This profile has been claimed by the business owner or representative.
Extended Stay America - Jacksonville - Camp Lejeune
- Hotels
- Jacksonville, NC
About this business
Location details
20 McDaniel Dr., Jacksonville, NC, 28546, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
my room had bed bugs in it I had to check out
Business response:
Melanie, Thank you for choosing our hotel for your recent stay. On behalf of our entire team, please accept our apologies for not living up to your expectations, or ours. We make every effort to be perfect, but sometimes we fall short. We take these comments seriously and will act to correct as quickly as possible. We hope you will consider giving us a chance in the future so we can provide you with the stay you should always expect from us. General Manager
Worst hotel I've ever been to. My boyfriend and I came to visit Jacksonville to see his friends and for me to enjoy the beach. Extended stay was the cheapest and nicest looking option. The first few nights were okay I guess. The pillows are like $2 pillows you'd get from Walmart, and the bed was extremely uncomfortable. The free breakfast is really just a cabinet full of muffins and coffee, extremely misleading. But on our 3rd night there we came home after dinner and there is a large cockroach on our curtains. I call the fr... read more
Business response:
Grace, I apologize for the service and cleanliness issues you encountered during your visit, and that we didn't promptly respond to correct it. We take the cleanliness of our rooms very seriously and what you encountered is not a normal occurrence at our hotel. Your feedback has been shared with our Executive Housekeeper and steps are being taken by the team to ensure that this does not happen again. We hope you will give us another chance to provide you with a better experience. Sincerely, General Manager
needs some remodeling done housekeeping was rude
Business response:
I extend my sincere apologies for the behavior of some of our associates. We provide thorough training for all associates, and we will be redoubling our efforts. This is not the impression that we like our guests to leave with. We would love the opportunity to provide you with the hospitality that you should have experienced during this stay. Sincerely, General Manager
Won't return Front Staff was lazy. Room was not clean. Idiot stealing do not disturb signs and staff did nothing. No reason to ever return. Better options all around.
Business response:
Tim, I am sorry for the disappointing stay you had with us. Please accept my apologies for the service issues you experienced during your visit. It is truly disappointing to know our front desk staff failed to meet your expectations. We will address your concerns in regard to cleanliness and our staff with the concerned teams to make sure we are consistently following policies and procedures. We appreciate your feedback pinpointing the areas we need to address, and we will, so similar situations do not occur in the future.We... read more
Business response:
It seems there were several areas within your stay that needed more of our attention and we thank you for sharing your concerns with us in this forum. We encourage our guests to reach out to us immediately should they encounter any issues during their stay. It would have been our pleasure to handle any repairs or adjustments needed and get you back to enjoying your stay. Thank you for sharing your experience; we hope to be able to welcome you back in the future. General Manager
Thus is a smoking hotel! I am allergic to cigarette smoke so I picked this hotel that calls itself a non smoking hotel but everyone there was smoking in their rooms and I came in through the vents. I had to call the front desk every day to ask them to stop but it was relentless!!! The staff is great and truly tried but it was bad. If I had not already booked a return visit I would not stay there again.....
Business response:
Thank you for your feedback, and thank you for alerting us to the situation while you were our guest so we could make every attempt to correct it. We inform our guests of our no smoking policy and have a large fine when we find guests which do not adhere. We are sorry, and hope you will enjoy your next stay with us. General Manager
They advertise breakfast but there is none. Not even tables and chairs at the hotel. No toiletries either and we found ourselves without shampoo and condicioner. Hallways are dirty and the room smelled bad. Worst hotel we've stayed at.
Business response:
We are sorry that you were not pleased with your overall stay. Our complimentary grab and go breakfast is an added value for our guests and we apologize you were disappointed. It is clear our staff member did not share the information that in suite amenities are available upon request since our guests usually stay longer than a week at a time and bring their own items with them. Now that you are a bit more familiar with our brand and our style of hotel, we hope to have you back so you can fully enjoy all aspects of your stay... read more
Needs some TLC The rooms smelled like smoke and it was obvious that the blankets and comforters are not washed between stays. The room was poorly clean (ex: hair in tub, stains on the floor) and the A/C does not distribute the air well in the room. This work for a quick trip in and out of Jacksonville.
Business response:
Thanks so much for your comments and your rating. I apologize that upon arrival to your suite it was not as clean and fresh as it should have been, and the AC is in need of some repair. We will work with our team members to be sure we are ready to deliver the best possible stay experience possible for your next visit. Thank you, General Manager
The room was not very clean. When we first opened the fridge a cockroach was in the fridge and the room had a very weird smell to it.
Business response:
Thank you for being our guest and for the review. I am sorry for the disappointing stay and for the condition of your guest suite. We will work hard to make sure each guest receives clean and comfortable accommodations. We are sorry for your experience and hope to welcome you back again soon for a much improved stay. General Manager
Frequently asked questions about Extended Stay America - Jacksonville - Camp Lejeune
How is Extended Stay America - Jacksonville - Camp Lejeune rated?
Extended Stay America - Jacksonville - Camp Lejeune has a 3.8 star rating with 2,132 reviews.
When is Extended Stay America - Jacksonville - Camp Lejeune open?
Extended Stay America - Jacksonville - Camp Lejeune is open now. It will close tomorrow at 12:00 a.m.