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Extended Stay America - Jacksonville - Riverwalk - Convention Center
- Hotels
- Jacksonville, FL
About this business
Location details
1413 Prudential Dr., Jacksonville, FL, 32207, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Not my favorite place. Need something, anything, serve yourself. I was expecting to use the kitchen area, the stove wasn’t working at all, refrigerator worked but it looked so run down, I use the microwave but it wasn’t warming up enough. No utensils in the kitchen at all, you have to ask for them and bring them yourself to your room. I guess you get what you pay for. Also, parking will cost you extra 6 bucks per night. Free to go breakfast: coffe, tea, hot water, and tinny bagged muffins, grab them and leave the small space... read more
Business response:
Thank you for your review of our hotel. We are sorry you experienced so many difficulties during your stay with us. Please know, to ensure cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk, and our team gladly delivers them to your suite. Also, your comments will be shared with the team, and we will take the appropriate steps to prevent these issues from happening again. We hope you will consider a future stay as we would welcome the opportunity to regain you... read more
We stop there with my son and wife, we haven’t sleep the entire night, there was like construction company guys drinking, smoke a mariguana on the hallway all night, I did talk to the front desk and they talk me that they can’t do anything about..
Not happy We had a pet room and it was musty and damp. The smell was awful.
Business response:
Christopher, thank you for taking the time to evaluate our hotel. Please accept our sincere apologies for the cleanliness and odor issues you encountered during your stay with us. We assure you that we have discussed your concerns with our housekeeping team, and we’re taking immediate actions to identify where we failed and what we can do to fix the problems as soon as possible. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
It was a noisy dated hotel, particularly late at night Also looked a little short staffed at check in. Charged extra for parking, so greater than what hotel.com showed me would be charged.
The building had a funny smell which we looked past. 3 guest was changing rooms due to bed bugs. The 2nd floor is covered with them. Our room wasnt clean enough to walk on. Then the room we was changed to had more bed bugs. We left the build and i dont know how i am getting my money back.
Business response:
Thank you for being our guest and for taking the time to leave feedback. Please know that we have strict policies and procedures in place to prevent issues of this nature. However, we would appreciate additional information to identify the room you occupied so we may properly investigate and follow up if needed. Additionally, our front-desk team is always available to help you, so please feel free to reach out to them for any queries that you may have. We hope the positive aspects of your visit will encourage you to choose u... read more
The appliances were very outdated. The room had a bad odor, and there were stains on the bathroom floor and ceiling.
Business response:
We are sorry for the issues you had. This is not the level of service we generally provide, and it certainly does not meet our standards. Your feedback will be discussed with the appropriate team to be more diligent going forward. Please accept our apologies, and we hope you will give us another chance to provide you with a better experience. Sincerely, Hotel Management
Disgusting I have never stayed at this chain, maybe I didn’t know what to expect. Was looking for a room close to Baptist General Hospital. The first room they gave us was not cleaned. Beds unmade, bottles on the floor, appeared to have been occupied. They gave us another room and the keys didn’t work. Once we got in the room, cockroaches in the bathroom. NEVER AGAIN! Should have spent the extra $ and stayed at the Hampton Inn next door.
Business response:
Deborah, we're disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. Please be assured that we have discussed your concerns with the appropriate teams, and we're taking steps to ensure we are well poised to serve you better during your next stay. We hope you will consider a return visit so we can make it up to you. Sincerely, Hotel Management
Property very barebones . Our door wouldn’t latch thus leaving our valuables unsecured we were told there were no maintenance people on the weekend .. Not good The morning of check out there was a man passed out on the hall floor in front of a room . I was told I would have a receipt e mailed to me . I have yet to see it . The staff was very nice I guess they were working with what they had . We will not return
Business response:
Jim, thank you for evaluating your stay. We sincerely apologize that you experienced so many difficulties during your stay with us. This is not the level of service we generally provide, and it certainly does not meet our standards. Please be assured that we have discussed your feedback with the appropriate teams, and we're taking immediate steps to prevent these issues from happening again. We hope you will give us a chance to redeem ourselves the next time you are in this area. Sincerely, Hotel Management
The room smelled of mildew or urine or both. There was no toilet paper. The bedsheets weren't super clean, and the mattress underneath them was horrifically stained with God knows what.
Business response:
Thank you for staying with us. We apologize for the cleanliness issue you experienced in your room and the inconvenience it caused. We have asked our housekeeping staff to make sure this room receives a deep clean so that our future guests never experience the same. Thanks again, and we look forward to your next visit so that we can make it up to you. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Jacksonville - Riverwalk - Convention Center
How is Extended Stay America - Jacksonville - Riverwalk - Convention Center rated?
Extended Stay America - Jacksonville - Riverwalk - Convention Center has a 3.4 star rating with 2,849 reviews.
When is Extended Stay America - Jacksonville - Riverwalk - Convention Center open?
Extended Stay America - Jacksonville - Riverwalk - Convention Center is open now. It will close tomorrow at 12:00 a.m.