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Extended Stay America - Jacksonville - Camp Lejeune
- Hotels
- Jacksonville, NC
About this business
Location details
20 McDaniel Dr., Jacksonville, NC, 28546, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This hotel.did not honor my reservation. We arrived at 8pm and were told that no rooms were available.
The kitchen is a nice thing to have in a hotel while traveling.
Business response:
We appreciate you taking the time to write a review about your stay. It's nice to read you enjoyed your comfortable suite and fully equipped. We regret the inconvenience caused and hope you will return for a perfect stay. Sincerely, Hotel Management
It was ok my sink fell out of the counter though.
Business response:
Courtney, thanks for evaluating your visit to our hotel. Although you had an overall pleasant stay with us, we apologize for the maintenance issue you experienced while you were here. Your feedback is shared with the concerned team for review and action. We hope the positive aspects of your stay will bring you back to us. Sincerely, Hotel Management
Trash Room smelt moldy. Almost as if the ac hasn’t been turned on in months. Everything was damp, and lighting was hazy. Local area isn’t the best. Nothing to do unless you want homeless people trying to take your money. Gentlemen at the desk had amazing service. I left and continued on my trip early just to leave the hotel because of how nasty it felt.
Business response:
Jamed, thank you for posting a review. Although you were impressed with our front desk associate, we are sorry for the cleanliness issue you experienced during your stay. We have made a note of your feedback and have shared it with the concerned team so that such a mistake is not repeated again. Please visit us again so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Beds were horrible. If you want dishes you have to get yourself on the first floor. Vending machines only on first floor. Not somewhere that I would ever stay again especially for the price.
Business response:
Dianne, thank you for your feedback. We are sorry we missed meeting your expectations and that we failed to deliver the kitchenware upon your request. Your comments have been discussed with our front desk team to make sure we are diligent moving forward. Also, we wish we had the opportunity to resolve the issues with your bed while you were here as we would have done our best to make you comfortable. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management
This hotel cancel my reservation, after I tried checking in from a late flight.
Business response:
Gladys, thank you for your feedback. We are sorry for the difficulties you had with your reservation and for the inconvenience it caused. We are reviewing this from our end to handle such situations in a better way moving forward. We hope you will return so we can make it up to you. Sincerely, Hotel Management
I checked in the room. Around 2:50 I realized it was bed bugs biting all over me hop out the bed jumped in the shower called the front desk and they made another room for me but I still felt uncomfortable the whole night through cuz I was continuously thinking about the bed bugs that was biting me in the first room. I threw all my drawers away and quarantined all my clothes yet I still feel dirty and it's been 2 days.
Business response:
Thank you for being our guest and for taking the time to leave feedback. Please know that we have strict policies and procedures in place to prevent pest control issues. However, we would appreciate additional information to identify the room you occupied so we may properly investigate and follow up if needed. Thank you again for your feedback, and we hope you will consider giving us another chance to make a better impression in the future. Hotel Management
Business response:
Danielle, we are sorry to know that we did not meet your expectations. Please accept my apologies for failing to provide you with a stay you deserve. We hope you will consider staying with us again in the future. Sincerely, Hotel Management
Dont stay here. Much better choices in the area. The worst Extended Stay America that we have stayed in. Rooms show lots of wear & tear. You have to ask for the kitchen to be furnished. The room needs repairs and updating, it shows lots of use abuse
Business response:
Thank you for reviewing our hotel. We apologize for the issues you encountered during your stay. We will share your feedback regarding the need to update with the appropriate individuals. We also want you to know that kitchenware for your suite is available and kept at the front desk to ensure cleanliness, and our team gladly delivers these items to your suite. We’re sorry if this was not communicated at the time of check-in. We hope you will give us another chance to impress you on your next trip through this area. Sincere... read more
Frequently asked questions about Extended Stay America - Jacksonville - Camp Lejeune
How is Extended Stay America - Jacksonville - Camp Lejeune rated?
Extended Stay America - Jacksonville - Camp Lejeune has a 3.8 star rating with 2,132 reviews.
When is Extended Stay America - Jacksonville - Camp Lejeune open?
Extended Stay America - Jacksonville - Camp Lejeune is open now. It will close tomorrow at 12:00 a.m.