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Extended Stay America - Jacksonville - Riverwalk - Convention Center
- Hotels
- Jacksonville, FL
About this business
Location details
1413 Prudential Dr., Jacksonville, FL, 32207, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Very disappointing, and we are pretty easy The beds were very firm. Like terrible. They have no ice machine---not that it was broken, they don't have one. The clerk seemed surprised I even asked. Though the room had a full kitchen, there was no silverware, plates, bowls, cups, or any type of cookware. Seriously, what's the point? The fan in the bathroom made a horrendous noise when you turned it on as well as when you turned it off, and since it was the same switch as the light you couldn't avoid it. It cost $6 to park your ... read more
Business response:
Darin, we apologize and regret the inconvenience you encountered in your room. Your feedback is of utmost importance so it has been discussed with our housekeeping and maintenance department in an effort to improve our service levels moving forward. Also, as we have refrigerators in all our rooms which includes ice trays for your convenience, we do not have ice machines on our property. Kindly note, as per our brand standard requirements, we keep the kitchenware at the front desk rather than leaving them in the rooms. We wil... read more
Hotel Closed I got to the hotel only to be greeted by a sign on the door that said "closed due to the hurricane". I get that. However, I had a reservation. How do you close the hotel and not inform me before I get to town? And how does Hotels.com not send me anything either? What a joke.
Worst experience ever We waited in the lobby for 20 minutes to even be greeted. The lady working the front desk was new & did not even know how to sign on to wifi. When we got to our room, it smelled like smoke & the floors were sticky. I sat on the bed clisest to the window, looked down toward the floor & the other bed had what I can only think is dried vomit on the bed skirt. I then noticed a small amount on the skirt of the bed I was on. We immediately left & I will never stay at another Extended Stay America again!
Business response:
Vicki, please accept my apologies for the cleanliness issues you experienced in your room and that our front desk associate was unable to assist you with the wifi. We take great pride in the service, cleanliness, and maintenance of our hotel, and we hope this isolated incident will not keep you from returning to us and give us another chance to provide you with a better experience. Sincerely, Hotel Management
Good Points: Room was clean. Shower had hot water. TV worked. Internet worked. Not Good Points: Efficiency kitchen had full size refrigerator, electric stove and microwave, but had no cups, glasses, plates, bowels, cookware, silverware, etc. Cabinets & drawers were empty. Electrical problem, half the outlets did not work (checked the circuit breaker box and the GFCI breakers). One that worked behind the bed was flickering power to a lamp that was plugged into another outlet. Air Conditioner thermostat was faulty. Shower curt... read more
Business response:
Ken, thank you for evaluating your experience online. Although you liked certain aspects of your stay, we are sorry for the maintenance issue which made your experience a less than a favorable one. Your feedback has been shared with the appropriate team for review and action. Kindly note, to ensure the cleanliness of kitchenware upon check-in, brand standards require us to keep dishware at the front desk. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next vis... read more
Extended Stay does not honor confirmed reservation Booked a single night stay for July 19 through Hotels.com on May 16 and received a confirmation number. On July 17 at 3 pm, literally 48 hours prior to our check in, Extended Stay called and notified us that the property was overbooked and they were moving us to an alternate property 8 miles away. I told them that was unacceptable and their response was sorry but you can move or cancel. Their offer was to give us a voucher for another night at a later date.I asked how after ... read more
Business response:
Dear Charles, Thank you for staying with us and sharing your review. We areterribly sorry aboutthe issues you experienced with your reservation. I am sure that was very frustrating for you.Thank you for your feedback, and for sharing your feedback. Sincerely, Hotel Management
No blankets, beds very hard, breakfast was granola bars and warm lemon water. Less than clean.
Business response:
Thank you for the feedback. We are sorry for the discomfort you had with the mattress and regret not meeting your expectations with our breakfast offerings. Your concern will be shared with our brand leaders to determine new breakfast choices. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
I was not happy at all with this booking! The Extended Stay I booked had a plumbing issue and I was moved further from the venue I was attending to another Extended stay. I booked two rooms with two double beds however, the rooms I was moved to each had one double bed. I did not find this out until after I checked in and walked in my room. The receptionist told me that there nothing she could do and was unwilling to help, no more rooms, no roll away, nothing. I asked to see a manager about the situation and there was none. T... read more
Business response:
Thank you for being our guest. We sincerely apologize for the difficulties you encountered while you were here and regret that we couldn’t deliver a perfect stay of your desire. Your comments are important for our improvement, so we have discussed them with the appropriate individuals to ensure we deliver much better future guests experiences going ahead. Please give us a chance to regain your trust and earn your highest marks in the near future. Sincerely, Hotel Management
Old, dirty property in need of a massive face lift.
Business response:
Thank you for being our guest. We sincerely apologize that our facility fell short of your standards. Your feedback with regard to the condition of our property will help us improve our future guest experiences moving forward. Please consider giving us an opportunity to make your next visit a better one. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Jacksonville - Riverwalk - Convention Center
How is Extended Stay America - Jacksonville - Riverwalk - Convention Center rated?
Extended Stay America - Jacksonville - Riverwalk - Convention Center has a 3.4 star rating with 3,107 reviews.
When is Extended Stay America - Jacksonville - Riverwalk - Convention Center open?
Extended Stay America - Jacksonville - Riverwalk - Convention Center is open now. It will close tomorrow at 12:00 a.m.