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Extended Stay America - Jacksonville - Riverwalk - Convention Center
- Hotels
- Jacksonville, FL
About this business
Location details
1413 Prudential Dr., Jacksonville, FL, 32207, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
"RUN BABY RUN" This was the worst hotel stay ever. No house keeping service of any kind unless we paid them $10.00 per night. No linen service to bathe with unless you brought back the towels you used the previous night. We were told that the beds would be changed only every seven days. The trash was never dumpe#. The kitchenette ducked. The refrigerator needed throwing out, the ice trays looked like roaches had laid eggs in them and the burners on the stove were rusted up. To make matters even worse, the roaches started cra... read more
Dirty dry blood around toilet room 101
Business response:
Thomas, our job is to provide a clean comfortable hotel experience to our guests. We sincerely apologize for the cleanliness issues you described from your stay. Thank you for bringing this to our attention so we can review this with our housekeeping team and ensure it doesn't happen again. Thank you for your patience and forgiveness. Travel safe. Sincerely, Hotel Management
Checking checking was great room was musty smelling. Coffee and breakfast was not out by 7:15 palak properties.com
Business response:
Thank you for reviewing your stay. We are sorry for the odor issue you encountered in your room and regret not meeting your expectations with our breakfast offerings. Your concern will be shared with our brand leaders to determine new breakfast choices. Also, your feedback has been shared with the housekeeping team to be more attentive in their work so that our future guests never encounter a similar problem. We hope to welcome you back in the future so that we can make it up to you. Sincerely, Hotel Management
The staff was friendly but had roaches in my room.
Business response:
Thank you for your feedback and for choosing to stay at our hotel. Please accept our apologies for the roaches in your room. Our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. We are sorry and hope you will consider staying with us again. Sincerely, Hotel Management
Not as advertised. This hotel was just OK. We arrived well after 5 PM which was much later than the check in time of 3 PM. Our room was not ready. We have some place to be and no time to wait so they put us in a two double bed room instead of our scheduled king bed room. The front desk staff was in no hurry. Once we got up to our room, we only had about a half a roll of toilet paper and no Kleenex. We called down to the front desk to see if someone could bring some up for us and were told rather rudely that we could come dow... read more
Business response:
Thank you for being our guest. We are sorry for the issues you encountered. This is not the level of service we generally provide, and it certainly does not meet our standards. Your comments will be shared with the appropriate team members, so we can take action to prevent these issues from happening again. Please revisit us so we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Dirty with roaches!Bad customer service Dirty sticky carpet (even sticks to your shoes) in room, roaches. front desk staff rude, made no attempt to make things better, said they will come to check problems and never did for the entire 4night stay. Paid for parking that was not stated when booking. Air conditioner not working in 85+ weather and room was still not changed checked or cleaned for the entire 4nights even after showing the video of roaches! . worst hotel ever even in customer service!
Business response:
We are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. Our team's first priority is making sure that every guest has a comfortable and relaxing stay, and this time we really missed the mark. Your feedback has been shared with every department involved. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Jacksonville - Riverwalk - Convention Center
How is Extended Stay America - Jacksonville - Riverwalk - Convention Center rated?
Extended Stay America - Jacksonville - Riverwalk - Convention Center has a 3.4 star rating with 3,107 reviews.
When is Extended Stay America - Jacksonville - Riverwalk - Convention Center open?
Extended Stay America - Jacksonville - Riverwalk - Convention Center is open now. It will close tomorrow at 12:00 a.m.