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Extended Stay America - Indianapolis - Airport - W. Southern Ave.
- Hotels
- Indianapolis, IN
About this business
Location details
5350 W. Southern Ave., Indianapolis, IN, 46241, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Friendly staff but needs work. This was a little too basic and a lot of the amenities are closed or non existent. I realize with coming out of Covid it will take time but there is a lack here. The pool is closed. No coffee pot in the room. No dishes (except for the plate that acts as the microwave tray). It was clean enough and friendly staff. Just needs a lot of help.
Business response:
David, thank you for sharing your comments with us. We regret any disappointment with some of our amenities not being available. We do keep updated information on our hotel's website so our guests can be aware of what we currently offer. We also apologize for not explaining our kitchenware policy. Please know, to ensure the cleanliness of kitchenware, brand standards require us to keep them at the front desk. We will make sure our associates communicate this moving forward. We hope to serve you again. Sincerely, Hotel Manage... read more
It was terrible to get up on the middle of the night an see roaches on my bathroom. There were no amenities in my room. There was only one working air conditioner in my two room sweet. The sheets were blood color stains. It was all over an awful experience.
Business response:
Thank you for being our guest. We are sorry for the cleanliness issue you encountered and regret the inconvenience caused. Your feedback has been discussed with our housekeeping team to ensure we are diligent in our efforts moving forward. Also, our pest control provider has serviced our hotel, and we are working to ensure such issues do not happen in the future. Please revisit us so we can make it up to you. Sincerely, Hotel Management
La experiencia fue horrible. La persona del frint desk la apariencia no era muy buena. No estaba elegantemente vestida para trabajar en el servicio al cliente que un hotel debe tener.
Business response:
Thank you for taking the time to review our hotel. We regret not meeting your expectations and are sorry for the disappointing experience you had. We will share your constructive feedback with our team and use it to enhance our guests' experience. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
I did not like that there was a mouse in the room roaming near the refrigerator. Unacceptable.
Business response:
Thank you for the feedback. We regret the noise disturbance you encountered and apologize for the problem outlined in your review. We have the best management practices of pest control procedures in place, so we regret if we let you down. As your review is anonymous, we would appreciate additional information to identify the room you occupied to professionally inspect and treat as a precaution. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent accommodations. Sincerely,... read more
Check-in was really slow with two young women, one in training. Our assigned room had not been cleaned, so we didn’t even walk into it. Our next room had a stain on the sheets and a filthy sleeper sofa. The kitchen was tiny with old appliances.
Business response:
Thank you for your honest comments about your stay with us.We sincerely apologize for the housekeeping issues you encountered which resulted in a disappointing stay. We have checklists in place to inspect every suite after it has been serviced. Unfortunately, we missed something during this process, and for thatwe sincerely apologize.We areworking with our Housekeeping team to reiterate the importance of our daily checklists to make sure this isn't repeated. We hope you will give us another opportunity to provide a better ex... read more
When we got there we were assigned a room that was not clean and it stunk really bad, so then we asked for another one and he gave us another room key but as soon as we walked into that one we seen at least two roaches. Crawling on the counter & I did not feel comfortable at all. We had to ask for a refund & leave to go find somewhere else to stay!! PLEASE DO NOT STAY HERE! THEY ARE TERRIBLE. There was an AAU Basketball team traveling across the states to have somewhere to stay and still play basketball, but they too, had to... read more
Business response:
First and foremost, we would like to offer you our apologies for the inconveniences that you experienced during your stay with us. Your concerns have been immediately brought to the attention of our housekeeping for review and action. Also, our pest control provider will service the hotel, and we are working to ensure procedures are being followed to prevent such issues in the future. We regret the inconvenience caused and hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management
Bad experience I would never come back to this Hotel. Here’s a list of things that was sickening to me.. 2 Roaches in my room Dirty bed covering Microwave was nasty Stove was really nasty Room smelled really bad I need the Corp office to connect with me . I have the proof that I was there and I checked out…😖
Business response:
Carletta, thank you for taking the time to review our hotel. We apologize for the cleanliness issues you encountered as well as the concerns you had with your room. We will share your comments with our housekeeping team as well as our pest control provider and make sure we are more diligent going forward. We hope to have the opportunity to make your next stay with us outstanding in every respect. Sincerely, Hotel Management
They never gave me back my holding fee and the room was left in same condition when I check in & I feel that’s a total rip off of my money smh never again
Business response:
Thank you for taking the time to share your feedback. We are sorry for the disappointment you had during your stay with us. Any incidental hold remaining will be refunded back to your account, and this can take your bank a few business days to process. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Indianapolis - Airport - W. Southern Ave.
How is Extended Stay America - Indianapolis - Airport - W. Southern Ave. rated?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. has a 2.9 star rating with 2,600 reviews.
When is Extended Stay America - Indianapolis - Airport - W. Southern Ave. open?
Extended Stay America - Indianapolis - Airport - W. Southern Ave. is open now. It will close tomorrow at 12:00 a.m.