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Extended Stay America - Jacksonville - Camp Lejeune
- Hotels
- Jacksonville, NC
About this business
Location details
20 McDaniel Dr., Jacksonville, NC, 28546, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
We do wish that your recent stay with us had been more impressive. Thank you for sharing your rating which lets us know more attention is needed to improve our guests experience. We value feedback such as this and we invite you to come stay with us again. General Manager
sadly disappointed sucked
Business response:
Thank you for taking the time to rate your stay. I am so very sorry to hear your visit was so disappointing. We strive to give our guests a comfortable stay with friendly hospitality and clearly we missed the mark in your case. we invite you to visit us again so we can have the chance to show you a much improved experience. Thanks for being our guest and safe travels. General Manager
After recent stays at the candle wood across the street we though since it was cheaper to try the extended stay, it took the hotel clerk 25 minutes to check us in because the computer kept freezing. I had a tired toddle on one hip who just wanted to take a nap. I understand a slow computer and was patient but then once she finally checked us in and I ran to the car to get bags I came back in where the clerk waved us over frantically while she was on the phone and told me she checked us into the wrong room. So I had to wait a... read more
Business response:
Thank you for staying with us and for providing your insight to your stay experience. We appreciate your patience with the computer issue, and we apologize for the delay you experienced. We are happy you were able to enjoy your overall stay, and hopefully you will select our hotel again when you are in the area now that you are more familiar with our hotel and brand. Thank you General Manager
Business response:
Thank you for your recent stay with us, and we appreciate you taking the time to share your rating. As you can see by other reviews our guests are overall satisfied. We apologize we did not meet your expectations. Our goal is to provide an excellent experience for every guest, our front desk is always available to assist with any questions or concerns to ensure your 100% satisfaction. We appreciate your business and hope to see you on your next visit to our area. Sincerely, General Manager
Wouldn't recommend it The room was musty and dirty
Business response:
Thank you so much for your recent stay and for your review. We are disappointed you did not leave completely satisfied. We hope you will stay with us again, so we can ensure you have a better experience. Our front desk staff welcomes any comments you have, so we can do our best to resolve any issues while you are here. Thanks again for being our guest, and we look forward to welcoming you back soon. Sincerely, General Manager
Cut Extended Stay Short Cut our stay by one day and moved to another hotel. No hot water! After I mentioned to front desk on day of check out they then informed me that someone had been working on the broiler to fix....was not fixed during my stay. Asked for 2 extra pillows from front desk clerk and received. Both pillows had hair all over them. Must be very limited maid service cause never saw anyone except front desk people. Thanks for opportunity to reply.
Business response:
Thank you for taking time to share your observations regarding your recent stay with us. We sincerely apologize for the water issue, we worked as quickly as possible to have the repairs made to minimize the impact to our guests. Perhaps our staff member did not communicate that we have weekly housekeeping service and our express service is available upon request. We want you to come back and experience a much better stay the next time you are in the Jacksonville area. Thank you General Manager
I think being charged for a roll away bed is crazy. This is the only hotel I heard of that charged for them. Also I had to ask for a hair dryer. The walls are real thin. I heard the entire conversation of the people next door and they weren't yelling.
Only thing that was good was the Customer service.
Room was horrible The room was supposed to be a non-smoking rooms but when we opened the door the smoke smell was strong. I went to put drinks in the refrigerator and there was an opened can of red bull in it. The stove top had hardened food on it. The bed was hard as a rock. Then in the bathroom there was a huge water bug. Thank goodness it was dead. We will not stay at this hotel again.
Frequently asked questions about Extended Stay America - Jacksonville - Camp Lejeune
How is Extended Stay America - Jacksonville - Camp Lejeune rated?
Extended Stay America - Jacksonville - Camp Lejeune has a 3.8 star rating with 2,132 reviews.
When is Extended Stay America - Jacksonville - Camp Lejeune open?
Extended Stay America - Jacksonville - Camp Lejeune is open now. It will close tomorrow at 12:00 a.m.