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Extended Stay America - Indianapolis - Northwest - I-465
- Hotels
- Indianapolis, IN
About this business
Location details
9370 Waldemar Rd., Indianapolis, IN, 46268, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The inly thing nice about this property was the front desk workers. This hotel was disgustingly dirty. There were roach’s in our room, the bathroom sink was broken, the shower was cloaked up so the tub would flood. There were no shower curtain when we first arrived so we had to go to the front desk to get one. Asked to have maintenance come up to our room to fix the issues and to no avail no one came to look or fix anything. Checked out this hotel early to get out of there. I do not recommend anyone stay at this property
Business response:
Thank you for being our guest. A well-appointed suite always makes a guests' visit a comfortable one, so we apologize as this was not your experience. We will discuss your comments with our housekeeping, pest control, and maintenance teams to ensure appropriate measures are taken to deliver refreshing accommodations. We understand that every detail matters and assure you we are working to correct these issues. We appreciate your comments and hope you will consider a return visit. Sincerely, Hotel Management
This was the nastiest, filthiest hotel I've ever been in. Stank to high heavens and the COCKROACHES were awful. The management would do nothing. I requested a refund, which I have never done in my life. I will never, ever stay in another Extended Stay, despite good experiences in other properties. This is both nasty and inexcusable. I have photos if you want them.
Business response:
Thank you for being our guest. We apologize for the cleanliness issue you encountered. Even more distressing is the fact that you were met with anything but exceptional service in the process. Your comments will be shared with the appropriate team members to address the problems you outlined. Also, our pest control provider has serviced our hotel, and we are working to ensure such issues do not happen in the future. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
They cancelled my reservation after I called and told them I was broke down on the interstate heading there and that I wouldn’t make it that first night but was still coming for the next 2 nights
Business response:
Thank you for sparing some time to share your concerns with us. We are very sorry for the predicament with your reservation and regret the inconvenience it has caused. As your review is anonymous, we would appreciate additional information to properly investigate this matter and ensure such mistakes are not repeated. We humbly request you to reach us at our hotel. We highly appreciate your patience in this situation. Sincerely, Hotel Management
Place was not very clean. Did not even have a trash can in the room. Room service never came to replenish towels or toilet paper. Faciiiites over The staff was nice though. They did help getting nee rooms keys. They were polite as well.
Business response:
Charles, thank you for spending some time to evaluate your stay. We apologize for the cleanliness issue. We assure you that your comments will be discussed with our housekeeping team to be more diligent. Please know, keeping the safety of our guests in mind, we have modified our housekeeping processes to provide you with choices for when we clean your suite. Our front desk is available to make arrangements based on your requirements. We are sorry if this was not communicated with you earlier. We would like the opportunity to... read more
Not clean, buggy, and smelled awful
Business response:
Thank you for staying at our hotel. We sincerely apologize for the housekeeping issues you experienced. We will utilize your comments to take corrective actions. We hope you will consider staying with us again so we can prove our dedication to a refreshed guest experience. Sincerely, Hotel Management
When I check I had to drop bags and leave for kids basketball game… when I returned I pulled back cover and discovered hair on the sheets and red stop on sheets and pillows… so i ended up not staying
Business response:
Montrell, thank you for selecting our hotel. We apologize for the cleanliness issues in your suite that led you to leave us earlier than expected. We will discuss your comments with our housekeeping team to be more diligent. Thank you again for bringing this to our attention, and we hope to welcome you back for a better stay. Sincerely, Hotel Management
The property was marked as non- smoking but smelled like marijuana throughout halls. The room was not cleaned, kitchen sink was clogged, toilet seat was broken, and shower handle fell off in my hand. Window was broken from inside with broken glass still on the sill. Lady at the front desk was polite and apologetic but could not give me another room, could not convince maintenance to fix anything, and could not give me a discount. We were there for only two nights, only needing a place to sleep. Front desk did give me new bed... read more
Business response:
Thank you for staying at our hotel. A well-appointed suite always makes a guests' visit a comfortable one, so we apologize as this was not your case with us. We are also sorry for the smokey experience. We will discuss your comments with the appropriate individuals to take corrective actions to enhance our guest experience. We regret the inconvenience caused and hope you will allow us an opportunity to redeem ourselves. Sincerely, Hotel Management
Stay somewhere else. Floors sticky, carpets filthy, pot smell throughout hotel, no microwave, ac leaked, workers were mean and on cell phone.
Business response:
Thank you for sharing your concerns. We regret the difficulties you endured that caused discomfort. We will discuss your comments on the cleanliness and maintenance issues with our associates to ensure we provide refreshing accommodations. We will utilize your comments to enforce our no-smoking policy more effectively. We hope you will give us a chance to provide you with the flawless stay you deserve on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Indianapolis - Northwest - I-465
How is Extended Stay America - Indianapolis - Northwest - I-465 rated?
Extended Stay America - Indianapolis - Northwest - I-465 has a 2.8 star rating with 2,526 reviews.
When is Extended Stay America - Indianapolis - Northwest - I-465 open?
Extended Stay America - Indianapolis - Northwest - I-465 is open now. It will close tomorrow at 12:00 a.m.