This profile has been claimed by the business owner or representative.
Extended Stay America - Jacksonville - Camp Lejeune
- Hotels
- Jacksonville, NC
About this business
Location details
20 McDaniel Dr., Jacksonville, NC, 28546, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not very good When I checked into my room I looked over the room and noticed that there was all sorts of hair all over the beds. I then went to the front desk and complained to the staff. They did switch me to a different room, but upon looking over that room I noticed that there was hair on those beds as well as well as trash and other people’s garments behind the dresser and the nightstand. I spent more money buying cleaning supplies and sheets. Then spent the rest of the night cleaning the entire room. The staff was reall... read more
Business response:
Jason, please accept our sincere apologies for not living up to your expectations. Cleanliness is a top priority for all of our employees, and we do not take these issues lightly. We will address this matter with our housekeeping team in order to ensure changes are made immediately to solve these problems. We truly hope you will consider giving us another opportunity to serve you better in the future. Sincerely, Hotel Management
The room was not clean. Bathroom toilet had a dirty ring around it. There was long black hair all over the bathroom floor and bed. The mattress cover had blood stains on it. It was gross!
Business response:
We know a well-maintained room sets up the tone for an excellent stay and apologize for the housekeeping issue you encountered while you were here. Your feedback regarding the cleanliness is shared with the concerned team to ensure that remedial steps are taken immediately to ensure such problem aren’t repeated going forward. Please give us another chance to accommodate you so we can deliver you with a better stay. Sincerely, Hotel Management
Price explains cleanliness For the price you pay you can I guess you really can’t complain about the cleanliness. The whole room had a dirty feeling. Everything in the room was sticky and dusty. There was a dog urine stain on the couch. There was a roach/waterbug in the room. I’d never stay here again for free.
Business response:
Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Totally disgusted!!! Completely dissatisfied and the worse experience possible. I made this reservation a month in advanced for 10 nights. After traveling for 27 hours with my family from Japan, I arrived at the hotel at 11:40pm (still within the check-in time). Upon entering the lobby, it smelled funky and smoky, and there were no receptionist at the counter. After waiting a few minutes, a representative finally came out, and it was obvious I was disturbing her snooze. After checking my reservation, she then informed me tha... read more
Business response:
Thank you for sharing the specifics of your stay with us. Please accept our apologies for the reservation mix-up. We will investigate what went wrong in your instance. Although what happened is not typical, we obviously have room to improve and we assure you we will. Thanks for being our guest. We hope to have the chance to make it up to you on a future visit. Sincerely, Hotel Management
Barking dog in the next room. Dog smell in my room. Party going on down the hall. Rattling AC unit. No ice machine. No coffee pot. Toilet did not flush properly.
Business response:
Kathleen, it is disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you encountered is not acceptable, and we will be reviewing and altering our guidelines to provide a better experience for every guest entering our doors. Please note, kitchenware and toiletries are available at the front desk as per the brand standard and are always complimentary. We woul... read more
Bad We stayed 3 nights, wasn’t really clean, our room smelled like someone just cooked food in it, beds we’re not the most comfortable, the tv cable was kind of broken so the tv was not clear on some channels, the WiFi doesn’t even work. when we checked out we told the front desk person about it and she said you should’ve told us your first night here we could’ve moved you to a different room, we said a different room wouldn’t have helped (hinting we did not like the hotel) and she was super rude about it after we complained... read more
Business response:
Emily, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. Please consider giving us a second chance in the future, so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Free wifi an issue Wifi was slowed down to a crawl, to encorage upsale. But it was so slow that it seemed like a trick.
Business response:
Thank you for alerting us about the poor internet connectivity during your stay, and we apologize for your inconvenience. The issues have been resolved and we have made changes to improve our connectivity for our guests. We hope you will stay with again and give us another opportunity to provide you with the experience you deserve. Sincerely, Hotel Management
Cheap room but noisy location I booked this hotel for a business trip -- just one night. Got there to check in and a guy in the lobby was talking so loudly on his phone that I could hardly hear the desk clerk for the check-in. Despite being asked the man to tone it down on the phone, he continued to talk loudly and rudely ignored my request, but eventually walked outside. I checked into my room and there was a noisy party of several people next door, so I went back downstairs and asked to be moved to another room. The desk c... read more
Business response:
Michael, we apologize for not meeting all of your expectations with regard to our facilities and regret the noise issues you experienced. On rare occasions we have guests who do not adhere to the property rules concerning noise, resulting in disrupted sleep and annoyance for all those in the immediate vicinity. We value your feedback as it will help us improve our guest experience moving forward. We hope to have the opportunity to redeem ourselves on a future date. Sincerely, Hotel Management
Rude receptionist Weird people sleeping in lobby maybe homeless. Would avoid staying here again
Business response:
We sincerely apologize that we missed meeting your expectations. This certainly does not meet our standards. Please accept our sincerest apologies for the behavior you experienced from our front desk staff member. Your comments have been addressed with the appropriate staff members, and we are taking every possible measure to ensure it does not happen again. I encourage you to try us again in the near future. I am confident you will enjoy a better stay. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Jacksonville - Camp Lejeune
How is Extended Stay America - Jacksonville - Camp Lejeune rated?
Extended Stay America - Jacksonville - Camp Lejeune has a 3.8 star rating with 2,132 reviews.
When is Extended Stay America - Jacksonville - Camp Lejeune open?
Extended Stay America - Jacksonville - Camp Lejeune is open now. It will close tomorrow at 12:00 a.m.