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Extended Stay America - Indianapolis - Airport - W. Southern Ave.
- Hotels
- Indianapolis, IN
About this business
Location details
5350 W. Southern Ave., Indianapolis, IN, 46241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Did not have room we reserved or promised bath tub. One bed instead of two. Provided a lumpy roll away. Long stay place with mothers & children. Children unsupervised in halls. No utensils or plates or pans in kitchen. Only empty shelves & drawers. No ice machine. Frig has ice trays.
Business response:
Dear Nancy, thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we value our guest's comments and opinions. We are sorry to read you had several issues during your stay, and we are grateful for your patience. We want an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way.Sincerely,Hotel Management
Extended Stay DID NOT honor my reservation. I requested an accessible room since I use a wheelchair. Despite having made the reservations months ahead. Extended did not have an accessible room. All other rooms, I could access the bathroom. I was forced to find at 11 PM, another hotel. I found a room for my 6 day stay at a Detla Hotel at double the room rate.
Business response:
Dear Nicholas, we were sorry to read your comments regarding our oversight in responding to your experience were unacceptable. We are also sorry for the issues you experienced with the front desk. We are looking into the matter to see what went wrong because a confirmed reservation is always confirmed. Please be assured that we will take appropriate measures with our team members and train them to handle such situations better. Thank you for taking the time to leave this review; we wish you all the best.Sincerely,Hotel Manag... read more
Room was dirty and breakfast non-existing, only coffee and a few snack bars. Very disappointing hotel. Will not stay at this location in the future.
Business response:
Dear SYED, thank you for taking the time to review your stay with us. We know that a clean room sets the tone for a wonderful stay, and we regret this was not your experience. Our hotel is committed to ensuring cleanliness for all our guests, and we’re concerned that this did not occur. Also, we are sorry that our complimentary grab-and-go breakfast did not meet your satisfaction. Your feedback is shared with our Brand Leaders so that they have knowledge of our guests’ desires regarding breakfast choices and assist them in d... read more
No pool. "Breakfast" consisting of coffe and a few breakfast bars. An extended stay facility with "kitchen" that was essentially a sub-par hot plate and microwave.No over or workable burners. ABSOLUTELY NO PLATES, POTS, CUPS, UTENSILS,ETC. Unless we bought what we needed, the kitchen was unusalble. Not even a coffeemaker? This is the worse place I've stayed in from about 40 hotels in the last 10 years.
Business response:
Dear Danette F, thank you for your feedback about our breakfast offerings. We are sorry you were not happy with the choices; we will share your comments with our Brand Leaders to assist them in determining new breakfast offerings for future implementation. Also, we certainly apologize for any miscommunication regarding our dishware policy. To ensure cleanliness for every guest, we keep the dishware at our front desk, and our team is happy to deliver them to the guest's suite. We have shared your comments with our team for im... read more
Opened door to room and bugs were all over the floor, the hallways smelled horrible too. Waiting for a refund due to we left the property as soon as we saw all the bugs in the room.
Business response:
Shawn, thank you for being our guest and sharing your review. Please accept our apologies for not providing exceptional hospitality during your visit. Additionally, we are sorry for the inconvenience you experienced due to uninvited guests in your room. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. Please feel free to reach out to our front desk for any financial queries you may have, as we are always happy to assist you. We are ve... read more
Advertised continental breakfast which was just a handful of granola bars, hallways smelled of urine, non-smoking room smell of smoke, room was not cleaned during the visit.
Business response:
Samuel, thank you for taking the time to post your review. We work hard to provide a clean and comfortable environment; therefore, we are sorry for the inconvenience it caused you. We will follow up on your concerns with appropriate individuals to ensure we are well poised to serve you better in the future. We apologize for not meeting all of your expectations with our complimentary breakfast. We value your feedback as we continually strive to improve our guest experience. We are hopeful for another opportunity to welcome yo... read more
Run down and the place smelled HORRIBLE!! Wasn't expecting too much from this hotel but was still underwhelmed. The big problem was the intense stink that permeated the entire first floor and the halls on our 3rd floor hallways. It was super strong and smelled like a mixture of feces, urine, moldy carpet and maybe decaying flesh? Can't overstate how strong and bad it was! It almost made me leave immediately. Beyond the smell it was just a worn-out budget hotel with what looked like a lot of long-term residents. We had to sig... read more
Business response:
Glen, thank you for being our guest and sharing your review. We apologize for the issues you encountered during your stay. We work hard to provide a clean and comfortable environment; therefore, we are sorry for the inconvenience it caused you. We will follow up on your concerns with appropriate individuals to ensure we are well poised to serve you better in the future. We are also disappointed you were not satisfied with the condition of our property. We have noted your comments and will share them with the appropriate indi... read more
First night found a large 1" bug (June Bug?). Reserved a King sized suite, was given a 2 Queen room. Towels etc had a 'musty' smell to them. AC did NOT work very well, and it was very hot during my visit... AC would have made my stay much better.
Business response:
William, thank you for taking the time to post your review. We apologize for the concerns you encountered during your stay. We work hard to provide a clean, comfortable, and well-maintained environment; therefore, we regret the inconvenience it caused you. We will follow up on your concerns with respective teams and our pest-control provider to ensure we are well poised to serve you better in the future. We hope you will allow us a second chance to restore your confidence in us. Sincerely, Hotel Management
It was ok for a place to sleep. Just ok. The staff were pleasant but always away from the desk- we had to wait for someone to notice us during check in and check out, and when our keys stopped working after the first night. The lobby, elevator, and room felt damp. Our AC unit was leaking water all over the floor. The internet was extremely slow. We didnt use the kitchenette. Overall it was all clean but pretty rundown. Like i said- for a place to sleep it was just ok.
Business response:
It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest a wonderful experience. Thank you again for your candid feedback as this helps us to improve the experience for future guests. We truly appreciate your feedback. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Indianapolis - Airport - W. Southern Ave.
How is Extended Stay America - Indianapolis - Airport - W. Southern Ave. rated?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. has a 2.9 star rating with 2,621 reviews.
When is Extended Stay America - Indianapolis - Airport - W. Southern Ave. open?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. is open now. It will close tomorrow at 12:00 a.m.