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Extended Stay America - Jacksonville - Riverwalk - Convention Center
- Hotels
- Jacksonville, FL
About this business
Location details
1413 Prudential Dr., Jacksonville, FL, 32207, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dated; no ice machine; elevator not workimg; $6 parking fee; very poor breakfast
Business response:
Thank you for being our guest. We are sorry we missed meeting your expectations and for the difficulties you had during your stay. Your comments will be shared with the concerned individuals in our organization planning a future renovation. Also, we have discussed your feedback with our Brand Leaders to help them improve our grab-and-go breakfast offerings. We hope you will give us a chance to impress you on your next visit. Sincerely, Hotel Management
Peeling paint on bathroom ceiling, elevator was out of order for half of my stay, strange food-like smell in my room and the hallway outside.
Business response:
Thank you for your review of our hotel. We apologize for the difficulties you experienced during your stay. Please be assured that we have shared your feedback with the concerned team, and we’re taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will give us an opportunity to redeem ourselves in the future. Sincerely, Hotel Management
I wanted something close to my meeting the next day. The property had a very small lobby and was very dark. Never felt comfortable being in this hotel
Business response:
We make every effort to be perfect, sometimes we fall short. It is disappointing to know we couldn't deliver you a perfect stay. It is never our intention to disappoint you in any way, and we hope you will give us a chance to redeem ourselves in the future. Sincerely, Hotel Management
Mattress was disgusting and cover in stains. They just used a white blanket to cover it instead of a mattress protector and then made the bed. Part of the day staff was very rude and gave off constant a constant attitude.
Business response:
Josh, thanks for choosing us. We are sorry you couldn't experience a good night's sleep due to the bedding issue and apologize for the rude behavior of our staff. Your feedback is shared with our team in an effort to improve our service level going forward. We hope you’ll give us a chance to showcase you our improved side on a future date. Sincerely, Hotel Management
This was our 5th stay at this property and the worst by far. Other stays have been fine and we like the location, price and pet policy (we travel with a cat). The first room was grungy- brown spots all over the front of fridge, what looked like wine splatters on the inside of the bathroom door (which wiped off easily and could have been taken care of when cleaning the room), and a sticky kitchen floor. We asked to move rooms after we checked in around 11:30 pm. The desk attendant was friendly but new and untrained in how to ... read more
Business response:
Melissa, we apologize for the inconvenience caused to you while you were here and that we couldn’t fulfill our promise of providing you with a comfortable stay. Your comments are important to us, so they have been discussed with the concerned individuals' in an effort to improve our service and facilities moving forward. Please give us a chance to restore your trust in us in the near future. Sincerely, Hotel Management
Its in a good location . I did not like that the elevator was out of order. When I walked in my room, the room had a spoiled smell and the floor was wet. They have no ice machine. My room had roaches crawling. I will not be returning.
Business response:
Quay, thank you for staying at our hotel. We failed you in the most basic of ways by not providing a clean & comfortable guest room and for that we are very sorry. Be assured we take the cleanliness of your suite and the entire hotel very seriously. Even though this is not a frequent occurrence, we recognize that even one time is too many. Remedial steps within our housekeeping department are underway to ensure this does not happen again. Please visit us again. Sincerely, Hotel Management
not what was advertised room floor smelled from water not happy
Business response:
Roy, on behalf of our team, we appreciate you staying with us and providing a review. Our team is committed to providing clean, comfortable and well maintained suites for our guests, and we apologize this was not the case during your stay. Please know your feedback has been shared with the entire team to ensure a review of our processes. Thank you for your feedback, and we would appreciate the opportunity to welcome you back soon. Sincerely, Hotel Management
Our reservation was canceled by hitel due to there overlap in booking. The Elevator not working and they had no clean lining. Had to find another hotel. Management not on dury
Business response:
Thank you for being our guest. We sincerely apologize for the reservation issue you encountered at the time of check-in and the other issues which impacted your stay. Your feedback has been shared with the concerned teams to ensure we step up our game and deliver better service moving forward. Please consider staying with us again so we can provide you with a better experience. Sincerely, Hotel Management
Motel quality for hotel price The room smelled like cigarettes, the bed was lumpy and the first coffee maker I checked out was filled with mold. The staff was very friendly and helpful, but for the price I expected better. Breakfast is actually packages of oatmeal or grits that you add water to.
Business response:
Thank you for posting a review of your stay. It's nice to read you liked our overall service. However, we apologize for the problems with your room. We have shared your comments with our housekeeping staff, and we will be more diligent in our efforts. We appreciate your valuable feedback and look forward to having you stay with us again. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Jacksonville - Riverwalk - Convention Center
How is Extended Stay America - Jacksonville - Riverwalk - Convention Center rated?
Extended Stay America - Jacksonville - Riverwalk - Convention Center has a 3.4 star rating with 2,850 reviews.
When is Extended Stay America - Jacksonville - Riverwalk - Convention Center open?
Extended Stay America - Jacksonville - Riverwalk - Convention Center is open now. It will close tomorrow at 12:00 a.m.