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Extended Stay America - Indianapolis - Airport - W. Southern Ave.
- Hotels
- Indianapolis, IN
About this business
Location details
5350 W. Southern Ave., Indianapolis, IN, 46241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Look elsewhere It was a terrible experience from the beginning, long wait, restroom in lobby out of order, double charged, get into our room and only 1 outlet worked. TV didn’t even work. One thing good, it wasn’t dirty.
Business response:
Dear Lewis, Thank you for your feedback and for being our guest. Please accept our sincere apologies for not meeting your expectations. We strive to provide wonderful hospitality to our guests; therefore, we truly regret that this was not your experience and regret your concerns regarding any charges during the check-in process. If you would like to review your charges further, please feel free to reach out to our hotel directly. Your feedback is important to us, and we will use it to improve our services as we advance. Sinc... read more
Didn't know anything about $100 deposit before check in. Signage for room location is horrible. Once we got into room it was extremely warm. Don't recommend this place to stay, will never come back to this place!
Business response:
Dear Andrew, Thank you for staying with us and leaving a review. We are sorry you were unaware of our payment policy and the inconvenience you encountered. We try to keep our guests informed by having the deposit policy published on the booking sites. This deposit will guarantee incidental charges incurred during your stay and is refundable. We would love for you to give us another opportunity to provide you with the seamless stay you deserve on your next visit to the area.Sincerely,Hotel Management
The room was not clean. Trash bag was on the floor and the used sheets were on the chair. They gave me a different room. It was supposed to be a nonsmoking room but I smelled cigarettes.
Business response:
Dear Midori, Thank you for posting a review. We apologize for not properly servicing your room and for the inconvenience caused by moving to a new one after your arrival. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We are working with our housekeeping managers to prevent this from happening again. Thank you once more for choosing us; we appreciate your business.Sincerely,Hotel Management
Not what was advertised Front desk very friendly. The room was outdated but comfy. Took food to cook in room and they had no dishes, pots, pans, or even cups to drink out of. Went down to get a grab breakfast and all they had was coffee, muffins, and a bag of outmeal with no milk or bowls to even make it in. On our last morning ,6 am, there they had a main water line bust and we had no water to shower or even flush the toilet. Needless to say we left and went to another friends room at another hotel and took showers and got ... read more
Business response:
Dear Guest, It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback as this helps us to improve the experience for future guests. We truly appreciate your feedback.Sincerely,Hotel Management
Very disappointed and definitely will not stay again. The hotel room was extremely dated, the room itself was dirty, the pull out couch was broken, and we were provided only 4 pillows for 5 guests and told there were no more pillows (so one of us had to sleep without).
Business response:
Dear Guest, We apologize for anything other than a completely satisfying stay, and we appreciate the feedback. We agree that some areas in our hotel are beginning to show their age, and we will share your concerns with our leaders and use them for future improvements. We also apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to ensure this does not happen again. We hope you stay with us another time so we can provide you with a much ... read more
I arrived at about 2am to check in with my gf. We were celebrating our first new years together. I w was shocked to see that they had doubled the deposit to 200. I was not expecting this and didn't have that available. So i had to leave. Due to current living situations she and i had no othet choices. So i had to take her home and then drive the hour to my home. Ruined our new years!!
Business response:
Dear Jeff, We are sorry that you were unaware of our deposit policy and apologize for the inconvenience caused during check-in. We tried to keep our guests informed about our deposit policy by publishing this information on our booking sites; we regret that you didn't notice this before your arrival. We hope you will give us another opportunity to accommodate you. We are confident we can replace this experience with a more positive memory!Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Indianapolis - Airport - W. Southern Ave.
How is Extended Stay America - Indianapolis - Airport - W. Southern Ave. rated?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. has a 2.9 star rating with 2,600 reviews.
When is Extended Stay America - Indianapolis - Airport - W. Southern Ave. open?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. is open now. It will close tomorrow at 12:00 a.m.