This profile has been claimed by the business owner or representative.
Extended Stay America - Indianapolis - Airport - W. Southern Ave.
- Hotels
- Indianapolis, IN
About this business
Location details
5350 W. Southern Ave., Indianapolis, IN, 46241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
THEY HAVE ROACHES!!!! This place has roaches!!!! We always inspect anywhere we go. So go in the room smells like straight cigarette smoke. Looked deeper into the room furniture is dated as well going in the drawers and looking on the counters there were dead roaches. Then as we was still walking around there was a roach climbing the air unit. Completely disgusting. Went to the front desk ask for another room and I didn’t want to tell her out loud why because there were other guest I showed her a picture and she was like oh y... read more
Business response:
Dear Kenya, thank you for staying with us and for taking the time to leave your comments. Please accept our apologies if our rooms were not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our services. Please revisit the next time you are in the area to show you our commitment to exceptional hospitality. Sincerely,Hotel Management
Rien
Business response:
Dear Martin, We are very disappointed that we did not meet your expectations. We would have welcomed the opportunity to address your concerns while you were still here. We hope we will have another chance to provide you with the excellent service and accommodations you should have experienced on this visit.Sincerely,Hotel Management
Did not have room we reserved or promised bath tub. One bed instead of two. Provided a lumpy roll away. Long stay place with mothers & children. Children unsupervised in halls. No utensils or plates or pans in kitchen. Only empty shelves & drawers. No ice machine. Frig has ice trays.
Business response:
Dear Nancy, thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we value our guest's comments and opinions. We are sorry to read you had several issues during your stay, and we are grateful for your patience. We want an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way.Sincerely,Hotel Management
Extended Stay DID NOT honor my reservation. I requested an accessible room since I use a wheelchair. Despite having made the reservations months ahead. Extended did not have an accessible room. All other rooms, I could access the bathroom. I was forced to find at 11 PM, another hotel. I found a room for my 6 day stay at a Detla Hotel at double the room rate.
Business response:
Dear Nicholas, we were sorry to read your comments regarding our oversight in responding to your experience were unacceptable. We are also sorry for the issues you experienced with the front desk. We are looking into the matter to see what went wrong because a confirmed reservation is always confirmed. Please be assured that we will take appropriate measures with our team members and train them to handle such situations better. Thank you for taking the time to leave this review; we wish you all the best.Sincerely,Hotel Manag... read more
Room was dirty and breakfast non-existing, only coffee and a few snack bars. Very disappointing hotel. Will not stay at this location in the future.
Business response:
Dear SYED, thank you for taking the time to review your stay with us. We know that a clean room sets the tone for a wonderful stay, and we regret this was not your experience. Our hotel is committed to ensuring cleanliness for all our guests, and we’re concerned that this did not occur. Also, we are sorry that our complimentary grab-and-go breakfast did not meet your satisfaction. Your feedback is shared with our Brand Leaders so that they have knowledge of our guests’ desires regarding breakfast choices and assist them in d... read more
No pool. "Breakfast" consisting of coffe and a few breakfast bars. An extended stay facility with "kitchen" that was essentially a sub-par hot plate and microwave.No over or workable burners. ABSOLUTELY NO PLATES, POTS, CUPS, UTENSILS,ETC. Unless we bought what we needed, the kitchen was unusalble. Not even a coffeemaker? This is the worse place I've stayed in from about 40 hotels in the last 10 years.
Business response:
Dear Danette F, thank you for your feedback about our breakfast offerings. We are sorry you were not happy with the choices; we will share your comments with our Brand Leaders to assist them in determining new breakfast offerings for future implementation. Also, we certainly apologize for any miscommunication regarding our dishware policy. To ensure cleanliness for every guest, we keep the dishware at our front desk, and our team is happy to deliver them to the guest's suite. We have shared your comments with our team for im... read more
Opened door to room and bugs were all over the floor, the hallways smelled horrible too. Waiting for a refund due to we left the property as soon as we saw all the bugs in the room.
Business response:
Shawn, thank you for being our guest and sharing your review. Please accept our apologies for not providing exceptional hospitality during your visit. Additionally, we are sorry for the inconvenience you experienced due to uninvited guests in your room. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. Please feel free to reach out to our front desk for any financial queries you may have, as we are always happy to assist you. We are ve... read more
Advertised continental breakfast which was just a handful of granola bars, hallways smelled of urine, non-smoking room smell of smoke, room was not cleaned during the visit.
Business response:
Samuel, thank you for taking the time to post your review. We work hard to provide a clean and comfortable environment; therefore, we are sorry for the inconvenience it caused you. We will follow up on your concerns with appropriate individuals to ensure we are well poised to serve you better in the future. We apologize for not meeting all of your expectations with our complimentary breakfast. We value your feedback as we continually strive to improve our guest experience. We are hopeful for another opportunity to welcome yo... read more
Run down and the place smelled HORRIBLE!! Wasn't expecting too much from this hotel but was still underwhelmed. The big problem was the intense stink that permeated the entire first floor and the halls on our 3rd floor hallways. It was super strong and smelled like a mixture of feces, urine, moldy carpet and maybe decaying flesh? Can't overstate how strong and bad it was! It almost made me leave immediately. Beyond the smell it was just a worn-out budget hotel with what looked like a lot of long-term residents. We had to sig... read more
Business response:
Glen, thank you for being our guest and sharing your review. We apologize for the issues you encountered during your stay. We work hard to provide a clean and comfortable environment; therefore, we are sorry for the inconvenience it caused you. We will follow up on your concerns with appropriate individuals to ensure we are well poised to serve you better in the future. We are also disappointed you were not satisfied with the condition of our property. We have noted your comments and will share them with the appropriate indi... read more
Frequently asked questions about Extended Stay America - Indianapolis - Airport - W. Southern Ave.
How is Extended Stay America - Indianapolis - Airport - W. Southern Ave. rated?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. has a 2.9 star rating with 2,600 reviews.
When is Extended Stay America - Indianapolis - Airport - W. Southern Ave. open?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. is open now. It will close tomorrow at 12:00 a.m.