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Extended Stay America - Indianapolis - Airport - W. Southern Ave.
- Hotels
- Indianapolis, IN
About this business
Location details
5350 W. Southern Ave., Indianapolis, IN, 46241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Do not stay here! The lady at the front desk was very rude. First off I was assigned to a room that somebody was already in!!! That was embarrassing the guy looked at me rudely and I said I’m sorry I was told this room! Only two towels in the room and no sheets or blankets for the pull out couch… which we had to use. Once pulled out it was literally just springs on the so called mattress and gross looking. We then left came back and asked the lady for some more towels and pillows since there was none for the pullout couch an... read more
Business response:
Dear Heather, Thank you for being our guest. We always want to exceed our guest's expectations; therefore, we are disappointed this was not your experience. We apologize for any inconvenience caused by our failure to provide you with the clean and fresh accommodations that we are committed to delivering and the unsatisfactory service our associates provided. Rest assured that this is not the norm for us, and we will take the necessary steps to address the issue. Your feedback is valuable to us, and we will use it to improve ... read more
I will never stay at the extended stay again..the tub and shower was peeling. Freezer didnt work...atleast give some of our money back nothing
Business response:
Dear Chris, It was disappointing to read that we did not meet your expectations, and we are truly sorry your stay was anything other than perfect. Your concerns are being shared with the appropriate individuals. If we may be of any further assistance, please reach out to us directly at the hotel. We truly appreciate your concern for improving our guest services, and we look forward to serving you again in the future.Sincerely,Hotel Management
Eh.. Check in was easy. However, the room was very dirty. There was stuff all over the floor and shower. The toilet seat and shower were broken. There was no remote in the room so we went and asked for one, but it didn’t matter because it didn’t work.
Business response:
Dear Dickie, Thank you for taking the time to evaluate our hotel. Please accept our apologies for your allotted suite not being up to your expectations and for any inconvenience this undoubtedly caused. We understand how important it is to have a clean and well-maintained room, and we’re sorry for being unable to make that happen for you. We have discussed your concerns with our housekeeping and maintenance team to ensure all rooms are thoroughly inspected before allocating to future guests. Once more, we apologize and hope ... read more
Too dirty, bathroom tap not working, rust microwave, breakfast is just nothing to right home about. No kitchenets as promised. Some staffs give attitude. Total rubbish. I wont recommend here for anyone. This is a genuine rating
Business response:
Dear Sakiru, We are disappointed we did not meet your expectations during your visit. Our team strives to ensure each guest has a pleasant stay, so we apologize that this was not your experience. We appreciate you sharing these details and are very grateful for your patience. Please be assured we will review your comments appropriately, and we hope you will stay with us again so we can show you the hospitality you deserve.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Indianapolis - Airport - W. Southern Ave.
How is Extended Stay America - Indianapolis - Airport - W. Southern Ave. rated?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. has a 2.9 star rating with 2,600 reviews.
When is Extended Stay America - Indianapolis - Airport - W. Southern Ave. open?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. is open now. It will close tomorrow at 12:00 a.m.