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Extended Stay America - Jacksonville - Camp Lejeune
- Hotels
- Jacksonville, NC
About this business
Location details
20 McDaniel Dr., Jacksonville, NC, 28546, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not recommended The hall smelled like dirty diapers all day and night. There were several large roaches found by the bed. Front desk didn't apologize when informed upon our departure. They were dismissive of the concerns.
Business response:
Thank you for reviewing your experience online. We offer our sincere apologies for not fulfilling our promise of providing you a clean stay and for the inconvenience you had with your check-out. We are meeting with the housekeeping and front office teams to discuss this situation and reiterate the importance of impeccable customer service and attention to detail. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
BTV remote does not work the sheets do not fit the Bay it a lot of trouble makers walking around my wife did not feel safe Nothing in the kitchen whatsoever he says a microwave in a refrigerator in the sync no cups no coffee pot know nothing My wife feel about your hairs under the covers The breakfast they offer is only muffins coffee and hot chocolate there is not called breakfast to me it's Called a snack Before checking in we were greeted at the door with a giant cockroach
Business response:
Thank you for choosing us. Please know our top priority is the safety and security of our guests. Our Security team is reliable and well trained, andwe assure you a safe environment. We apologize for the maintenance issues in your suite. Our guests deserve a clean, well maintained, and comfortable suite while staying with us. We also regret that our breakfast was not to your satisfaction. We apologize you did not have a better experience during your stay,and we are certain your next visitwill be wonderful.Please give us a se... read more
Business response:
Emilie, we are disappointed to see that we did not live up to our typical standards, and we are truly sorry your stay was not to your expectation. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
Didn’t care for this property. The toilet lever was missing so I had to open the back of the toilet in order to flush. If the room was cleaned properly this should have been seen by the cleaning crew when cleaning the toilets and reported to maintenance. The shower didn’t drain well, I was standing in 3 inches of dirty water while trying to shower.
Business response:
Thank you for choosing our hotel and for writing a review of your stay. Please accept our apologies for the housekeeping issues that you experienced during your visit. We take these concerns seriously and place great emphasis on maintaining a clean, healthy and safe environment for all of our guests. In addition, we have inspection procedures in place so that this does not occur. We have addressed this matter with our team to review where steps were missed and to make the proper changes. We hope you will consider giving us a... read more
Normally I have a pretty good room but this room was just bad. And I saw a couple of roches in the room
Business response:
Thank you for being our guest. We are sorry for the cleanliness issues you encountered and for the insects you saw. Your feedback has been discussed with our housekeeping team, and we have asked them to be more diligent going forward. Also, our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
I didn't like anything. The most dreary, depressing, understaffed hotel I've stayed in with absolutely no amenities. And the price was no bargain! I'll never make that mistake again. Back to the Marriott properties...
Business response:
It is disheartening to see we didn’t live up to our typical standards. You deserved a comfortable and stress-free stay, so we are genuinely sorry we failed to deliver this for you. Please consider giving us another opportunity to provide you with the exceptional experience you deserve. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Jacksonville - Camp Lejeune
How is Extended Stay America - Jacksonville - Camp Lejeune rated?
Extended Stay America - Jacksonville - Camp Lejeune has a 3.8 star rating with 2,132 reviews.
When is Extended Stay America - Jacksonville - Camp Lejeune open?
Extended Stay America - Jacksonville - Camp Lejeune is open now. It will close tomorrow at 12:00 a.m.