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Extended Stay America - Indianapolis - Airport - W. Southern Ave.
- Hotels
- Indianapolis, IN
About this business
Location details
5350 W. Southern Ave., Indianapolis, IN, 46241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Wrong name on my room so no WiFi access. Door card key did not work. No hangers in room. Room had an iron but no ironing board. Paint was peeling off the bathtub. No one working front desk, had to call 0 on lobby phone and someone showed up five minutes later. Breakfast items were a joke. All employees at this site need to be fired.
Business response:
Dear Frederick, It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback; this helps us improve the experience for future guests. Sincerely,Hotel Management
Front desk was beyond rude. The entire hotel was super rundown. The elevator smelled horribly. The room smelled really bad of cigarettes and the bath tub faucet kept making weird clicking noises all night I did not stay the second night. I was scared to even have my car in the parking lot specially, when there were a bunch of signs saying they were not liable if things are stolen or broken into your car. Never again.
Business response:
Dear Adeline, Thank you for reviewing your time with us. Please accept our apologies for your disappointment with the concerns overlooked. We will address this with our housekeeping team to ensure everything is in order. We understand how frustrating and inconvenient this must have been for you, and we deeply regret its negative impact on your trip. Our front desk team is always available to help you, but we will check with them to see what went wrong in your case. Please return, and we will make your next stay with us outst... read more
It's ok tub was awful in room 147 the couch was broke DOG HAIR EVERYWHERE, THE STAFF AND CLEANING LADY WERE GREAT AND VERY FRIENDLY SO HELPFUL,AND GOT US WHATEVER WE ASK FOR SOOO NICE
Business response:
Dear Jomitra, We sincerely apologize for the challenges you encountered during your recent stay with us. Your feedback is invaluable, as we always want to know how we can enhance our guest experience. We will share your observations with our housekeeping team to ensure our thorough cleaning standards are met. On a brighter note, we are pleased you recognized our devoted staff members. It was a pleasure having you as our guest, and we hope to welcome you back for a much-improved stay in the future. Sincerely,Hotel Management
This property was completely unprepared for the 3 inches of snow that fell the day of our arrival. They did not salt or plow their driveways and parking spots. And because the temps were so low, the slush turned into ice. Also the front desk clerk MaKayla was VERY RUDE and unprofessional. We checked in Friday night and they took payment with no problem. We woke up Saturday morning to enjoy some of the All Star weekend festivities. Once we cameback to the hotel, our keys didnt work. Went to speak with the front desk (Makayla)... read more
Business response:
Dear KAMILLE, Please accept our sincere apologies for the distressing situation you encountered. We understand how frustrating it might have been to face such a predicament. We're genuinely sorry for any inconvenience caused and even more so for the demeanor of our staff. Please know we do not take this lightly, and we will evaluate your concerns with our team to uphold our service standards and prevent such matters from repeating. We are wholly committed to regaining your trust in our hotel, and we hope you will allow us a ... read more
It was very un personal staff and no luggage carts but one so you have to carry all you stuff in one by one and they do nothing to assist you and have the plug in don’t work and they down size my room and did not accommodate me on it either
Business response:
Dear dequan, Thank you for choosing to stay at our hotel. Please accept our apologies for the inconvenience you experienced due to our staff not being responsive to your needs. We have shared your comments with our team so we can take the appropriate action moving forward. Thank you again for your sincere feedback. We hope to have the opportunity to welcome you back soon.Sincerely, Hotel Management
Place is a dump and front desk staff are unfriendly and borderline rude. Certainly not welcoming or accommodating. Hope you like granola bars and muffins for breakfast. That's all you get. But we didn't even get that. They hadn't put them out and it was after 8am. Terrible smoking odor in non-smoking room, disgusting stains on the desk chair, cheetos and blood stains on the pull-out sofa bed, and a giant hole in the tub liner housing who knows what mildew and bacteria. Disgusting.
Business response:
Dear stanley, Thank you for your review of our hotel. We hope you will accept our deepest apologies for the level of service you received from one of our staff. We take our guests' comments seriously, as they will help us enhance the experience for future guests. Also, we are sorry our housekeeping staff overlooked some areas in your room. This does not meet our standards; therefore, we are very disappointed that this was your experience. We are committed to making sure this does not happen again, and we are grateful for you... read more
Frequently asked questions about Extended Stay America - Indianapolis - Airport - W. Southern Ave.
How is Extended Stay America - Indianapolis - Airport - W. Southern Ave. rated?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. has a 2.9 star rating with 2,625 reviews.
When is Extended Stay America - Indianapolis - Airport - W. Southern Ave. open?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. is open now. It will close tomorrow at 12:00 a.m.