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Extended Stay America - Indianapolis - Airport - W. Southern Ave.
- Hotels
- Indianapolis, IN
About this business
Location details
5350 W. Southern Ave., Indianapolis, IN, 46241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Lack of kitchen utinsels, pots and pans. Beds were uncomfortable. Lack of access to a public restroom for guests. The charge of a $100 deposit at checking charged at checking but would be refunded within 7 working instead applied toward room charge when checking out. I wouldn’t stay there again or recommended to anyone.
Business response:
Dear Gustavo, Our goal is to provide an outstanding stay for every guest; therefore, we apologize for the inconvenience you encountered. We are evaluating the instances you mentioned as we are committed to offering better service for our guests. If you wish to discuss your concerns regarding the charges, please reach out to the hotel directly; we are always here to help. It was a pleasure to have you as our guest, and we wish you all the best with your future travels.Sincerely,Hotel Management
They didn’t give me access for wifi after I check out even thou I told them I need to book a Lyft. Ridiculous! I have to purchased xfinity wifi is about $20. Poor amenities!
Business response:
Dear Arnita, Thank you for taking the time to review your experience with us. We apologize for the inconvenience you faced during your stay. We appreciate our guest's valuable feedback as we continually strive to grow and improve our guest services. We hope to welcome you back in the future.Sincerely,Hotel Management
Nothing!!!!!!!!everything was broke in my room
Business response:
Dear Lance, We are sorry for not meeting your expectation regarding our suite. Our guests deserve a clean, well-maintained, and comfortable suite while staying with us, so we are sorry you did not have a better experience while you were here. We utilize feedback like yours to improve our guest experience; therefore, we appreciate you taking the time to leave your review. We hope you will reconsider staying with us again when you return to Indianapolis.Sincerely,Hotel Management
Look elsewhere It was a terrible experience from the beginning, long wait, restroom in lobby out of order, double charged, get into our room and only 1 outlet worked. TV didn’t even work. One thing good, it wasn’t dirty.
Business response:
Dear Lewis, Thank you for your feedback and for being our guest. Please accept our sincere apologies for not meeting your expectations. We strive to provide wonderful hospitality to our guests; therefore, we truly regret that this was not your experience and regret your concerns regarding any charges during the check-in process. If you would like to review your charges further, please feel free to reach out to our hotel directly. Your feedback is important to us, and we will use it to improve our services as we advance. Sinc... read more
Didn't know anything about $100 deposit before check in. Signage for room location is horrible. Once we got into room it was extremely warm. Don't recommend this place to stay, will never come back to this place!
Business response:
Dear Andrew, Thank you for staying with us and leaving a review. We are sorry you were unaware of our payment policy and the inconvenience you encountered. We try to keep our guests informed by having the deposit policy published on the booking sites. This deposit will guarantee incidental charges incurred during your stay and is refundable. We would love for you to give us another opportunity to provide you with the seamless stay you deserve on your next visit to the area.Sincerely,Hotel Management
The room was not clean. Trash bag was on the floor and the used sheets were on the chair. They gave me a different room. It was supposed to be a nonsmoking room but I smelled cigarettes.
Business response:
Dear Midori, Thank you for posting a review. We apologize for not properly servicing your room and for the inconvenience caused by moving to a new one after your arrival. Even though our guest rooms are smoke-free, we occasionally have violations of this rule. We are working with our housekeeping managers to prevent this from happening again. Thank you once more for choosing us; we appreciate your business.Sincerely,Hotel Management
Not what was advertised Front desk very friendly. The room was outdated but comfy. Took food to cook in room and they had no dishes, pots, pans, or even cups to drink out of. Went down to get a grab breakfast and all they had was coffee, muffins, and a bag of outmeal with no milk or bowls to even make it in. On our last morning ,6 am, there they had a main water line bust and we had no water to shower or even flush the toilet. Needless to say we left and went to another friends room at another hotel and took showers and got ... read more
Business response:
Dear Guest, It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback as this helps us to improve the experience for future guests. We truly appreciate your feedback.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Indianapolis - Airport - W. Southern Ave.
How is Extended Stay America - Indianapolis - Airport - W. Southern Ave. rated?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. has a 2.9 star rating with 2,625 reviews.
When is Extended Stay America - Indianapolis - Airport - W. Southern Ave. open?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. is open now. It will close tomorrow at 12:00 a.m.