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Extended Stay America - Indianapolis - Airport - W. Southern Ave.
- Hotels
- Indianapolis, IN
About this business
Location details
5350 W. Southern Ave., Indianapolis, IN, 46241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
It was very un personal staff and no luggage carts but one so you have to carry all you stuff in one by one and they do nothing to assist you and have the plug in don’t work and they down size my room and did not accommodate me on it either
Business response:
Dear dequan, Thank you for choosing to stay at our hotel. Please accept our apologies for the inconvenience you experienced due to our staff not being responsive to your needs. We have shared your comments with our team so we can take the appropriate action moving forward. Thank you again for your sincere feedback. We hope to have the opportunity to welcome you back soon.Sincerely, Hotel Management
Place is a dump and front desk staff are unfriendly and borderline rude. Certainly not welcoming or accommodating. Hope you like granola bars and muffins for breakfast. That's all you get. But we didn't even get that. They hadn't put them out and it was after 8am. Terrible smoking odor in non-smoking room, disgusting stains on the desk chair, cheetos and blood stains on the pull-out sofa bed, and a giant hole in the tub liner housing who knows what mildew and bacteria. Disgusting.
Business response:
Dear stanley, Thank you for your review of our hotel. We hope you will accept our deepest apologies for the level of service you received from one of our staff. We take our guests' comments seriously, as they will help us enhance the experience for future guests. Also, we are sorry our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for you... read more
BEWARE!!! It was awful..bathroom was not cleaned.. sofa bed was full of crumbs and even found dirty socks stuffed between cushions..asked for a refund and the front desk attendant offered me another room..sad to say it was just as bad and trash left under kitchen cabinet, no toilet paper and room smelled awful, I had to use body spray for air freshener..Very disappointed..It was a upscale homeless center..I was told I would get a partial refund and did not. DO NOT STAY THERE.
Business response:
Dear Sabrina, Thank you for choosing our brand and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Please connect the front desk for further assistance. We hope to have another occasion to h... read more
They had dead bugs on the bed. Sheets were stained. The manager had overbooked the hotel we were supposed to stay at to avoid Expedia getting involved and it was horrible.
Business response:
Dear Donald, Thank you for taking the time to share your experience. We sincerely apologize for the challenges you faced during your stay. Your background does not reflect our usual standards, and we appreciate your understanding. Rest assured, we are addressing the issues raised to prevent such occurrences in the future. Your comfort is our priority, and we regret any inconvenience caused. If there's anything more you would like to share or discuss, please feel free to reach out directly. We hope to provide a more positive ... read more
Unclean feeling. Banging on residents doors at 4 am.
Business response:
Dear Riley, Thank you for taking the time to share your feedback with us. We apologize for any inconvenience caused by our property's cleanliness and the banging on residents' doors, which caused a disturbance. We value your input and will take the necessary steps to address such issues promptly and effectively. Thank you for bringing this to our attention. In the future, please know our front desk is staffed around the clock and is always happy to address anything that will make your stay more comfortable. We appreciate you... read more
Sleeper sofa had cheetos and blood stains. Obviously not something they open and clean regularly. Tub had massive whole in tub covering (refurbished tub) which was dirty underneath. My son and his friend's room was supposed to be non smoking but had a strong smoking odor. There was also a desk chair with fabric covering on the seat that was severely stained in multiple places and just looked disgusting. Upon arrival, I knew we were about 90 minute early but like any other hotel, expected if the room was available they'd chec... read more
Business response:
Dear Stanley, Thank you for taking the time to share your feedback regarding your recent stay. Providing thoughtful, attentive service with a commitment to quality is always our number one priority. Therefore, we are sorry that you had a less-than-satisfactory experience and apologize for not meeting your expectations. Your comments have been constructive in highlighting areas that require our attention, and we will take all necessary measures to ensure that such incidents do not recur in the future. We value you as a loyal ... read more
Frequently asked questions about Extended Stay America - Indianapolis - Airport - W. Southern Ave.
How is Extended Stay America - Indianapolis - Airport - W. Southern Ave. rated?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. has a 2.9 star rating with 2,600 reviews.
When is Extended Stay America - Indianapolis - Airport - W. Southern Ave. open?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. is open now. It will close tomorrow at 12:00 a.m.