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Extended Stay America - Jacksonville - Riverwalk - Convention Center
- Hotels
- Jacksonville, FL
About this business
Location details
1413 Prudential Dr., Jacksonville, FL, 32207, United States
Get directions| Weekday | Schedule | Status |
|---|---|---|
| Mon | 12:00 a.m. to Midnight | |
| Tue | 12:00 a.m. to Midnight | |
| Wed | 12:00 a.m. to Midnight | |
| Thu | 12:00 a.m. to Midnight | |
| Fri | 12:00 a.m. to Midnight | |
| Sat | 12:00 a.m. to Midnight | |
| Sun | 12:00 a.m. to Midnight |
Felt very dirty, smells very bad, outdated. Shower was leaking, ceiling was dirty, floor felt dirty
Business response:
Dear Mr. Lipscomb, Thank you for sharing your feedback. We sincerely regret that your experience did not reflect the standards we strive to maintain. We understand how important cleanliness and comfort are, and we're sorry to hear that your accommodations fell short in these areas. Your comments have been shared with our team to ensure these concerns are addressed. We hope you'll consider giving us another opportunity to provide you with a much-improved stay. Sincerely, Hotel Management
Nice Staff horrible rules and conditions So we stayed her as a family of four for one night after a wedding expo. 1st thing is the area is not so good. There are many homeless people in the surrounding area. We tried to check in after a long road trip so my husband could use the bathroom and they would not let us check in at 1:30pm so we asked if he could use the restroom and they do not have a public restroom. What kind of hotel won’t allow people to use the restroom?? Getting into the place is like visiting Fort Knox. Ever... read more
Business response:
Dear Guest, Thank you for sharing your thoughts. We are glad to hear you had a positive experience with our team. We understand that location and timing can influence your stay, and we truly appreciate your feedback on the matter. We strive to balance convenience and our policies to provide the best experience for all our guests. Your comments will help us continue improving our guest experience, and we hope to have the opportunity to serve you again in the future. Sincerely, Hotel Management
A fuir Un accueil très froid, personnel à l’accueil antipathique. 1 chambre pour 4 avec 2 lits â 120 cm…(47 inches). Petit déjeuner nul, quelques muffins, pas de café. Je ne le recommande pas, le seul point positif au centre ville.
Business response:
Dear Guest, Please accept our sincere apologies for not meeting your expectations. We are genuinely sorry for the issues you encountered with the room setup, breakfast concerns, and for not providing the exceptional stay you deserve. We strive to deliver wonderful hospitality to our guests; however, we truly regret that this was not your experience. Your feedback is valuable to us and has been addressed with the appropriate individuals to ensure we are well-poised to serve you in the future. We hope you will allow us a secon... read more
Very old and dated. No ice machine. Need thicker blanket/comforter. Needs new carpet ..or no carpet.
Business response:
Dear Guest,Thank you for taking the time to share your thoughts. We appreciate your feedback and understand the importance of providing a comfortable and updated environment for our guests. We're always working to improve and enhance the overall experience, and your comments regarding amenities and room features will certainly be considered as part of our ongoing efforts. We hope you'll consider visiting again and allow us the opportunity to provide a more enjoyable stay with improvements made based on your valuable input. Y... read more
SHOCKING this is in SAN MARCO SOUTHBANK
Business response:
Dear Guest,Thank you for taking the time to share your feedback. We are truly sorry to hear that your experience did not meet expectations, and we understand your surprise and disappointment. Your concerns are important to us, and we take them seriously as we continue working to improve both our property and the guest experience. We hope for the opportunity to serve you better in the future.Sincerely,Hotel Management
Smelly and gross The building smells like mold and cigarette smoke.
Business response:
Dear Guest,Thank you for your feedback. We regret that your experience was not as expected. Please know that your concerns regarding the odors have been noted, and we are continually working to improve the overall environment and guest comfort. Your input is valuable as we strive to enhance every aspect of our service, and we hope you will consider giving us another opportunity in the future.Sincerely,Hotel Management
I did not finish my stay. Only stayed one night. The roaches were in the fridge and outside. Terrible place. I don’t know if it’s the room they gave me.
Business response:
Dear Melody, We sincerely apologize for the unpleasant experience you encountered during your stay. The situation you described is deeply concerning, and we regret that your room did not meet expectations. Cleanliness and comfort are top priorities, and we take your feedback seriously. Our team is actively addressing these concerns to ensure a better experience for all guests. We understand how frustrating this must have been and appreciate you bringing it to our attention. Your experience is not reflective of the standards ... read more
Got what I paid for I got what I paid for… the room smelt HORRIBLE. We asked for an extra pillow to no avail. No ice machine anywhere, had an issue with the vending machine for drinks, they were HOT & sticky, the hotel was nasty!!!!
Business response:
Dear Jesica,Thank you for taking the time to share your experience. We sincerely apologize for the issues you encountered during your stay. Guest comfort and satisfaction are our top priorities, and we regret that we did not meet your expectations. Your feedback will be shared with our team to address these concerns and improve our services. We appreciate your input and hope you might consider giving us another opportunity in the future for a more pleasant stay.Sincerely,Hotel Management
Frequently asked questions about Extended Stay America - Jacksonville - Riverwalk - Convention Center
How is Extended Stay America - Jacksonville - Riverwalk - Convention Center rated?
Extended Stay America - Jacksonville - Riverwalk - Convention Center has a 3.4 star rating with 2,850 reviews.
When is Extended Stay America - Jacksonville - Riverwalk - Convention Center open?
Extended Stay America - Jacksonville - Riverwalk - Convention Center is open now. It will close tomorrow at 12:00 a.m.