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Extended Stay America - Indianapolis - Airport - W. Southern Ave.
- Hotels
- Indianapolis, IN
About this business
Location details
5350 W. Southern Ave., Indianapolis, IN, 46241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Disgusting It’s pretty bad when I give something a bad review, but here we are. Check in was ok, the poor clerk seemed very frazzled by a water pipe break, resulting in no water for the hotel. That is understandable, the situation was out of her hands. When we were walking through the halls, the smell of marijuana was very evident. Inside our room, it smelled like it hadn’t been cleaned for a while. There were various stains on the floor, no couch and limited seating. When trying to find the remote for the tv, discovered tha... read more
Business response:
Dear Jessica, Thank you for taking the time to provide us with your feedback. Every guest who walks through our doors should expect a clean, well-maintained property as their home away from home when traveling. Therefore, we are sorry that this was not your experience. We will share your notes appropriately with our team. We are also sorry for the unexpected water outage during your stay and would like to offer our apologies for the inconvenience this caused. Our maintenance team is working on getting our operations back to ... read more
The pictures and description on the website are deceptive. It is a non-smoking hotel, but the whole place smelled of cigarettes and marijuana. The bathroom was very dirty and the bathroom sink had barely any water flow.
Business response:
Dear Lisa, Thank you for being our guest. We are sorry for not meeting your expectations. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We take these incidents seriously and thank you for bringing this to our attention. Our desk staff is always available to help you. Your comments are vital, and we will work on them so that your next visit to our hotel is a seamless experience. Sincerely,Hotel Management
The hotel smelled musty and strong odor of weed. The elevator's floor was coming undone. The sofa sleeper in my room was broken, the trash was over flowing in my room upon my check in. I was not given the room I reserved and paid for, I was told, "sorry, that room type is no longer available" The hotel was very run down and falling apart.
Business response:
Dear Guest, Thank you for choosing to stay at our hotel during your recent visit to our area. We understand that first impressions are important, and clean accommodations play a vital role in creating a pleasant stay. Therefore, we apologize that this was not your experience. Also, we regret that the room type you requested was not available. While we do our best to accommodate requests, availability depends on occupancy. Your feedback is important to us, and we will review the matter and take the necessary steps to ensure t... read more
poor The hotel advertises breakfast and did not have anything available at the times indicated. We went down at 8:30 both days and found a note that they did not anything left.
Business response:
Dear John, Thank you for being our guest. Starting your day with a good breakfast is essential, so we apologize that you didn't have a good experience. We assure you we will look into what does not sound like a typical experience. We aim to ensure all our guests can enjoy our complimentary amenities. Thank you for bringing this to our attention so we can continue to improve our hotel. We hope the rest of your stay was enjoyable and you will stay with us again whenever you are in the area. Sincerely,Hotel Management
Bathroom was dirty and towel were stained.
Business response:
Dear Tyrese, Thank you for taking the time to provide us with your valuable feedback. Our guests' comfort is always our top priority; therefore, we apologize if we did not properly service your room. We take these matters seriously and have taken immediate steps to address the issue. We appreciate your feedback and hope to serve you better in the future.Sincerely,Hotel Management
Filthy and poorly managed! This is the most filthiest hotel I have ever stayed in. There is feces and urine stains around the property, dilapidated cars in parking lot, roaches, carpets are stained and urinated on, doors don’t lock, homeless people around, drug use abounds with management turning a blind eye. I tried to cancel as soon as I got there, but since I checked in, it was too late.
Business response:
Hello Benjamin.I am very sorry for the experience you had at our hotel. We never want any guest to feel unwelcome or unsafe at our hotel. I have reviewed your photos and spoke with my team to remind them of brand standards. I wish this was brought to our attention while you were here for your 3 day stay. However, i have compensated one night for you and you should expect it back to your account in 5-7 business days. We hope that you will give us another chance to earn your business in the future.
The front desk host had a hard time getting us checked in. Check-in took 20 minutes. The entire hotel smelled like cigarette smoke. It was also HOT everywhere in the building. The rooms are extremely dated and need major upgrades, especially with the sinks, toilets and bath tubs; they were disgusting.The air conditioners in the room made loud squealing noises and barely functioned. You can hear everything from everyone’s rooms. The room next to us had a dog and baby. The dog barked 24/7 and the baby cried non stop. The walls... read more
Business response:
Good Morning,I am sorry to hear about your stay. I understand how this can be an inconvenience to you. I tried to find a reservation with your name, but nothing is showing up. If at all possible, can you please provide the room number or name in witch the reservation was under?Thank You.
Frequently asked questions about Extended Stay America - Indianapolis - Airport - W. Southern Ave.
How is Extended Stay America - Indianapolis - Airport - W. Southern Ave. rated?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. has a 2.9 star rating with 2,625 reviews.
When is Extended Stay America - Indianapolis - Airport - W. Southern Ave. open?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. is open now. It will close tomorrow at 12:00 a.m.