedicated to exceptional hospitality and apologize for not meeting your expectations. As we consistently strive to enhance our property, your feedback holds great value. Your input enables us to implement significant changes to better cater to our guests' requirements and elevate our services for all. We appreciate your honesty and hope you might consider staying with us again so we can show you our dedication to outstanding hospitality.Sincerely,Hote... read more
Frequently asked questions about Extended Stay America - Indianapolis - Airport - W. Southern Ave.
How is Extended Stay America - Indianapolis - Airport - W. Southern Ave. rated?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. has a 2.9 star rating with 2,621 reviews.
When is Extended Stay America - Indianapolis - Airport - W. Southern Ave. open?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. is open now. It will close tomorrow at 12:00 a.m.