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Extended Stay America - Jacksonville - Riverwalk - Convention Center
- Hotels
- Jacksonville, FL
About this business
Location details
1413 Prudential Dr., Jacksonville, FL, 32207, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Awfull ROACHES everywhere!
Business response:
We sincerely apologize for the situation you described. You are absolutely correct to expect a comfortable, clean and bug free environment when staying with us. Although we treat regularly, to uphold our company's high standards, we have contacted our pest control provider to address the issue as quickly as possible. Thank you for bringing this to our attention. We work hard to make our guests happy, and we obviously failed in this case. Hopefully you will consider us as your hotel of choice if you are in the area again. Si... read more
The rooms were not clean, there were roaches crawling around the room, there were undesirable guest loitering the hallways.
Business response:
David, please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
My mistake Tried to save a few dollars by staying at this motel, my mistake. I better hotel a bit further out would have been worth the uber ride.
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your stay. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
No free parking Staff is friendly, the location is great. Breakfast is ceral bars and muffins. It should be noted that the parking is NOT free! I think it is overpriced.
Business response:
Thank you for sharing your review online. Although you liked our location and the service provided by our team, we are sorry to know you didn't like our breakfast offerings and that you found the fee for parking to be expensive. Kindly note, we conduct competitive pricing analyses to make sure our fees are in line with other hotels in our area. Your concern regarding our breakfast will be discussed with our Brand Leaders when updating our selections moving forward. Please give us a chance to restore your trust in us in the n... read more
Had to walk out after checking in. Was given dirty room three times and the receptionist took 45 mins to give those dirty rooms. Money needs to be refunded.
Business response:
Thank you for choosing to stay with us. We are truly sorry for the cleanliness issue you experienced in all of your rooms and regret the inconvenience it caused. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. Once again, we are sorry for the inconvenience you experienced due to this incident. We hope we have the opportunity to m... read more
Poor room, bathroom had no handles to hold on The breakfast was a stand up area in front of the front desk. Breakfast was was coffee, sugar etc, cremora and small muffins NO milk, no Juice. Had oatmeal packages but no HOT water nor hok milk for it....Just horrible. Not what I expected from Extended Stay America. I just stayed in Orlando and it was great!
Business response:
Carlos, thank you for reviewing your stay. We are very sorry for the issues you had in your room and regret as you were disappointed with our breakfast offerings. Your feedback will be shared with our brand leaders to determine new breakfast choices. Also, we have shared your feedback with the housekeeping and maintenance team so that our future guests never encounter a similar issue. We hope that you will give us the opportunity to redeem ourselves on a future stay. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are disheartened to see the rating and sincerely apologize for not living up to your expectations. We value your business and truly hope you will give us another chance to prove that we are committed to providing an excellent experience. Sincerely, Hotel Management
The hotel was very busy when we arrived and there was only one representative working at the front desk. She was very calm and friendly even though approximately ten guests were waiting to check in to the hotel. When we arrived in our room here were some dead roaches on the floor of the room. We notified the supervisor on duty and were told that the pest control agent had recently sprayed the property. We vacuumed the room and left to see some of the city. Upon our return to the room, we noticed several large live roaches cr... read more
Business response:
We are sorry for the unpleasant stay you had with us and for the cleanliness issue in your room. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
very dirty, noisy and unhealthy. the whole hotel smells of food
Business response:
It is disappointing to read your comments concerning your stay at our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we definitely failed in this attempt. We can assure you that what you encountered is not acceptable, and we will be reviewing and altering our guidelines to provide a better experience for every guest entering our doors. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Jacksonville - Riverwalk - Convention Center
How is Extended Stay America - Jacksonville - Riverwalk - Convention Center rated?
Extended Stay America - Jacksonville - Riverwalk - Convention Center has a 3.4 star rating with 2,849 reviews.
When is Extended Stay America - Jacksonville - Riverwalk - Convention Center open?
Extended Stay America - Jacksonville - Riverwalk - Convention Center is open now. It will close tomorrow at 12:00 a.m.