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Extended Stay America - Jacksonville - Riverwalk - Convention Center
- Hotels
- Jacksonville, FL
About this business
Location details
1413 Prudential Dr., Jacksonville, FL, 32207, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Business response:
Thank you for taking the time to post your feedback. It is disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
It was 12 something at night I was checking in for the night when the lady at the front the desk stated that they didn’t have no clean rooms & every one who was waiting which it was like 6 or 7 other people waiting on the same thing. So the lady at the front desk said we have two options either they could relocate us 10 miles out at another hotel or call your 3rd party for your refund which I did call my 3rd party to handle the situation but it was just unprofessional
Business response:
First of all, we apologize for the behavior of our associate and thank you for informing us of this incident. We can understand your disappointment, and we are sorry for the inconvenience you encountered. We provide thorough training for all associates, and we will redouble our efforts. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit to this area. Sincerely, Hotel Management
Chech in was long and painful. Worst experience ever. Clerk was looking for rooms were marked clean. Paid for the room there, got the key, beer bottles, food, water bottles, both beds visibly slept in, dirty towels all over the place. Went back to lobby, clerk looked in system for another hour only to day there are system issues and I can't find any clean rooms. Housekeeping and management issues. By this time its almost 1am. Asked that I wait until 1am to let other extended stay hotels do an audit so they could possibly fin... read more
Business response:
Thank you for taking the time to evaluate your stay. We apologize for the difficulties you experienced while you were here. Please be assured that we have discussed your feedback with the concerned teams, and we’re taking appropriate steps to prevent such situations from happening again. Also, feel free to reach out to our front desk with your queries, and they will be happy to assist you. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management
The front desk clerks were very nice. We checked in and went to our room and were surprised to find that the room had not been cleaned up from the previous occupant - towels and garbage on the floor, beds not made, etc. So they moved us to another room - 1 floor above. Same thing only this room was in worse condition. The desk clerk came up and personally helped us move to yet another room. It had been cleaned so we stayed. After she left, we discovered that the bathroom light did not work and a faucet on the kitchenette sin... read more
Business response:
Thank you for evaluating your stay with us. Although you were impressed with the service provided by our front desk associate, we apologize for the difficulties you encountered while you were here. Please be assured that we have discussed your feedback with our housekeeping and maintenance teams, and we're working with them to fix the problems you mentioned. We hope you will give us a second chance to deliver the type of experience you should always expect from our hotel. Sincerely, Hotel Management
Water leaking, sink in kitchen and bathroom. Front desk clerk in knowledgeable about anything, floor had smoke stench, worst experience ever for the price
Business response:
Thank you for the specific feedback about your stay. We apologize for the difficulties you had while you were here. Please be assured that we have discussed your feedback with the concerned departments, and we’re working with them in order to prevent such incidents from happening again. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Business response:
Martin, it is disheartening to see we didn’t live up to our typical standards. You deserved a comfortable and stress-free stay, we are extremely sorry we miserably failed in your case. Please consider giving us another chance so we can make a favorable impression of our hotel. Sincerely, Hotel Management
Infested with roaches. The room seemed fine and clean when I first walked in, however after getting back from dinner at night I found several small infestive roaches in the room and bathroom. This room should not have been as much as it was given how infested it is.
Business response:
Hilary, we apologize and regret the inconvenience caused due to the cleanliness issues you encountered in your room. We have checklists in place to inspect every suite after it has been serviced. We are working with our housekeeping and pest control teams to reiterate the importance of our daily checklists to ensure this isn't repeated. Please give us another opportunity to provide you with a better experience on your next stay. Sincerely, Hotel Management
Dirty
Business response:
Sarah, we are sorry for not meeting your expectations for an exceptional stay and apologize for the cleanliness issue you encountered in your room. Your concerns are discussed with our housekeeping team to ensure no guests experience the same moving forward. Please consider giving us an opportunity to make your next stay a better one. Sincerely, Hotel Management
Arrived late at night. Noone answered the door phone. After another guest arrived, same thing. Finally got checked in. Room looked ok. Found curly black hairs in the bed. Tub was slippery and almost fell. Elevator had been vandalized. Overall a 1 in an ordinarily 4 hotel stay.
Business response:
We sincerely apologize for falling short of your expectations for a hassle-free and enjoyable stay. Your feedback has been shared with every department involved, and we are working hard to deliver the type of hospitality that you should always expect from us. We greatly value your patronage and hope you re-evaluate us on your next visit as we hope to regain your confidence in our brand. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Jacksonville - Riverwalk - Convention Center
How is Extended Stay America - Jacksonville - Riverwalk - Convention Center rated?
Extended Stay America - Jacksonville - Riverwalk - Convention Center has a 3.4 star rating with 2,849 reviews.
When is Extended Stay America - Jacksonville - Riverwalk - Convention Center open?
Extended Stay America - Jacksonville - Riverwalk - Convention Center is open now. It will close tomorrow at 12:00 a.m.