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Extended Stay America - Indianapolis - Airport - W. Southern Ave.
- Hotels
- Indianapolis, IN
About this business
Location details
5350 W. Southern Ave., Indianapolis, IN, 46241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
I didn’t like anything. Rooms were gross. Toilet wouldn’t flush. We got sick from the smoke smell even though it said it was smoke free. My son had an asthma attack due to it. The staff was awful. We were greeted by “what’s up” when we checked out and when I told him the toilet wouldn’t flush he said absolutely nothing. Won’t stay here again. Price was extremely too high for the room. Would like a refund for my hassle!!
Business response:
Jennifer, thank you for sharing your feedback with us. It is indeed disappointing to know we were unable to meet your expectations for a comfortable stay, and we hope your son is better now. We are a non-smoking hotel, but on a rare occasion, we do have violators of this rule. We will utilize your feedback to enforce our no-smoking policy effectively. We also apologize for the disappointment with the level of service you received from our associates. Please be assured that we will relay your comments to enhance our service d... read more
Room Damage Deposit Flew into Indy at midnight so made sure to pre-pay for the room. At checkin i was told i owed another $100 as a deposit. I do not recall seeing this on hotels website when booking room. I did get it refunded at the end of our stay which was a whole 5 hours later but took 3 days to show up on my credit card.
Business response:
Denise, thank you for being our guest. We are sorry for your disappointment with our incidental charge. Kindly note that we must have some amount on file for each reservation to cover incidentals during your stay. This is standard industry practice at reputable hotel chains, and we regret any miscommunication regarding this concern. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
Estaba una cucaracha en un mueble
Business response:
Maria, thank you for your feedback and for choosing to stay at our hotel. Please accept our apologies for the unpleasant experience you had with your suite. Our pest control provider has been alerted, and we will take steps to ensure such issues do not happen in the future. We are sorry and hope you will consider staying with us again. Sincerely, Hotel Management
Roaches Roaches Roaches Hotel is ran down....worst Extended Stay I've ever been in!!!! Roaches everywhere! I didn't even sit my bags down! Checked out immediately!
Business response:
Terrence, thank you for being our guest and for your honest evaluation. We want to reassure you we do everything possible to discourage the entrance of outside insects mentioned. Our pest control provider does service our hotel on a routine basis. However, we will address this with them to guarantee any future issues. We regret the frustrations you experienced, and we are very grateful for your patience. We are sorry we could not accommodate you this time. We would welcome another chance to show you our true hospitality spir... read more
It was okay for a one night stay but place smells musty and beds are very uncomfortable. Service was slow. And I know its just a deposit but I think a $100 deposit on check in was a bit much for his place. Not much around the area either.
Business response:
Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we truly value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. We would like an opportunity to show you the hospitality for which we are known, and we hope you will return the next time your travels bring you this way. Sincerely, Hotel Management
In addition to the smell, the pullout bed was covered in stains and holes. It looked to be blood and cigarette burns. Our shower head was also broken and we had to call maintenance. The knob to our sink came off when we went to turn the sink on. A "never again" experience...
Business response:
Marc, thank you for evaluating your stay with us. We are sorry for the housekeeping and maintenance issues you encountered in your room. We have shared your concerns with the appropriate team to take corrective measures and ensure this does not repeat. We apologize that this stay was anything other than perfect, and we hope to have another chance to prove ourselves to you on a future visit. Sincerely, Hotel Management
It’s a disaster. There was absolutely nothing in the room. One garbage can. None in bathroom. The soap was the size of a silver dollar. We had one face cloth. I went to the desk and ask for a coffee pot. There were not any towels paper or otherwise in the room. For a property to represent itself as an extended stay means having supplies in room. I will never stay at another hotel with this name amd I will tell everyone I know about this awful experience. The only positive I can offer is “Rosie” at the front desk. I would lik... read more
Business response:
Gwen, thank you for your selecting us. We strive to deliver exceptional hospitality to each guest, so we apologize that you had a disappointing experience. We apologize for the inconvenience you had related to the in-room amenities such as toiletries. We have noted your comments and will share them with the appropriate individuals to enhance our facilities. On a slight positive note, we are glad you liked the service provided by Rosie. We hope you will return to experience our hotel as we would have liked you to during this ... read more
I was charged twice for the same room and no refund was given after multiple attempts to be refunded.
Business response:
Carmen, thank you for bringing this to our attention. We take these matters very seriously and will address your comments appropriately. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Indianapolis - Airport - W. Southern Ave.
How is Extended Stay America - Indianapolis - Airport - W. Southern Ave. rated?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. has a 2.9 star rating with 2,600 reviews.
When is Extended Stay America - Indianapolis - Airport - W. Southern Ave. open?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. is open now. It will close tomorrow at 12:00 a.m.