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Extended Stay America - Jacksonville - Riverwalk - Convention Center
- Hotels
- Jacksonville, FL
About this business
Location details
1413 Prudential Dr., Jacksonville, FL, 32207, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
This property is really dated. I witnessed a girl sleeping in the lobby as the overnight shift didn’t show to check her in. That was horrible and all the front desk person said was “ I’m sorry but I couldn’t work last night and the other person called in sick”. The manager or owner should have come in. Trash was overflowing outside and they said no staff for maintenance on the weekends.
Business response:
Mark, thank you for being our guest. Our number one priority is to make sure you have a comfortable stay, so we sincerely apologize for the cleanliness and service issues you experienced during your stay. We truly regret the inconvenience these caused. We never want our guests to leave unhappy, and we are sorry for letting you down. We appreciate your feedback as it will help us to improve our future guest experiences. We hope you will give us another chance to demonstrate the excellent service we strive to provide every gue... read more
Staff was extremely rude. We called for early check in a week prior to our stay and the man on the phone said it would be no problem and to pay an extra $25 when we arrive at 4 am. We get there at that time and a woman yells at us that no “man“ works here and that there’s no room available for us.
Business response:
Thank you for your review. We cannot apologize enough for the service issue you experienced when staying at our hotel. This is not the way we would like our guests to leave with, so your feedback has been discussed with the entire team to ensure we deliver better service and treat every guest with the warmth they deserve. Please consider a return visit to our hotel so that we can provide you with a better stay on a future date. Sincerely, Hotel Management
The customer service was not that welcoming. Dirty towels and old food in the fridge when we checked in. A lot of damage throughout the room (broken picture frames, dented walls, etc.). Key cards stopped working and the replacements cards didn't scan either, so a lot of walking back and forth from the room to the front desk.
Business response:
Thank you for being our guest. We are sorry for the issues you had in your room and for the difficulties you had with the key cards. Your feedback has been discussed with our housekeeping and the front desk team to improve our accommodations and services moving forward. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Female at the front desk was never there. She was very unpleasant all around. The building was a little run down. We stayed on the 3rd floor, so waiting for the only elevator was a little inconvenient as well as the floor outside of the elevator seemed as if it was starting to fall in in certain spots. A friend that traveled with us stayed at the Lexington across the street. I’ll be paying the extra money to stay elsewhere when we go back.
Business response:
Thank you for being our guest. We are sorry our property was not to your expectations and that you did not experience the best from one of our associates. Your feedback will be shared with our front desk staff to improve our service going forward. We also regret the inconvenience you faced due to the elevator. Please revisit us so we can make it up to you. Sincerely, Hotel Management
Horrible
Business response:
Kim, thank you for being our guest. We would like to offer our apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Nasty... The rooms where not clean. We found garbage in the rooms & pills, we open the cabinets roches. It was just nasty.
Business response:
Amelia, we apologize for the cleanliness issues, which left you with a less than favorable impression of our hotel. Your experience regarding the unclean room has been brought to the attention of our housekeeping department. We assure you that remedial steps are underway, so such issues don’t happen again. What you experienced is not acceptable, but we would like you to consider giving us a chance to improve our impression on you on your next visit to our area. Sincerely, Hotel Management
Not how I remember. Not the extended stay I remember. Hotel needs updates and minor repairs.
Business response:
Theodore, thank you for sharing your review online. We are sorry that you weren’t happy with the condition of our property. Your feedback about the condition of our property will help us improve our future guest experiences moving forward. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
There was a vibration coming from below 2nd floor that sounded like a plane or train.
Business response:
Felice, thank you for reviewing your stay. We are sorry for the noise issue you encountered and regret your stay was not a pleasant one. We would have loved the opportunity to resolve this issue while you were here and would have moved you to another room upon request. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Sheets smelled nasty! Had to pick up my own towels and was asked to bring the used ones out of the room
Business response:
Thank you for choosing to stay with us. We regret the inconvenience you had with our hotel policy. Kindly note, replacing soiled towels, emptying trash, replenishing soap and toilet paper if needed, and making a bed with existing linens. Refresh Service can be purchased at $5 per service. We will also share your comments regarding the cleanliness of the linen with our housekeeping team so that they can take the necessary steps to ensure better experiences for our guests. On behalf of everyone here, we invite you to revisit u... read more
Frequently asked questions about Extended Stay America - Jacksonville - Riverwalk - Convention Center
How is Extended Stay America - Jacksonville - Riverwalk - Convention Center rated?
Extended Stay America - Jacksonville - Riverwalk - Convention Center has a 3.4 star rating with 3,107 reviews.
When is Extended Stay America - Jacksonville - Riverwalk - Convention Center open?
Extended Stay America - Jacksonville - Riverwalk - Convention Center is open now. It will close tomorrow at 12:00 a.m.