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Extended Stay America - Indianapolis - Airport - W. Southern Ave.
- Hotels
- Indianapolis, IN
About this business
Location details
5350 W. Southern Ave., Indianapolis, IN, 46241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Check in person was rude
Business response:
Dear Angie, we are sorry for your experience with our associate at the front desk. We are looking into the matter to see what went wrong because our team is well-trained to treat our guests courteously and attend responsively to their needs. Please be assured we will review this incident with our staff to handle such situations better. Such an instance is not the impression we want our guests to think of us. We would appreciate you giving us another chance to demonstrate the type of service we provide.Sincerely,Hotel Managem... read more
THEY HAVE ROACHES!!!! This place has roaches!!!! We always inspect anywhere we go. So go in the room smells like straight cigarette smoke. Looked deeper into the room furniture is dated as well going in the drawers and looking on the counters there were dead roaches. Then as we was still walking around there was a roach climbing the air unit. Completely disgusting. Went to the front desk ask for another room and I didn’t want to tell her out loud why because there were other guest I showed her a picture and she was like oh y... read more
Business response:
Dear Kenya, thank you for staying with us and for taking the time to leave your comments. Please accept our apologies if our rooms were not spotless. Our housekeeping staff works hard; therefore, we regret not catching the concerns you described. We have shared your remarks and will use them as an opportunity to improve our services. Please revisit the next time you are in the area to show you our commitment to exceptional hospitality. Sincerely,Hotel Management
Rien
Business response:
Dear Martin, We are very disappointed that we did not meet your expectations. We would have welcomed the opportunity to address your concerns while you were still here. We hope we will have another chance to provide you with the excellent service and accommodations you should have experienced on this visit.Sincerely,Hotel Management
Did not have room we reserved or promised bath tub. One bed instead of two. Provided a lumpy roll away. Long stay place with mothers & children. Children unsupervised in halls. No utensils or plates or pans in kitchen. Only empty shelves & drawers. No ice machine. Frig has ice trays.
Business response:
Dear Nancy, thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we value our guest's comments and opinions. We are sorry to read you had several issues during your stay, and we are grateful for your patience. We want an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way.Sincerely,Hotel Management
Extended Stay DID NOT honor my reservation. I requested an accessible room since I use a wheelchair. Despite having made the reservations months ahead. Extended did not have an accessible room. All other rooms, I could access the bathroom. I was forced to find at 11 PM, another hotel. I found a room for my 6 day stay at a Detla Hotel at double the room rate.
Business response:
Dear Nicholas, we were sorry to read your comments regarding our oversight in responding to your experience were unacceptable. We are also sorry for the issues you experienced with the front desk. We are looking into the matter to see what went wrong because a confirmed reservation is always confirmed. Please be assured that we will take appropriate measures with our team members and train them to handle such situations better. Thank you for taking the time to leave this review; we wish you all the best.Sincerely,Hotel Manag... read more
Room was dirty and breakfast non-existing, only coffee and a few snack bars. Very disappointing hotel. Will not stay at this location in the future.
Business response:
Dear SYED, thank you for taking the time to review your stay with us. We know that a clean room sets the tone for a wonderful stay, and we regret this was not your experience. Our hotel is committed to ensuring cleanliness for all our guests, and we’re concerned that this did not occur. Also, we are sorry that our complimentary grab-and-go breakfast did not meet your satisfaction. Your feedback is shared with our Brand Leaders so that they have knowledge of our guests’ desires regarding breakfast choices and assist them in d... read more
Frequently asked questions about Extended Stay America - Indianapolis - Airport - W. Southern Ave.
How is Extended Stay America - Indianapolis - Airport - W. Southern Ave. rated?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. has a 2.9 star rating with 2,625 reviews.
When is Extended Stay America - Indianapolis - Airport - W. Southern Ave. open?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. is open now. It will close tomorrow at 12:00 a.m.