This profile has been claimed by the business owner or representative.
Extended Stay America - Indianapolis - Airport - W. Southern Ave.
- Hotels
- Indianapolis, IN
About this business
Location details
5350 W. Southern Ave., Indianapolis, IN, 46241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Filthy and poorly managed! This is the most filthiest hotel I have ever stayed in. There is feces and urine stains around the property, dilapidated cars in parking lot, roaches, carpets are stained and urinated on, doors don’t lock, homeless people around, drug use abounds with management turning a blind eye. I tried to cancel as soon as I got there, but since I checked in, it was too late.
Business response:
Hello Benjamin.I am very sorry for the experience you had at our hotel. We never want any guest to feel unwelcome or unsafe at our hotel. I have reviewed your photos and spoke with my team to remind them of brand standards. I wish this was brought to our attention while you were here for your 3 day stay. However, i have compensated one night for you and you should expect it back to your account in 5-7 business days. We hope that you will give us another chance to earn your business in the future.
The front desk host had a hard time getting us checked in. Check-in took 20 minutes. The entire hotel smelled like cigarette smoke. It was also HOT everywhere in the building. The rooms are extremely dated and need major upgrades, especially with the sinks, toilets and bath tubs; they were disgusting.The air conditioners in the room made loud squealing noises and barely functioned. You can hear everything from everyone’s rooms. The room next to us had a dog and baby. The dog barked 24/7 and the baby cried non stop. The walls... read more
Business response:
Good Morning,I am sorry to hear about your stay. I understand how this can be an inconvenience to you. I tried to find a reservation with your name, but nothing is showing up. If at all possible, can you please provide the room number or name in witch the reservation was under?Thank You.
The room was dirty no breakfast just coffee. I do have more but I'll be contacting corporate
Business response:
Dear John, Thank you for reviewing your recent experience with our hotel. We apologize for the cleanliness issues and any oversight in our hotel areas. Every guest expects a clean, well-maintained property as their home away from home when traveling, and we apologize for failing to provide that for you. Furthermore, we never intend to disappoint our guests; we apologize if our complimentary grab-and-go breakfast offerings did not meet your satisfaction. We have taken note of the concerns you raised to address them adequately... read more
If The windows do not lock.it reeks of smoke and is filthy
Business response:
Dear Aubry, Thank you for taking the time to review our hotel. We are disappointed that we did not provide you with the flawless experience you deserve, and we sincerely apologize. We take these comments seriously and use them to improve our guest experience. We hope you will consider us again when you return to the area.Sincerely,Hotel Management
Mediocre & over priced. When I arrived, I was told that my reservation (which I had made a year in advance) had been cancelled with no notification to me whatsoever.They said they would honor the reservation though, so I was only mildly annoyed by that. One thing to watch out for is that they add an extra $100 deposit onto your credit card, which they claimed would be refunded in "7-10 days." I'll edit the review if/when that refund arrives. The first thing I saw as I entered the bathroom was a cockroach scurrying into the b... read more
Business response:
Dear Guest, It was disappointing to read your comments concerning your stay at our hotel. We are sorry for the service we deliver concerning your reservation, deposit fee, and cleanliness issues during your visit. Please accept our apologies, as we never mean to disappoint our guests in any way. We are committed to providing every guest with a wonderful experience. So we will ensure this does not happen again. We also suggest you reach out to us directly if you are still waiting to receive it within the expected time. Thank ... read more
Do not stay here! The lady at the front desk was very rude. First off I was assigned to a room that somebody was already in!!! That was embarrassing the guy looked at me rudely and I said I’m sorry I was told this room! Only two towels in the room and no sheets or blankets for the pull out couch… which we had to use. Once pulled out it was literally just springs on the so called mattress and gross looking. We then left came back and asked the lady for some more towels and pillows since there was none for the pullout couch an... read more
Business response:
Dear Heather, Thank you for being our guest. We always want to exceed our guest's expectations; therefore, we are disappointed this was not your experience. We apologize for any inconvenience caused by our failure to provide you with the clean and fresh accommodations that we are committed to delivering and the unsatisfactory service our associates provided. Rest assured that this is not the norm for us, and we will take the necessary steps to address the issue. Your feedback is valuable to us, and we will use it to improve ... read more
I will never stay at the extended stay again..the tub and shower was peeling. Freezer didnt work...atleast give some of our money back nothing
Business response:
Dear Chris, It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. Your concerns are being shared with the appropriate individuals. If we may be of any further assistance, please reach out to us directly at the hotel. We truly appreciate your concern for improving our guest services, and we look forward to serving you again in the future.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Indianapolis - Airport - W. Southern Ave.
How is Extended Stay America - Indianapolis - Airport - W. Southern Ave. rated?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. has a 2.9 star rating with 2,621 reviews.
When is Extended Stay America - Indianapolis - Airport - W. Southern Ave. open?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. is open now. It will close tomorrow at 12:00 a.m.