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Extended Stay America - Jacksonville - Riverwalk - Convention Center
- Hotels
- Jacksonville, FL
About this business
Location details
1413 Prudential Dr., Jacksonville, FL, 32207, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Flirty and Uncomfortable I booked this place back in November 2018. I paid for a king room. I get there to check in - JULY 2019. They don’t have a king room available. They then say they have a queen room but wanted me to pay more! Hell no. They then said they would waive the charge and also waive the $6.95 parking fee. We get to the room...It was disgusting. I refused to take my shoes off. The room smelled, the rug looked filthy, the bed sheets were questionable. The bed was so uncomfortable, we couldn’t sleep. The pillows ... read more
Business response:
Thank you for your review. We apologize for not being able to accommodate you in the room you booked and the cleanliness issues you encountered while you were here. Though we are confident this was an isolated incident, we're reviewing this with our staff to make sure such scenarios are prevented from happening again. We have also discussed your concerns with our housekeeping team, and we're working with them to reiterate the importance of our daily checklists to make sure this isn't repeated. Please consider giving us anoth... read more
Wrong choice, but didn't know better first time at an Extended Stay property and chose it for price and incorrectly assumed it would be a standard hotel experience. Believe if we paid just $20 more at another place, would have had that hotel experience. No lobby, and staff goes off duty at 11pm, no amenities - soap, alarm clock, and TV reception for ESPN was fuzzy - ESPN!! That and the lock on our door did not work properly. No one was at the front desk when we left so couldn't report any of it. Oh yeah, and the hooker plugg... read more
Business response:
It was disappointing to read your comments concerning your visit to our hotel. Please accept our apologies, as we never mean to disappoint our guests in any way, and we failed in this attempt. We can assure you that what you encountered is not acceptable by our standards, and we will be taking proper action to ensure a more pleasing experience for every guest entering our doors. Thank you again for your constructive feedback, as this helps us to improve the experience for future guests. We hope you will consider giving us a ... read more
Bath room was never cleaned got in shower that morning hair all over it Dirty towels was clothes nasty
Business response:
Allison, thank you very much for your feedback. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to make sure all procedures are being followed, so this does not happen again. We do hope you will give us another chance the next time your travels bring you this way. Sincerely, Hotel Management
Dumpy. Grounds and room were run down and unkempt. Computers very slow.
Business response:
We were disappointed to see that we did not live up to our typical standards, and we are truly sorry your suite was not to your expectation. We will share your feedback with the appropriate team and ensure it is not repeated. We hope you will consider giving us another chance to prove we are up to the task of delivering excellent service and accommodations. Sincerely, Hotel Management
There were no bathroom in the lobby. The room had no shower curtain. The room door would not stay locked when exiting the room. I had to open and close at least 3 times for it to remain locked. There was only 1 place to eat in the area. The hotel had no store in it. This was a bad 2 day trip.
Business response:
Thank you for the feedback. We are sorry our hotel did not meet your expectations and regret your stay was not a pleasant one. We have shared your feedback with the appropriate team so that we can imp[rove our service and facilities going ahead. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Hotel muito ruim, não aconselho
Business response:
Roberto, thank you for reviewing your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Jacksonville - Riverwalk - Convention Center
How is Extended Stay America - Jacksonville - Riverwalk - Convention Center rated?
Extended Stay America - Jacksonville - Riverwalk - Convention Center has a 3.4 star rating with 3,107 reviews.
When is Extended Stay America - Jacksonville - Riverwalk - Convention Center open?
Extended Stay America - Jacksonville - Riverwalk - Convention Center is open now. It will close tomorrow at 12:00 a.m.