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Extended Stay America - Indianapolis - Airport - W. Southern Ave.
- Hotels
- Indianapolis, IN
About this business
Location details
5350 W. Southern Ave., Indianapolis, IN, 46241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
BEWARE!!! It was awful..bathroom was not cleaned.. sofa bed was full of crumbs and even found dirty socks stuffed between cushions..asked for a refund and the front desk attendant offered me another room..sad to say it was just as bad and trash left under kitchen cabinet, no toilet paper and room smelled awful, I had to use body spray for air freshener..Very disappointed..It was a upscale homeless center..I was told I would get a partial refund and did not. DO NOT STAY THERE.
Business response:
Dear Sabrina, Thank you for choosing our brand and for sharing your comments. It is very understandable how these events detracted from a relaxing and seamless visit. We strive to create an exceptional, memorable stay for each guest, so please accept our apologies that this was not your experience. We are grateful that you have brought these concerns to our attention as we are continually growing and improving from our guest feedback. Please connect the front desk for further assistance. We hope to have another occasion to h... read more
They had dead bugs on the bed. Sheets were stained. The manager had overbooked the hotel we were supposed to stay at to avoid Expedia getting involved and it was horrible.
Business response:
Dear Donald, Thank you for taking the time to share your experience. We sincerely apologize for the challenges you faced during your stay. Your background does not reflect our usual standards, and we appreciate your understanding. Rest assured, we are addressing the issues raised to prevent such occurrences in the future. Your comfort is our priority, and we regret any inconvenience caused. If there's anything more you would like to share or discuss, please feel free to reach out directly. We hope to provide a more positive ... read more
Unclean feeling. Banging on residents doors at 4 am.
Business response:
Dear Riley, Thank you for taking the time to share your feedback with us. We apologize for any inconvenience caused by our property's cleanliness and the banging on residents' doors, which caused a disturbance. We value your input and will take the necessary steps to address such issues promptly and effectively. Thank you for bringing this to our attention. In the future, please know our front desk is staffed around the clock and is always happy to address anything that will make your stay more comfortable. We appreciate you... read more
Sleeper sofa had cheetos and blood stains. Obviously not something they open and clean regularly. Tub had massive whole in tub covering (refurbished tub) which was dirty underneath. My son and his friend's room was supposed to be non smoking but had a strong smoking odor. There was also a desk chair with fabric covering on the seat that was severely stained in multiple places and just looked disgusting. Upon arrival, I knew we were about 90 minute early but like any other hotel, expected if the room was available they'd chec... read more
Business response:
Dear Stanley, Thank you for taking the time to share your feedback regarding your recent stay. Providing thoughtful, attentive service with a commitment to quality is always our number one priority. Therefore, we are sorry that you had a less-than-satisfactory experience and apologize for not meeting your expectations. Your comments have been constructive in highlighting areas that require our attention, and we will take all necessary measures to ensure that such incidents do not recur in the future. We value you as a loyal ... read more
Very Disappointed Arrived to hotel at check in time, room wasn’t ready. Had to wait over an hour to just throw luggage in room. No discount was offered let alone an apology for the inconvenience. Will not stay here again
Business response:
Dear Brian, Thank you for taking the time to provide us with your valuable feedback. We apologize for your room not being ready upon your arrival and for any frustration and inconvenience this caused. Please be assured that we take this matter seriously and will take all necessary steps to ensure that such incidents do not occur in the future. We truly value your feedback as it helps us improve our services, and we hope to have the opportunity to welcome you back and provide you with the seamless experience we are known for.... read more
If you want to stay in a place that feels clean, spend a little more. Needs a facelift. Ugh
Business response:
Dear Todd, On behalf of our entire team, please accept our sincerest apologies for our hotel not meeting your expectations. We do not take these concerns lightly, especially with the cleanliness of our hotel, as this is an essential priority. We will address this matter with our housekeeping associates to ensure it does not happen again. We hope you will consider giving us another opportunity to host you and welcome you back soon.Sincerely,Hotel Management
No breakfast served. On the website they says.
Business response:
Dear Saurabh, Thank you for being our guest. We understand that starting your day with a good breakfast is crucial, and we are sorry to hear that your experience wasn't up to your expectations. We always strive to be transparent, so we apologize for any miscommunication and frustration this may have caused. Our goal is to ensure that all our guests can enjoy our complimentary amenities, and we can assure you that we will investigate why your experience was not what we typically provide. Thank you for staying with us during y... read more
Upon check in I asked the reception is if the hotel was pretty clean considering it’s an extended stay I know people of all kinds live there and I’m just passing through for a weekend stay. After getting my keys to the room I went and checked it out before taking my kids inside. Immediately you could see that the room had not been properly turned over if at all. There was a large splatter on the curtains of what I can only hope was a sauce and not blood, hair in the tub, on the counter and in the blow dryer, some trash on th... read more
Business response:
Dear Zion, We believe every guest who walks through our doors deserves a comfortable and well-maintained property that feels like a home away from home while traveling. Therefore, we are genuinely sorry to learn that this was not your experience, and we understand your frustration regarding the various issues you described. Please know that we are actively working to improve our services and prevent similar situations from occurring in the future. Thank you again for sharing your feedback, and we hope to have the chance to w... read more
Frequently asked questions about Extended Stay America - Indianapolis - Airport - W. Southern Ave.
How is Extended Stay America - Indianapolis - Airport - W. Southern Ave. rated?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. has a 2.9 star rating with 2,625 reviews.
When is Extended Stay America - Indianapolis - Airport - W. Southern Ave. open?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. is open now. It will close tomorrow at 12:00 a.m.