This profile has been claimed by the business owner or representative.
Extended Stay America - Indianapolis - Airport - W. Southern Ave.
- Hotels
- Indianapolis, IN
About this business
Location details
5350 W. Southern Ave., Indianapolis, IN, 46241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not great and questionable I didn’t enjoy staying here. The bed wasn’t comfortable and I was sleeping near highway where I can hear car passing by. Breakfast wasn’t great just oatmeal and snack bar. No drink and other type of food. They took forever to check in. I’m about 6 hours later I get a call my credit colony about fraud purchase. I’m suspicious about their front desk doing something wrong on credit card information. Why? It took 10 minutes to check in.
Business response:
Dear Jonathan, Thank you for choosing our hotel during your recent visit to our area. We appreciate your feedback and are sorry your stay was not the pleasant experience you deserved. Your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely,Hotel Management
The tubs was horrible.
Business response:
Dear Rakita, Thank you for choosing our hotel for your stay. We are very disappointed to see your review, and we apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience to every guest.Sincerely,Hotel Management
Do not take your children here!!!!!! My 4yo son found a decent sized rock of Chrystal Meth under one of the beds and had it in his mouth! When i looked to see if there was more under there i found a container and a mans shirt! Housekeeping does NOT clean their rooms!! Do not bring your children here!!!!! My son was rushed to Riley Hospital and the staff wanted to brush it under the rug by offering us a different room and a discount! My sons life is worth more than a crapy discount and another DIRTY room. After arguing with t... read more
Business response:
Dear Ariel, first and foremost, we would like to apologize for the inconvenience you and your family experienced during your stay with us. We have checklists to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, so we sincerely apologize. We are working with our housekeeping department to ensure all procedures are followed so this does not happen again. Please give us another chance the next time your travels bring you this way.Sincerely,Hotel Management
Check in person was rude
Business response:
Dear Angie, we are sorry for your experience with our associate at the front desk. We are looking into the matter to see what went wrong because our team is well-trained to treat our guests courteously and attend responsively to their needs. Please be assured we will review this incident with our staff to handle such situations better. Such an instance is not the impression we want our guests to think of us. We would appreciate you giving us another chance to demonstrate the type of service we provide.Sincerely,Hotel Managem... read more
Frequently asked questions about Extended Stay America - Indianapolis - Airport - W. Southern Ave.
How is Extended Stay America - Indianapolis - Airport - W. Southern Ave. rated?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. has a 2.9 star rating with 2,600 reviews.
When is Extended Stay America - Indianapolis - Airport - W. Southern Ave. open?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. is open now. It will close tomorrow at 12:00 a.m.