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Extended Stay America - Indianapolis - Northwest - I-465
- Hotels
- Indianapolis, IN
About this business
Location details
9370 Waldemar Rd., Indianapolis, IN, 46268, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
We didnt like the fact that expedia sold us a queen with a sofa bed and a/c and when we got there they had no rooms! The hotel did accommodate us in a room with a bed, no ac, no sofa bed and no shower curtain. For both nights!
Business response:
Thank you for sharing your feedback. We are sorry for being unable to provide you with the suite of your choice. We truly regret the inconvenience you had and hope you will allow us an opportunity to serve you in the future. Sincerely, Hotel Management
Water was shut off with no warning for 4 hours! No breakfast as advertised. Not very clean
Business response:
Thank you for taking the time to share your concerns. Firstly, we are sorry you were not informed about the water cut. We also apologize for the cleanliness issue. We will discuss this with our housekeeping team to be more diligent. We appreciate your feedback and hope to have the opportunity to welcome you back to our hotel. Sincerely, Hotel Management
Pretty run down room with stains on floor and old stained tub, missing bathroom tiles. Linens were fresh and clean. Bed was comfortable.
Business response:
Thank you for staying at our hotel. We sincerely apologize for the disappointment with the overall condition of our property and accommodations. We have taken note of the concerns you raised as we are continually striving to ensure a perfect visit for every guest. On a slightly positive note, we are glad you liked your comfortable bed. We hope to have a future opportunity to host you. Sincerely, Hotel Management
Bed Bugs & Roaches The hotel smelled awful! There was a dog barking the entire first day/night.. Second day I woke up itching like crazy.. when we got back to the hotel on the 2nd day we seen some roaches on the counter.. wasn't until we were packing up 4 days later that we seen the bed bugs 😳😳 I had never even seen a bed bug in real life until then.. now 4 days later we're fighting bed bugs in our home 😡.. If you decide to stay at this hotel make sure to check for bed bugs & if you're like me & don't know how then watch ... read more
Business response:
Thank you for sharing your feedback with us. It was disheartening to read about your experience, and we regret the inconvenience you experienced. As your review is anonymous, we would appreciate additional information to identify the suite you occupied and treat it after inspection. Thus, we humbly request you to reach us at our hotel. We hope you will consider staying with us again so we can prove our dedication to a refreshed and seamless guest experience. Sincerely, Hotel Management
Lobby was very cold the rooms were not as they advertised first room I was in no pull out bed no dresser no lamp. Website indicated there was a breakfast did not say they were following Covid rules there was no breakfast no pool and no furnishings in the room
Business response:
Thank you for sharing your feedback. We sincerely apologize for the disappointment with our lobby and your initial suite. We will discuss this with the appropriate individuals to enhance our guest experience. We regret the disappointment with some of our amenities not being available during your stay and that our associates missed informing you about this at check-in. We will share this with them to be more diligent. We hope we have the opportunity to make a much better impression on a future stay. Sincerely, Hotel Managemen... read more
DO NOT STAY HERE!!! The worst hotel I've ever checked into. The hallway smelled like cigarettes and pot. Everything in our room was sticky. The bathtub was dirty. The sheets on the beds were dirty. There were other guests with pitbulls in the hallway not on leashes and people openly doing drugs in the back parking lot. We did not end up staying here
Business response:
Isaac, thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed. Sincerely, Hotel Management
The room were out dated. No phones in room to call to get a blanket (cause there was only a sheet on the bed) the bath tub had stains in it. Absolutely disgusting!! Shame on them for charging so much for this room!@
Business response:
Amanda, thank you for taking the time to share your feedback. It was disheartening to know your suite did not live up to your expectations. We apologize for the discontent you had. We will utilize your comments when we formulate plans for remodeling our hotel. We hope to be of your service on your future travels. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Indianapolis - Northwest - I-465
How is Extended Stay America - Indianapolis - Northwest - I-465 rated?
Extended Stay America - Indianapolis - Northwest - I-465 has a 2.8 star rating with 2,526 reviews.
When is Extended Stay America - Indianapolis - Northwest - I-465 open?
Extended Stay America - Indianapolis - Northwest - I-465 is open now. It will close tomorrow at 12:00 a.m.