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Extended Stay America - Indianapolis - Airport - W. Southern Ave.
- Hotels
- Indianapolis, IN
About this business
Location details
5350 W. Southern Ave., Indianapolis, IN, 46241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Check in process terrible. Credit cards did not pass. needed to input manually.
Business response:
Edgar, thank you for choosing our hotel for your stay. We were disheartened to see your rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
Stay away from this property This place is a disaster. The check in took a long time. When we finally got to our room there were bugs crawling all over the room. The manager gave us another room which fortunately did not have visible insects. There were no paper towels in the kitchen and no glassware. There was nothing. The room looked rundown and smelled like smoke even though it was supposedly a smoke free room. There were two wall air conditioners in the room. One worked well, the other sounded as if a bomb exploding. We ... read more
Business response:
Thank you for taking the time to share your feedback. We apologize for the cleanliness issues you encountered and for the concerns you had with the air conditioner. We will share your comments with our housekeeping and maintenance teams and take steps to ensure we prevent such reoccurrences. Thank you again for your candid feedback. We hope you will give us the opportunity to make it up to you. Sincerely, Hotel Management
Double Dipping - Unfair check-in conditions When I tried to check in i was told that I was a "NO SHOW" because I arrived after 12am due to flight delay and didn't call to notify them. They wanted me to pay for the room again at 2am then turn around and check out at 8am because I had business at that time. I refused to pay so i had to sleep in my car. Dont find this fair because the reservation is already paid for untill check out not 12am. If its a busy day for the hotel they can turn around and double dip by renting the roo... read more
Business response:
Leonardo, thank you for your review. We are sorry for the issue you outlined and regret the inconvenience caused. For any unresolved financial queries, feel free to reach out to us, as we will be happy to assist you further. We hope we have the opportunity to make it up to you on a future visit. Sincerely, Hotel Management
I am a night shift nurse so I bought a several night stay when I technically only needed a couple of days. I paid for Friday night, called Friday night and said I wouldn’t be checking in until Saturday morning. The girl at the front desk checked me in and took my full 4 night payment. I go to check in Saturday morning and tell the front desk lady that I’m checking in. She said (with attitude) “a bit early for check in, aren’t you?!?” I said “it was for last night.” Get off the elevator on my floor and I am hit in the face wi... read more
Business response:
Thank you for being our guest and for reviewing your stay. We do want to apologize for not providing the refreshing room you were expecting upon arrival. We know how critical fresh accommodations are; therefore, we will follow up with our housekeeping staff to make sure we are flawlessly preparing each room for our guests. We will also share your comments with our team regarding the service issues you encountered and take steps to ensure we are more consistent in our service delivery. Thank you once more for choosing us; we ... read more
Horrible stay and experience We did NOT get the room we reserved and as a result an elderly adult had to sleep on the smelly floor. Disgusting place. Hotels.com “customer service” doesn’t answer their phone. We were ripped off and no one seems accountable.
Business response:
Robert, thank you for your review. We are sorry we were unable to accommodate you in the room you booked and apologize for the cleanliness issue you encountered. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Dirty Sleeper Sofa We had a group of 7 and booked two rooms. 4 in one room 3 in the other. When setting up the sleeper sofa there were very noticeable urine and blood stains on the mattress. In addition, no extra sheet or pillows were available for the sleeper sofa. There was also hair on our towels and in the bathroom sink.
Business response:
Kaitlyn, thank you for your review. We are sorry for the cleanliness issue you encountered and regret the inconvenience caused. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Worst experience EVER. My reservation, which I made a month ago, got bounced to another location without ANY warning or notification to a property twice as far away
Business response:
Thank you for your review. We are disappointed to read about your experience and apologize for the issues you had with your reservation. We are reviewing this with our front desk team to see what went wrong, so we can avoid this in the future. We hope you will consider this as an isolated event and will give us another opportunity to provide you with a wonderful experience. Sincerely, Hotel Management
Terrible customer service. I was transferred to another location was not told when I called in the morning. The room had bugs and was dirty. We did not have towels or pillows. I had to drive 40 minutes out of my way. I was separated from my friends I went with. I called hotels.com was hung up on 4 times. They would not compensate me for all the problems. I will never recommend this service again.
Business response:
Ryan, thank you for your candid review. We regret not meeting your expectations and apologize for the issues you had with your room. We will share your comments with our housekeeping team and pest control provider and make sure we prevent such reoccurrences. We hope to have another chance to show you our true hospitality the next time you return to this area. Sincerely, Hotel Management
The room was very dirty and unkept. It was unacceptable in normal times and even more so in the covid season.
Business response:
Thank you for your candid evaluation. We apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and make sure we are more diligent going forward. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Indianapolis - Airport - W. Southern Ave.
How is Extended Stay America - Indianapolis - Airport - W. Southern Ave. rated?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. has a 2.9 star rating with 2,606 reviews.
When is Extended Stay America - Indianapolis - Airport - W. Southern Ave. open?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. is open now. It will close tomorrow at 12:00 a.m.