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Extended Stay America - Indianapolis - Airport - W. Southern Ave.
- Hotels
- Indianapolis, IN
About this business
Location details
5350 W. Southern Ave., Indianapolis, IN, 46241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Terrible customer service. I was transferred to another location was not told when I called in the morning. The room had bugs and was dirty. We did not have towels or pillows. I had to drive 40 minutes out of my way. I was separated from my friends I went with. I called hotels.com was hung up on 4 times. They would not compensate me for all the problems. I will never recommend this service again.
Business response:
Ryan, thank you for your candid review. We regret not meeting your expectations and apologize for the issues you had with your room. We will share your comments with our housekeeping team and pest control provider and make sure we prevent such reoccurrences. We hope to have another chance to show you our true hospitality the next time you return to this area. Sincerely, Hotel Management
The room was very dirty and unkept. It was unacceptable in normal times and even more so in the covid season.
Business response:
Thank you for your candid evaluation. We apologize for the cleanliness issues you encountered. We will share your comments with our housekeeping team and make sure we are more diligent going forward. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management
Nasty roaches and mice
Business response:
Thank you for sparing some time to share your concerns. We are sorry for the cleanliness issues you encountered. As your review is anonymous, we would appreciate additional information to indetify your suite and take appropriate actions. Thus, we humbly request you to reach us at our hotel. We hope you will consider staying with us again so we can prove our dedication to a refreshed guest experience. Sincerely, Hotel Management
Didn’t get the room I reserved I reserved a double Queen beds 4 days ahead of time but when I come to the hotel to check in all the double Queen was taken. They gave my room to someone else that I reserved, I was very upset I got my refund and left
Business response:
Robert, thank you for taking the time to share your comments. We are sorry for being unable to offer you the suite of your choice. We regret the disappointment this caused and that you left us. We hope to have a future opportunity to host you. Sincerely, Hotel Management
DO NOT STAY HERE!! I wouldn’t suggest this hotel to anyone. We had a mouse in our room on the second floor and also cockroaches. Our experience here with horrible if something was wrong it went wrong when we were there. Left this hotel because of all the problems and asked for a refund and they weren’t going to give us a refund. It said no smoking but as soon as we stepped off the elevator there was a strong smell of weed. Talked to our neighbor that was also there for an event we were attending and they also had mice and co... read more
Business response:
Thank you for taking the time to share your concerns. We are sorry for not providing the stay you desired. As your review is anonymous, we would appreciate additional information to identify your suite and treat it accordingly. Thus, we humbly request you to reach us at our hotel. We highly appreciate your patience in this situation. Sincerely, Hotel Management
Disappointed in the laziness & facility. Property is extremely dirty and could also use a renovation. Painted over tub and tile to give them an appearance of semi clean, but still showing rust. Furniture was old, dirty, and chipped/torn. Kitchen, but not stocked with any utensils or plates, cups, pots or pans, etc… The only thing they serve for breakfast was grits and coffee, and claim that is due to covid, when all other hotels we stayed at during our trip served a full breakfast. The beds were comfortable, but that was the... read more
Business response:
Thank you for your candid evaluation. We regret not meeting your expectations and apologize for the concerns you had with your room. We will share your comments with our housekeeping and maintenance team to ensure we prevent such reoccurrences. On a positive note, we are happy our beds were not to your comfort. We hope you will return to experience our hotel as we would have liked you to during this visit. Sincerely, Hotel Management
I cannot say that I liked anything specifically for the location but I was seriously disappointed in my one night stay. The first room’s pullout bed did not work; getting stuck on the way out and it could not go back in. The room was not supplied with the towels nor did it have the pullout bed sheets, blanket, or pillows. The next room’s TV didn’t work. This was an extended stay that didn’t have dishes. Plus the hallways smelled. I will not stay there again.
Business response:
Thank you for the feedback. We apologize for the housekeeping issues you encountered with the rooms assigned to you. We regret the inconvenience it has caused. Your review has been shared with the team so we can understand what happened and correct our process to ensure a better experience. We hope you will reconsider and stay with us again the next time you are in the area. Sincerely, Hotel Management
expedia only gave me one room after asking for two and ewhen i called they confirmed i had two but once i got there i only had one room
Business response:
Thank you for sharing your feedback. We apologize for the mix-up with your room and the inconvenience this caused you. We will address this appropriately so we are more consistent in our service delivery. We hope we have the opportunity to make it up to you on a future visit. Thank you again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Indianapolis - Airport - W. Southern Ave.
How is Extended Stay America - Indianapolis - Airport - W. Southern Ave. rated?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. has a 2.9 star rating with 2,600 reviews.
When is Extended Stay America - Indianapolis - Airport - W. Southern Ave. open?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. is open now. It will close tomorrow at 12:00 a.m.