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Extended Stay America - Jacksonville - Riverwalk - Convention Center
- Hotels
- Jacksonville, FL
About this business
Location details
1413 Prudential Dr., Jacksonville, FL, 32207, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Over priced This hotel is old and not very clean. Their "free breakfast" consist of coffee and muffins, the kind sold at a gas station. They also claim to have "free parking" but they charge $6 per night. The location is great but we are never staying at this place again. It's over priced.
Business response:
Steven, we are disheartened to read your review. Please accept our sincere apology for the problems you encountered. You deserved a comfortable and stress-free stay, and we did not live up to your expectations. We will personally address these issues with the appropriate teams to ensure happy guests is our number one priority. We truly regret the inconvenience caused and please consider us again so that we can restore your faith in our hotel and provide you with the hospitality you should always expect from us. Sincerely, H... read more
Friendly staff and cockroaches Absolutely worst hotel experience ever. I stayed there for four nights and the first night, I killed three cockroaches so I had my room changed. Even I changed the room, I killed cockroaches everyday. I would understand if I'm staying at third world country, but not when I'm paying over $100 a night. I tried to take shower, but somehow the water is slippery and didn't feel like I was taking a shower. For breakfast, you get oatmeal and some snack which is not acceptable as breakfast I think. But... read more
Business response:
Thank you for reviewing your stay with us. We sincerely apologize for the situation you described. You are absolutely correct to expect a comfortable, clean and bug-free environment when staying with us. Although we have regular pest control service at our hotel, we have contacted them for an immediate visit to address the issue quickly. We hope you will give us another opportunity to provide you with a better experience. Sincerely, Hotel Management
Parking rip off I have stayed at Extended Stay all over Florida and have never been charged for parking my vehicle on their property. The Manager of this property has decided to put a surcharge for parking your vehicle. In my opinion this manager is trying to take advantage of the situation because you have to pay for the parking separate and then you pay for your room. It appears that this manager of this property is trying to pad the books. I stay in Jacksonville at least once a month and I will not stay at this property a... read more
Business response:
Ted, thanks for being our guest, and for letting us know that your overall stay with us was a pleasant one. However, we are sorry that you were disappointed with our parking charges, parking in this area is at a premium, and we review our pricing regularly to make sure that we are priced competitively. We truly hope this unfortunate situation will not prevent you from staying with us again. Sincerely, Hotel Management
Bad
Business response:
Jim, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
A bit of a let down The room was not clean, there was a large red juice stain on the carpet which had obviously never attempted to be cleaned, the kitchenette drawers were disgusting, and I had to kill a cockroach. The beds were hard, with a large lump in the middle, leaving me with a stiff neck and sore back the following day. No coffee pot in the rooms. The hotel is not located by the Riverwalk as described, and not in an area where I would feel safe leaving the room at night. Also, continental breakfast was coffee or wate... read more
Business response:
Jessica, please accept our apologies regarding the negative experience you had during your stay at our hotel. We work hard to provide our guests with a pleasant experience, and obviously, we fell short of this. Thank you for bringing the in-suite unwanted guest situation to our attention. We have our pest control company scheduled to treat the room and the property today. We hope we will have another chance to show you our hospitality in the near future. Sincerely, Hotel Management
Better options Place was kind of dingy inside. No warning that parking was extra. You had to go back to your vehicle to put parking slip on dash. Wifi very slow. TV was on the smaller side. Continental breafest entailed a granola bar and coffee self-service was limited to coffee mate creamer, Yuk.
Business response:
Stephen, please accept my sincere apologies for the issues you encountered and regret the inconvenience it caused. We regret not meeting all of your expectations, and please be ensured that corrective actions are being taken. We are committed to making sure that we don't repeat what you experienced. Thanks again for your candid feedback, and we hope that you'll give us another chance and consider staying with us again in the future. Sincerely, Hotel Management
Not a happy visit . We arrived at hotel at 2:45 and after waiting 10 minutes the front desk lady came out with a horribly wrinkled shirt and I’m pretty sure she was in back washing dishes it sounded like . She before we could say anything told us we’d have to wait at least 10 minutes before her manager was there . Not sure why but we smiled and sat down . Approximately 20 mins later another couple came in with a pet she immediately checked them in after we had already been waiting . Again we smiled and asked could we check i... read more
Business response:
Shannon, please accept our apologies for the unpleasant behavior of our associate. We can understand your disappointment, and we're sorry for the inconvenience you encountered. We provide thorough training to our staff and will redouble our efforts. Counting on your kind generosity to accept our apology, we hope you will consider giving us another opportunity to restore a favorable impression of our hotel in the future. Sincerely, Hotel Management
Staff was great, but that place needs a cleaning and some painting...a management decision. My kids' feet would start turning black on the bottom after only about 20-30 minutes out of the bath.
Business response:
Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
Business response:
Margrit, on behalf of our entire team, we would like to offer our sincere apologies for not living up to your expectations. Although we make every effort to be perfect, sometimes we fall short. We hope you will consider giving us a second chance in the future so we can provide you with the superior hospitality you should always expect from us. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Jacksonville - Riverwalk - Convention Center
How is Extended Stay America - Jacksonville - Riverwalk - Convention Center rated?
Extended Stay America - Jacksonville - Riverwalk - Convention Center has a 3.4 star rating with 2,850 reviews.
When is Extended Stay America - Jacksonville - Riverwalk - Convention Center open?
Extended Stay America - Jacksonville - Riverwalk - Convention Center is open now. It will close tomorrow at 12:00 a.m.