This profile has been claimed by the business owner or representative.
Extended Stay America - Jacksonville - Riverwalk - Convention Center
- Hotels
- Jacksonville, FL
About this business
Location details
1413 Prudential Dr., Jacksonville, FL, 32207, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Dump Over priced turd. Full beds. Not a queen. Old furniture. Gross carpet. Allows pets. Smells like one. No security for parking lot but a charge to park nonetheless. Vagrants wandering in and out. Grade “A” dump
Business response:
Thank you for your review. It was disheartening to read that we did not live up to our usual standards, and we're truly sorry your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide. Sincerely, Hotel Management
Roaches!!! Roaches in the kitchen, bathroom and in the bed sheets! I told the staff and they said "it wasnt their problem, all they can do is call pest control." Rude staff, stayed on their phones while people waited to be checked in. I felt like I paid to stay in a Motel, not what i expected at all.
Business response:
Please accept my apology for not living up to your expectations during your visit. We apologize that we did not provide the responsive service you should have received from us. Our staff normally does a terrific job in providing attentive service, so we're sorry we dropped the ball during your visit. We will definitely be using your constructive feedback to step up our game. We hope you will consider a future stay so we can better demonstrate our commitment to service excellence. Sincerely, Hotel Management
Roach motel Woke up to a roach crawling on the bed. And no less than 10 others scurrying upon turning on bathroom light.
Business response:
Roger, thank you for your feedback. We apologize for not living up to our commitment to clean, fresh accommodations during your stay. We are working with our housekeeping department to make sure all procedures are being followed so this does not happen again. We hope you will give us another chance the next time your travels bring you back this way. Sincerely, Hotel Management
Never stay here. Dirty. Old food and trash from previous occupant was never removed from the room. The fridge door was disgusting. Heavy smell of weed everywhere. Asked for an extra pillow and told they were out. Room was not ready until close to 8pm.
Business response:
Thank you for taking the time to write a review of your stay. We take these matters very seriously and appreciate you bringing this to our attention. We will take the necessary actions to ensure these issues are properly addressed. Hotel Management
Worst customer service I have ever received WORST place I have ever stayed at. I have been traveling quite a bit over the past few months for my job and have stayed at all types of hotels. This was by far my WORST experience! My biggest issue was the staff. I arrived and the rep behind the counter said I need to pay additional for parking. I informed the rep that expedia and their website stated parking is free. I pulled out my phone and showed her the website (photo attached). After several minutes of arguing with me and s... read more
Business response:
Thank you for being our guest and for taking time to leave feedback. We apologize for the unpleasant experience during your recent stay. Normally our staff does a fantastic job of responding to our guests’ needs, and we are truly sorry that was not the case for you. We have shared your comments with our management team, and we will address these issues and provide more training where needed. Additionally, we apologize if there are inconsistencies regarding information provided on our website. We will investigate your concern... read more
Location good but well over priced Room I paid for in advance not available I was supposed to be so happy they would supply a fold up bed instead of the queen bed paid for. When I asked for a refund I was told I would have to go through Expedia, highly impractical at 9:00pm after a 4500 mile journey. Still changed full price. Avoid this hotel.
Business response:
Dave, thanks for being our guest. Please accept our apologies as we couldn’t provide you with the room of your choice. Your feedback is shared with our team to find out where we went wrong and make sure this situation isn’t repeated going forward. Please feel free to reach us out at our front desk as they will be happy to resolve your queries. We would like to regain your trust and hope you will give us that chance in the future. Sincerely, Hotel Management
Very convenient location, but hotel definitely needs some updating. Beds were lumpy, drain in the bathroom sink was rusty/dirty, outlets were in inconvenient locations.
Business response:
We apologize for the issues you experienced with your room and regret the inconvenience caused. Your review will be taken as a tool to ensure that all procedures within our housekeeping and maintenance departments are being followed. We value your feedback with regard to the update and have shared it with the appropriate individuals in our organization as we begin formulating plans for future enhancements. We hope you will consider giving us another chance so we can serve you better. Sincerely, Hotel Management
Horrible hotel, stay somewhere else. I decided on Extended Stay for the conveneince of having a kitchenette during a lengthy stay. Location was great as my stay was due to my daughter having spinal surgery at Wolfsons Children’s Hospital 1/2 mile away. Carpets and floors were filthy, turned my feet black when I took my shoes off, even after I had just showered. Had to go to the front counter to get dishes for the kitchenette, and was given dirty dishes with dried food still stuck to them. Every night when I came back late fr... read more
Business response:
Jeremy, thank you for your stay and for taking the time to post your review. On behalf of our entire staff, we sincerely apologize for the housekeeping issues you experienced. We have procedures in place so that this does not happen, so we will investigate where we fell short. We only wish that we could have addressed these issues while you were here so that you didn't leave the hotel with a negative impression. We assure you that what you experienced is not the norm and ask that you give us another try whenever you return t... read more
Went in restroom, cockroaches running up the walls Seen better days, for the price would have stayed anywhere else in the area.... Not a good deal.
Business response:
Thank you for your stay. Our goal is to provide every guest with an outstanding visit, and from your review, it appears that we did not do that for you. We apologize the difficulties you experienced and hope you will give us another chance to provide a much better visit. Sincerely, Hotel Management
Frequently asked questions about Extended Stay America - Jacksonville - Riverwalk - Convention Center
How is Extended Stay America - Jacksonville - Riverwalk - Convention Center rated?
Extended Stay America - Jacksonville - Riverwalk - Convention Center has a 3.4 star rating with 2,850 reviews.
When is Extended Stay America - Jacksonville - Riverwalk - Convention Center open?
Extended Stay America - Jacksonville - Riverwalk - Convention Center is open now. It will close tomorrow at 12:00 a.m.