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Extended Stay America - Indianapolis - Airport - W. Southern Ave.
- Hotels
- Indianapolis, IN
About this business
Location details
5350 W. Southern Ave., Indianapolis, IN, 46241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room itself smelled like stale cigarettes and the hall smelled like mildew. Not a great impression to walk into
Business response:
Dear Matt, Thank you for staying with us and sharing your review. We are sorry that your experience did not meet our high standards of providing clean, comfortable, and well-maintained suites. We have taken note of your feedback and will use it to improve our services. We hope you will give us another chance to provide you with the flawless stay you deserve.Sincerely,Hotel Management
Business response:
Thank you for your feedback. We look forward to welcoming you on any future visits to the Indianapolis area.
The hotel looks nice on the inside and out, but its one of the worst hotels ive stayed in. The "grab and go" breakfast is terrible. They had expired oatmeal packets, (no bowls), coffee, and crappy granola bars that were too hard to bite into. We went down there for breakfast and there was nothing out. I asked when breakfast starts and the lady was rude and said it was all out there, even though it wasn't. She threw out the granola bars, and when i asked for a bowl for the oatmeal, she said they don't have those and told me t... read more
Business response:
Dear Melissa, Thank you for the review. We are sorry for your disappointment regarding the various issues you described and regret the unsatisfactory service you received from our associates. This is not typical of our regular performance, and we will address it appropriately. We want an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way.Sincerely,Hotel Management
The lack of staff hurt the facility. Had to bring towels down to the desk to swap for clean ones. The only breakfast option was instant oatmeal with no bowls or a granola bar.... nothing else
Business response:
Dear Danny, Thank you for staying with us and for your review. Your total satisfaction is our top priority, and we apologize for not meeting your expectations regarding our service and breakfast options. We will follow up on your concerns with the respective departments to better serve our guests. Hopefully, we will have the opportunity to make it up to you on a future visit. Sincerely,Hotel Management
Lack of kitchen utinsels, pots and pans. Beds were uncomfortable. Lack of access to a public restroom for guests. The charge of a $100 deposit at checking charged at checking but would be refunded within 7 working instead applied toward room charge when checking out. I wouldn’t stay there again or recommended to anyone.
Business response:
Dear Gustavo, Our goal is to provide an outstanding stay for every guest; therefore, we apologize for the inconvenience you encountered. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. If you wish to discuss your concerns regarding the charges, please reach out to the hotel directly; we are always here to help. It was a pleasure to have you as our guest, and we wish you all the best with your future travels.Sincerely,Hotel Management
They didn’t give me access for wifi after I check out even thou I told them I need to book a Lyft. Ridiculous! I have to purchased xfinity wifi is about $20. Poor amenities!
Business response:
Dear Arnita, Thank you for taking the time to review your experience with us. We apologize for the inconvenience you faced during your stay. We appreciate our guest's valuable feedback as we continually strive to grow and improve our guest services. We hope to welcome you back in the future.Sincerely,Hotel Management
Nothing!!!!!!!!everything was broke in my room
Business response:
Dear Lance, We are sorry for not meeting your expectation regarding our suite. Our guests deserve a clean, well-maintained, and comfortable suite while staying with us, so we are sorry you did not have a better experience while you were here. We utilize feedback like yours to improve our guest experience; therefore, we appreciate you taking the time to leave your review. We hope you will reconsider staying with us again when you return to Indianapolis.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Indianapolis - Airport - W. Southern Ave.
How is Extended Stay America - Indianapolis - Airport - W. Southern Ave. rated?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. has a 2.9 star rating with 2,600 reviews.
When is Extended Stay America - Indianapolis - Airport - W. Southern Ave. open?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. is open now. It will close tomorrow at 12:00 a.m.