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Extended Stay America - Jacksonville - Camp Lejeune
- Hotels
- Jacksonville, NC
About this business
Location details
20 McDaniel Dr., Jacksonville, NC, 28546, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Pay a little more..... Don't cheap out and pay even a Little more if you want to enjoy your visit to Jacksonville. It was shabby and unwelcoming from the beginning to the end. I'm not even sure why I gave it a two on my ratings. No desk staff ever around the only person we saw was an old guy in pajamas sitting out front. I felt like we were staying at a shelter. Mold in the shower and no change of towels or bedding for four days Like I said pay a little more and stay away from this place. Otherwise you may regret it like we ... read more
Business response:
Kevin, thank you for taking the time to review our hotel. We were disheartened to read about the problems you experienced, and we hope you will accept our sincerest apology for what transpired. We are taking steps to ensure future guests do not encounter the same issues. We truly hope you will give us another chance to prove that we are committed to providing outstanding accommodations and service. We look forward to having you visit again so we can provide you with a better experience. Sincerely, Hotel Management
Close to base Very old, outdated, and damaged. Not very clean. Only clean area was my bed.
Business response:
Thank you for your feedback. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you experienced is not acceptable by our standards, and we will be reviewing and altering our guidelines to provide a more wonderful experience for every guest entering our doors. We invite you to come back and validate the changes we will be implementing and to experience the stay you expect and deserve. Sincerely, Hotel Management
Do not recommend BUGS IN THE ROOM!
Business response:
Please accept our apologies for providing a less than perfect experience during your stay. We are sorry for the "uninvited visitors" you reported in your room and the inconvenience it caused. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. I hope you will afford us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
Horrible! Do not stay! This hotel was far what was advertised on Expedia. As I pulled in the parking lot there were two police cars sitting in the lot along with numerous people walking around and sitting in the parking lot. This was first of many red flags. Then I walked into the hotel lobby where there was no sitting at the front desk and people loitering in their pajamas. There was no restroom in the lobby and I had to wait for 20 minutes to speak with someone. At this point I knew I was not going to stay there.
Business response:
Hannah, please know our top priority is the safety and security of our guests and employees. Our staff is reliable and well-trained, and we assure you we will look into the issues you described. We apologize for the inconvenience you experienced and hope we have another chance to prove ourselves to you on a future visit. Sincerely, General Manager
Smells The hallways smelled like dog urine and our room smelled like cigarette smoke.
Business response:
I apologize for the cleanliness issues you experienced during your stay. We have asked our housekeeping staff to make sure this room receives a deep clean to remove the smell. Also, our front desk is staffed to assist your needs, so we would have been happy to address this issue if you had alerted us. I hope you will give us another chance to deliver the type of experience you should always expect from our hotel. Sincerely, General Manager
get away needs better beds in the rooms
Business response:
Kristina, we are disappointed to read you were not happy with the bed in your room and that impacted your sleep. We value our guests and their recommendations, and will certainly share your comment with our Brand Leaders to assist them for future enhancements. We value your feedback and hope you will consider giving us another opportunity so that we can make it up to you. Sincerely, General Manager
Disappointing Stay at Extend Stay Jacksonville NC Thursday and Friday the water was turned off from 8:00 a.m. till 5:00 p.m. Thursday I found out about the water when i got up to take a shower. Wednesday the hotel taped the signs to the top of the check-in counter. Thursday evening they posted signs about the water on Friday on each of our doors and the elevator doors. Saturday at 7:00 a.m. the fire alarm goes off. The room and hotel was dirty. I stayed for 8 days and the same dirt was on the lobby floors for my entire stay... read more
Business response:
Sharon, we are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We assure you that what you experienced is not acceptable, and we will take immediate action to identify why we failed so we can prevent these issues from occurring again. We hope you will consider a return visit so we can make a much better impression. Sincerely, General Manager
They shut the water all day from 8am to 6pm with no hot water till 8 or 9.
Business response:
John, I am very sorry we failed to deliver the exceptional stay you deserved. We apologize for the water issues you encountered, and we certainly understand our guests' frustrations. Your feedback have been shared with my maintenance team to take immediate action. I hope you will return so we can make it up to you. Sincerely, General Manager
the place was tired, smoke detectors went off several times due to malfunctions
Business response:
I apologize for the disappointing stay you had with us. Please accept my most sincere apologies for the inconvenience of the fire alarm. Your concerns will be shared with my engineering team so that they can take corrective actions. Your feedback is important to us as it will help us to improve our facilities and amenities going forward. I hope you will give us a chance to impress you on a future visit. Sincerely, General Manager
Frequently asked questions about Extended Stay America - Jacksonville - Camp Lejeune
How is Extended Stay America - Jacksonville - Camp Lejeune rated?
Extended Stay America - Jacksonville - Camp Lejeune has a 3.8 star rating with 2,132 reviews.
When is Extended Stay America - Jacksonville - Camp Lejeune open?
Extended Stay America - Jacksonville - Camp Lejeune is open now. It will close tomorrow at 12:00 a.m.