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Extended Stay America - Indianapolis - Airport - W. Southern Ave.
- Hotels
- Indianapolis, IN
About this business
Location details
5350 W. Southern Ave., Indianapolis, IN, 46241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
First night found a large 1" bug (June Bug?). Reserved a King sized suite, was given a 2 Queen room. Towels etc had a 'musty' smell to them. AC did NOT work very well, and it was very hot during my visit... AC would have made my stay much better.
Business response:
William, thank you for taking the time to post your review. We apologize for the concerns you encountered during your stay. We work hard to provide a clean, comfortable, and well-maintained environment; therefore, we regret the inconvenience it caused you. We will follow up on your concerns with respective teams and our pest-control provider to ensure we are well poised to serve you better in the future. We hope you will allow us a second chance to restore your confidence in us. Sincerely, Hotel Management
It was ok for a place to sleep. Just ok. The staff were pleasant but always away from the desk- we had to wait for someone to notice us during check in and check out, and when our keys stopped working after the first night. The lobby, elevator, and room felt damp. Our AC unit was leaking water all over the floor. The internet was extremely slow. We didnt use the kitchenette. Overall it was all clean but pretty rundown. Like i said- for a place to sleep it was just ok.
Business response:
It was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest a wonderful experience. Thank you again for your candid feedback as this helps us to improve the experience for future guests. We truly appreciate your feedback. Sincerely, Hotel Management
Sketchy Hotel is sketchy. Homeless looking people walking around inside lobby. Pool broken. Pull out couch bed had crumbs in it and would not fold back into couch.
Business response:
Shannon, thank you for staying with us. We apologize for the oversight in your suite's preparation and the frustration you felt. Please be assured we will share this with our housekeeping team to ensure this is not repeated. We are also sorry for any inconvenience you had due to other guests staying at our property. Furthermore, we have noted your additional comment and will share it with the appropriate individuals to take the necessary actions. We encourage you to try us again in the near future. We are confident you will ... read more
Couch was broken, bodily fluid stains were all over the carpet, area was full of homeless, and they said Expedia didn’t pay them for the room and made me spend :30 minutes on the phone with Expedia before I could check in.
Business response:
Marcus, thank you for taking the time to share your review. Please accept our apologies for the issues you had during check-in and the in inconvenience this caused. Your feedback is valuable to us as it helps us improve our service moving forward. We also apologize for the maintenance and cleanliness issues you encountered during your visit. We will share your comments with appropriate individuals as we strive to enhance our guest experience. We are grateful for your patience, and we hope you will consider a return visit so ... read more
No customer service. You had to go down to the desk to get towels or kitchen items. The carpet is dirty. The shower hardly works.
Business response:
Lindsey, thank you for taking the time to evaluate your stay. We apologize for the cleanliness issues you experienced and for the inconvenience you encountered during your time with us. We will address this with our housekeeping team and take steps to ensure we are more diligent going forward. We will also share your comments with our maintenance team regarding the concerns you outlined with the shower and make sure the problem is resolved immediately. Moreover, we also appreciate you letting us know the things you would cha... read more
This property should be removed from your website. We had to leave because it was so bad. Terrible odor and run down. I use your site often and this was a major let down!! Not a good reflection on your service at all.
Business response:
Roxie, thank you for taking the time to share your feedback. We are sorry we did not meet your expectations and that you had to leave us earlier than anticipated. We are also disappointed you were not satisfied with the condition of our property. We have noted your comment, and we will share it with the appropriate individuals for future modernization plans for our hotel. We hope you will reconsider and stay with us again the next time you are in the area. Sincerely, Hotel Management
The property is in a state of decline. It appears the owner is not providing any upgrades and the rooms are extremely out of date and not well appointed. The "free breakfast" is a joke.
Business response:
Stephen, it was disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest a wonderful experience. Thank you again for your candid feedback as this helps us to improve the experience for future guests. We truly appreciate your feedback. Sincerely, Hotel Management
This property is next to the high, way to much noise. Wen you walk in to the room it was muggy, they don’t supply extra pillows or blanket for the pull out sofa, the pull out sofa had stains in it, was dirty. We had to turn off the ac init because it got to cold it drop the temperature on its own. The blankets are to tin. The appliances are outdated. I felt I was staying at a motel. I will never book again.
Business response:
Emanuel, thank you for evaluating your stay. We take the upkeep of our accommodations seriously, and thus, we apologize for the inconvenience you encountered due to the housekeeping and maintenance issue in your suite. Please be assured your comments will be relayed to appropriate teams in the effort to deliver the well-appointed rooms our guests deserve. We are also sorry for the noise disturbance you had during your visit. We wish we had the opportunity to address the issue while you were here, as we would have done our be... read more
Frequently asked questions about Extended Stay America - Indianapolis - Airport - W. Southern Ave.
How is Extended Stay America - Indianapolis - Airport - W. Southern Ave. rated?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. has a 2.9 star rating with 2,600 reviews.
When is Extended Stay America - Indianapolis - Airport - W. Southern Ave. open?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. is open now. It will close tomorrow at 12:00 a.m.