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Extended Stay America - Indianapolis - Airport - W. Southern Ave.
- Hotels
- Indianapolis, IN
About this business
Location details
5350 W. Southern Ave., Indianapolis, IN, 46241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you! We greatly appreciate your feedback.
Business response:
Thank you! We greatly appreciate your feedback as this helps us know what areas we need to work on improving.
Staff was very nice, and helpful when checking in. The hotel has a stench we assumed was just in the lobby as there was a sign they were renovating. However, it was the whole building. The bathrooms weren’t clean, the fridge in our room had a terrible smell. When we tried to lock the door, the screws fell out of the lock. There were people on our floor yelling the whole time we were there. We decided to not stay and drive the few hours home instead.
Business response:
Dear Kaytlyn, We sincerely apologize for the discomfort you experienced during your recent stay. While we are glad to hear that our staff provided friendly and helpful service, we regret any inconvenience caused by the condition of the property. Your feedback regarding cleanliness and maintenance issues is concerning and will be addressed with urgency to ensure improvements are made. We understand your decision to leave, and we apologize for falling short of your expectations. Your satisfaction is our priority, and we hope t... read more
Fixtures in shower were rusty,hair in shower and bathroom sink. Inside kitchen cabinets diryy
Business response:
Dear Steve, We sincerely apologize for the condition of your room during your recent stay. Your feedback regarding rusty fixtures, cleanliness issues in the shower and sink, and dirty kitchen cabinets is deeply concerning. Please know that we take such matters seriously and will promptly address them with our housekeeping and maintenance teams to prevent recurrence. Your comfort and satisfaction are our top priorities, and we regret falling short of your expectations. We appreciate your valuable feedback, and we hope to welc... read more
Lower your expectations Probably the worst experience ever. No shower curtains. Sofa was broken. Floor was dirty. Missing closet door. Felt like N unfinished storage room that they put us in. Breakfast was disappointing.
Business response:
Dear Jamie, It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We assure you that the experience you encountered does not align with our established standards of service. We will follow up regarding these matters and take appropriate action to ensure a more wonderful experience for every guest entering our doors. We hope you will return so that we can provide you with a better experience.Sincerely,Hotel Management
This property has more than I care to list. Ran down is the best way to say it. The breakfast is trivial to say the least. The fact that they list it is a joke.
Business response:
Dear Shane, Thank you very much for sharing your valuable feedback. We are dedicated to exceptional hospitality and apologize for not meeting your expectations. As we consistently strive to enhance our property, your feedback holds great value. Your input enables us to implement significant changes to better cater to our guests' requirements and elevate our services for all. We appreciate your honesty and hope you might consider staying with us again so we can show you our dedication to outstanding hospitality.Sincerely,Hote... read more
The worst place to ever stay in! The fold out couch mattress was nasty! Red duct tape over a hole in the bathroom shower. The tub was peeling. Two of the outlets didn't work either. The elevator was missing flooring. 2nd floor smelt of mold. Do not go to this "hotel" it is beyond nasty and should be condemned!
Business response:
Dear Donnell, Thank you for sharing your recent stay with us. We sincerely apologize for the discomfort you experienced due to the cleanliness and odor issues and regret that we did not meet your expectations with the upkeep of the property. Your feedback is invaluable, and we will address these issues promptly with our housekeeping and maintenance teams to ensure improvements are made and that everything is running smoothly and functionally. Please accept our apologies for any inconvenience caused. We appreciate your unders... read more
Frequently asked questions about Extended Stay America - Indianapolis - Airport - W. Southern Ave.
How is Extended Stay America - Indianapolis - Airport - W. Southern Ave. rated?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. has a 2.9 star rating with 2,625 reviews.
When is Extended Stay America - Indianapolis - Airport - W. Southern Ave. open?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. is open now. It will close tomorrow at 12:00 a.m.