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Extended Stay America - Jacksonville - Riverwalk - Convention Center
- Hotels
- Jacksonville, FL
About this business
Location details
1413 Prudential Dr., Jacksonville, FL, 32207, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
The room stunk bad. Breakfast is a joke if you call it that. Overall won't stay here again.
Business response:
Jessica, thank you for providing us with details about your stay. We are sorry for your disappointment with our breakfast offerings and for the odor issue you had in your room. We assure you this is not normal for us, and we have worked with our staff to prevent this type of situation from happening again. We hope you give us another chance to serve you better in the future. Sincerely, Hotel Management
The room had Roaches!! What else is there to say, little uninvited guests in my room, very uncomfortable, highly upset, need to improve housekeeping tactics.
Business response:
Thank you for taking the time to share your review with us. Please accept our apologies regarding the negative experience you had during your stay at our hotel. We work hard to provide our guests with a pleasant experience, and obviously, we fell short of this. Thank you for bringing the in-suite unwanted guest situation to our attention. We have our pest control company scheduled to treat the room and the property today. We hope we will have another chance to show you our hospitality in the near future. Sincerely, Hotel Ma... read more
1.Elevator broken...my room was 3rd fl. 2.Prostitutes in the parking lot harassing customers because the John dumped them there. 3. No services available to connect electronics. 4.Marijuana fumes throughout the 3rd fl. 5. Dog barking every 1/2 hour. 6. No coffee at the continental breakfast. (No one made anymore once it ran out) 7. All the vending machines broken. We were told to walk to the BO Gas station 2 blocks away.
Elevator broken. No housekeeping the free breakfast consisted of water coffee and sports bars
Business response:
John, thank you for your feedback. We apologize for the difficulties you experiencedwhile you were here. Please knowour housekeeping is done on a weekly basis to respect the privacy of our guests and offer minimal intrusion, but we are always happy to provide fresh linens and whatever you need during your stay. We're sorry if this was not explained to you at the time of your arrival. We will also share your feedback with regardingour grab-and-go breakfast with our brand leadersso they have knowledge of our guests' desires re... read more
It was only ok.Considering the price it was a little disappointing.What kind of hotel has efficiencies without anything to cook with or eat on.Its not like people are going to travel with that kind of stuff. No ice machines?????? Never been to anykind of hotel without ice. No elevator?? No pool? so I paid 147 for a room with a hard bed.
Business response:
Paul, thank you for reviewing your stay. We apologize for the inconvenience you had due to our hotel policy and for not meeting some of your expectations. Please knowto ensure the cleanliness of kitchenware upon check-in, brand standards require us to make these items available at the front desk rather than leaving them in the rooms. Also,all our rooms have a full-size refrigerator which has ice trays in it for our guests’ convenience. Therefore, we do not have the ice machine on our property.We hope you will reconsider and ... read more
Rough area, not clean, overpriced for what you get
Business response:
Thank you for being our guest. We are disappointed to read we were not able to deliver you with a stellar stay. Please accept our apologies for the inconvenience you encountered while you were here. Your feedback regarding cleanliness is shared with our housekeeping team to be more diligent going ahead. Kindly note, we conduct competitive pricing analyses several times and our pricing is in line with other hotels in our vicinity. It is never our intention to disappoint you in any way, and we hope you will give us a chance to... read more
Elevator was broken, checked in and was given a diety room and had to be moved to another room on the 3rd floor. First time ive stayed at an extended stay hotel that didnt have dishes. You were expected to pay extra to get them. Wont stay at this chain again
Business response:
Mary, please accept my sincere apologies for the issues you encountered and regret the inconvenience it caused. We regret not meeting all of your expectations, and please be ensured that corrective actions are being taken. We are committed to making sure that we don't repeat what you experienced. Thanks for your feedback, and we hope that you'll give us another chance and consider staying with us again in the future. Sincerely, Hotel Management
Would not recommend Not happy to arrive and find I had a room booked but parking was extra, elevator broken, roaches in the room and room keys or locks one were a pain in the butt! Very noisy and a randomly growing palmetto in the flower bed right in front blocked 3/4 or more of the sidewalk.
Business response:
Benjamin, thank you for taking the time to review our hotel. We are disheartened to read about the problems you experienced, and we hope you will accept our sincerest apologies for what transpired. Our management team is taking steps to ensure future guests do not encounter the same issues. We truly hope you will give us another chance to prove that we are committed to providing outstanding accommodations and service. Sincerely, Hotel Management
Don't bother no pool, no exercise room, no elevator - we were on third floor - charged us for parking, poor excuse for breakfast
Business response:
Edward, thank you for your review. Please accept our apologies for not meeting some of your expectations and for the inconvenience you had due to it. We assure you that we will share your feedback regarding our grab-and-go breakfast with our Brand Leaders so they can use it while determining new offerings. We hope you will consider giving us a second chance the next time you are in Jacksonville. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Jacksonville - Riverwalk - Convention Center
How is Extended Stay America - Jacksonville - Riverwalk - Convention Center rated?
Extended Stay America - Jacksonville - Riverwalk - Convention Center has a 3.4 star rating with 2,849 reviews.
When is Extended Stay America - Jacksonville - Riverwalk - Convention Center open?
Extended Stay America - Jacksonville - Riverwalk - Convention Center is open now. It will close tomorrow at 12:00 a.m.