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Extended Stay America - Indianapolis - Airport - W. Southern Ave.
- Hotels
- Indianapolis, IN
About this business
Location details
5350 W. Southern Ave., Indianapolis, IN, 46241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very Disappointed Arrived to hotel at check in time, room wasn’t ready. Had to wait over an hour to just throw luggage in room. No discount was offered let alone an apology for the inconvenience. Will not stay here again
Business response:
Dear Brian, Thank you for taking the time to provide us with your valuable feedback. We apologize for your room not being ready upon your arrival and for any frustration and inconvenience this caused. Please be assured that we take this matter seriously and will take all necessary steps to ensure that such incidents do not occur in the future. We truly value your feedback as it helps us improve our services, and we hope to have the opportunity to welcome you back and provide you with the seamless experience we are known for.... read more
If you want to stay in a place that feels clean, spend a little more. Needs a facelift. Ugh
Business response:
Dear Todd, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back soon.Sincerely,Hotel Management
No breakfast served. On the website they says.
Business response:
Dear Saurabh, Thank you for being our guest. We understand that starting your day with a good breakfast is crucial, and we are sorry to hear that your experience wasn't up to your expectations. We always strive to be transparent, so we apologize for any miscommunication and frustration this may have caused. Our goal is to ensure that all our guests can enjoy our complimentary amenities, and we can assure you that we will investigate why your experience was not what we typically provide. Thank you for staying with us during y... read more
Upon check in I asked the reception is if the hotel was pretty clean considering it’s an extended stay I know people of all kinds live there and I’m just passing through for a weekend stay. After getting my keys to the room I went and checked it out before taking my kids inside. Immediately you could see that the room had not been properly turned over if at all. There was a large splatter on the curtains of what I can only hope was a sauce and not blood, hair in the tub, on the counter and in the blow dryer, some trash on th... read more
Business response:
Dear Zion, We believe every guest who walks through our doors deserves a comfortable and well-maintained property that feels like a home away from home while traveling. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. Please know that we are actively working to improve our services and prevent similar situations from occurring in the future. Thank you again for sharing your feedback, and we hope to have the chance to w... read more
Disgusting It’s pretty bad when I give something a bad review, but here we are. Check in was ok, the poor clerk seemed very frazzled by a water pipe break, resulting in no water for the hotel. That is understandable, the situation was out of her hands. When we were walking through the halls, the smell of marijuana was very evident. Inside our room, it smelled like it hadn’t been cleaned for a while. There were various stains on the floor, no couch and limited seating. When trying to find the remote for the tv, discovered tha... read more
Business response:
Dear Jessica, Thank you for taking the time to provide us with your feedback. Every guest who walks through our doors should expect a clean, well-maintained property as their home away from home when traveling. Therefore, we are sorry that this was not your experience. We will share your notes appropriately with our team. We are also sorry for the unexpected water outage during your stay and would like to offer our apologies for the inconvenience this caused. Our maintenance team is working on getting our operations back to ... read more
The pictures and description on the website are deceptive. It is a non-smoking hotel, but the whole place smelled of cigarettes and marijuana. The bathroom was very dirty and the bathroom sink had barely any water flow.
Business response:
Dear Lisa, Thank you for being our guest. We are sorry for not meeting your expectations. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We take these incidents seriously and thank you for bringing this to our attention. Our desk staff is always available to help you. Your comments are vital, and we will work on them so that your next visit to our hotel is a seamless experience. Sincerely,Hotel Management
The hotel smelled musty and strong odor of weed. The elevator's floor was coming undone. The sofa sleeper in my room was broken, the trash was over flowing in my room upon my check in. I was not given the room I reserved and paid for, I was told, "sorry, that room type is no longer available" The hotel was very run down and falling apart.
Business response:
Dear Guest, Thank you for choosing to stay at our hotel during your recent visit to our area. We understand that first impressions are important, and clean accommodations play a vital role in creating a pleasant stay. Therefore, we apologize that this was not your experience. Also, we regret that the room type you requested was not available. While we do our best to accommodate requests, availability depends on occupancy. Your feedback is important to us, and we will review the matter and take the necessary steps to ensure t... read more
Frequently asked questions about Extended Stay America - Indianapolis - Airport - W. Southern Ave.
How is Extended Stay America - Indianapolis - Airport - W. Southern Ave. rated?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. has a 2.9 star rating with 2,600 reviews.
When is Extended Stay America - Indianapolis - Airport - W. Southern Ave. open?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. is open now. It will close tomorrow at 12:00 a.m.