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Extended Stay America - Indianapolis - Airport - W. Southern Ave.
- Hotels
- Indianapolis, IN
About this business
Location details
5350 W. Southern Ave., Indianapolis, IN, 46241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
1. No hot water in small kitchen sink and bathroom sink. 2. Assumed no hot water in shower and the tub plug was very nasty w a brown likr substance w what looked like broken plastlc in it. So we never showered 3. There is a lounge chair in that room that we never could get to recline at all. 4. There was no comforter provided. Appeared 2 sheets but froze all night. The one thing i most appreciated was i had recent knee surgery. I asked for a first floor room the staff was very accomodating. This is my honest experience. Than... read more
Business response:
Dear Denise, We are genuinely sorry to learn about the issues you experienced during your recent visit. Your detailed feedback is greatly appreciated as it helps us identify areas for improvement. We apologize for any inconvenience caused and understand the importance of consistently providing well-kept accommodations. We will address these matters with the respective teams to ensure the satisfaction of all our guests. Your candid feedback is invaluable to us, and we would be honored if you considered giving us another oppor... read more
We couldn’t stay at this hotel, it look like the property is used as a shelter
Business response:
Dear Juan, We are sorry your stay with us was anything other than perfect, and we wish we could have had the opportunity to address your concerns while you were still here. We always aim to provide an exceptional experience and exceed our guests' expectations on every visit. However, we apologize for not doing so in your outlined areas. We are sorry that these issues compromised your stay, and we hope for another opportunity to welcome you back for the flawless experience you deserve.Sincerely,Hotel Management
Hotel room conditions are bad with bathroom tile peeling and bathroom not clean nor well maintained.
Business response:
Dear Yolanda, Thank you for taking the time to write a review. We apologize for the inconvenience you experienced during your stay. Your comfort and satisfaction are our top priorities, and we regret that the bathroom condition did not meet your expectations. Please know that we take your feedback seriously, and immediate steps are being taken to address and rectify these issues to ensure a clean and well-maintained environment for our guests. We appreciate your understanding and patience, and we hope to have the opportunity... read more
Beware. The property was being renovated during our stay, but I have other concerns, as well. New flooring had recently been installed in room, but everything was covered in dust. Breakfast was continental breakfast, only -- oatmeal packets and packaged muffins (even then, one the kids grabbed was moldy). Bedding was barebones, but clean and comfortable with the exception of the sofa bed. I had to make a special trip to the front desk to get sheets for the pullout bed; the extra pillows were basically stuffed plastic bags. T... read more
Business response:
Dear Jessica, Thank you for being our guest and for taking the time to review your stay. We sincerely apologize for the inconvenience you experienced during your recent stay with us. We understand the frustration caused by the ongoing renovations, the cleanliness issues, and the inconvenience with the sofa bed and the bedding. Your feedback regarding the dust and limited breakfast options is concerning, and we will address these issues to ensure a more comfortable and enjoyable experience for our guests. Additionally, we are... read more
The room was dirty. The furniture was dirty, floors were sticky, sheets were stained.
Business response:
Dear Concepcion, We're truly sorry about your disappointing experience. Maintaining cleanliness and comfort is essential; we failed to meet those standards during your stay. Your feedback is invaluable, and we'll address these issues with our housekeeping team to ensure immediate improvements. Please accept our sincere apologies for the inconvenience you endured. We're committed to providing a superior guest experience and hope you'll give us another opportunity to exceed your expectations in the future. Your satisfaction is... read more
Business response:
Thank you! We greatly appreciate your feedback as this helps us know what areas we need to work on improving.
Business response:
Thank you! We greatly appreciate your feedback.
Business response:
Thank you! We greatly appreciate your feedback.
Upon arrival our room was not ready and I believe was not even touched yet. We waited about 40 minutes, then walking in it was still dirty, marijuana fragments on the dresser and crumbs in the mattresses along with a dirty pack of smokes between the wall and the dresser. We were going to let that go because we only had to stay one night cause we were in town for an NBA basketball game. But, we got back from our game and walk into 3 or 4 cockroaches scattering around the kitchen so we packed our stuff and checked out immediat... read more
Business response:
Dear Ally, Thank you for taking the time to write a review of your stay. Your feedback will assist us in our efforts to continually improve our service and guest experience. We hope to have the opportunity to provide you with a better stay in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Indianapolis - Airport - W. Southern Ave.
How is Extended Stay America - Indianapolis - Airport - W. Southern Ave. rated?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. has a 2.9 star rating with 2,625 reviews.
When is Extended Stay America - Indianapolis - Airport - W. Southern Ave. open?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. is open now. It will close tomorrow at 12:00 a.m.