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Extended Stay America - Jacksonville - Riverwalk - Convention Center
- Hotels
- Jacksonville, FL
About this business
Location details
1413 Prudential Dr., Jacksonville, FL, 32207, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Avoid if possible It took nearly 15 minutes and multiple phone calls to get the attention of an employee to check me in. They seemed agitated that I was there and wanted to check in- even though I had a reservation. When I finally got to my room, the smell of cat urine and cigarette smoke smacked me in the face. My sneakers were sticking to the entry to the room due to lack of cleanliness. Carpets were disgusting and need to be cleaned. The bed was hard as a rock and the pillows were of very poor quality. The alarm clock and... read more
Business response:
Katherine, it is disappointing to know you didn’t have an excellent stay. Although we make every effort to deliver our best, we regret this not to be your experience. Please accept our apologies for the difficulties you experienced at our hotel. Your feedback has been shared with every department involved, and we are working hard to deliver the type of hospitality that you should always expect from us. Counting on your kind generosity to accept our apology, we hope you will consider returning to our hotel on your next visit ... read more
It seemed that everyone was in training. It was my worse motel exspierance ever Asked to have room cleaned extra $10/ day charge They made the bed one day and in the 5 nights I stayed never emptied the trash or give me new towels or soap. First night there wasn’t even a plastic cup for water. Killed 4 bugs. At 8 am all coffee and hot water was empty and I could not get them to make more. I extended a night with the night front desk girl it took here forever as I it was her first time doing it. I had to remind her I needed a ... read more
Business response:
Dear Guest, thank you for choosing us to host your stay and for the valued feedback.Since we are an extended stay property, we provide housekeeping services to guests who stay eight or more nights. However, these services are always available upon request for an additional fee.In response to your feedback,we will be coaching our front desk staff to ensure we are clearly communicating our services and amenities during guest arrivals as well as providing each guest with professional customer service. We hope you will consider ... read more
On the list of things not okay about this place. The bugs were the worst. Roaches!!!!!! Broken furniture mold bugs. Please stay somewhere else
Business response:
Please accept our apologies for your unpleasant experience during your visit. As the cleanliness of our hotel is a key priority, we are very sorry your room fell short of your expectations. We have checklists in place to inspect every suite after it has been serviced. We will revisit our deep cleaning program so that we can provide a much better experience in the future. We hope you will consider a future stay as we would welcome the opportunity to regain your trust. Sincerely, Hotel Management
I really enjoyed leaving the same night I checked in. The room was disgusting. We found a cockroach in the bathroom as soon as we walked in. Check in was awful. The lady at the counter was essentially yelling at us for coming in late. I highly recommend trying their exit doors as that will give you an astounding feeling of achievement and possibly the ability to sleep knowing you're no longer surrounded by cockroaches. We actually ended up paying less money for a much bigger room, let alone hygiene, at the Hilton nearby. I w... read more
Business response:
Nicky, please accept sincerest apologies for the cleanliness and service issues you encountered while here. We have shared your concerns with the Housekeeping and front desk teams, and we have taken actions to ensure that we do not repeat these issues in the future. We are reviewing the situation as a training tool to improve our procedures and to ensure this does not happen again. We understand the frustration and truly hope you will consider giving us another opportunity to serve you. Sincerely, Hotel Management
Business response:
Thank you for choosing our hotel for your stay. We are sorry we did not live up to your expectations, so please accept our apologies for the issues that impacted your rating. We hope you will give us an opportunity to restore your confidence in us on a future visit. Sincerely, Hotel Management
Our rooms were not ready at 9:30 pm, not to say we were on a school trip and the students needed to be in bed by 10:30 pm. The rooms had roaches, room smell of cigarette and the hall smell of weed.
Business response:
Dear Unhappyguest, thank you for sharing your feedback with us. We are so very sorry for the poor and delayed check-in experience. This was an unusual occurrence and not the welcome we had hoped for you and the students. The service and accommodations do not meet our standards and we are working to make sure such impressions are no longer left with our valued guests. We hope to make this up to you and your group should you return to the area. Thank you for being our guest and safe travels. Sincerely, Hotel Management
Business response:
Thank you for rating your stay with us. Our goal is to provide an enjoyable experience for all our guests, and we apologize for letting you down. We hope you will consider giving us another opportunity to provide you with the outstanding service you should have had this time. Sincerely, Hotel Management
There were roaches all in the room- the floors were sticky and gross. Not to mention is was impossible to sleep with all the loud noise and banging sounds
Business response:
We are truly sorry for the cleanliness issue you experienced in your room and regret the inconvenience it caused. Our housekeeping staff takes pride in what they do daily and we also have processes in place to double check each room prior to occupancy by the next guest. We fell short in our processes and are reviewing them so that this does not happen again. Also, our pest control provider has serviced the hotel, and we are working to ensure procedures are being followed to prevent future infestation. We are very sorry and h... read more
Desk clerk very rude, manager was horrible...Expedia phone rep she was very nice on 2nd phone call. Guy on 1st call wasn’t rude but kept me on hold for minutes then hung up.... I purchased 2 nights and in
Frequently asked questions about Extended Stay America - Jacksonville - Riverwalk - Convention Center
How is Extended Stay America - Jacksonville - Riverwalk - Convention Center rated?
Extended Stay America - Jacksonville - Riverwalk - Convention Center has a 3.4 star rating with 3,107 reviews.
When is Extended Stay America - Jacksonville - Riverwalk - Convention Center open?
Extended Stay America - Jacksonville - Riverwalk - Convention Center is open now. It will close tomorrow at 12:00 a.m.