Extended Stay America - Jacksonville - Riverwalk - Convention Center

Business response:

Dear Rebecca,Thank you for your feedback. We sincerely apologize for any inconvenience you experienced with staffing and breakfast options. Providing quality service and a pleasant stay for our guests is our priority, and we regret that we fell short of your expectations. Your comments will be shared with our team as we continuously work on improving our services. We appreciate your input and hope to welcome you back for a better experience in the future.Sincerely,Hotel Management 

Business response:

Dear Jaime,We are sorry to hear that your experience did not meet expectations, and we regret any inconvenience that led to your decision not to fully check-in. Guest satisfaction is important to us, and we appreciate your feedback. If there is anything specific you would like to share, we would love the opportunity to improve. We appreciate your input and hope to provide a better experience in the future.Sincerely,Hotel Management 

Business response:

Dear Abbie,We sincerely regret that you did not feel safe during your stay. The comfort and security of our guests are extremely important to us, and we take concerns like yours seriously. Your feedback has been shared with our team so we can assess and improve our safety measures. We appreciate your input and hope to provide a better experience in the future.Sincerely,Hotel Management 

Business response:

Dear Dawn,Thank you for sharing your feedback. We regret to hear that your stay did not meet your expectations. We understand how important it is to have a comfortable and enjoyable experience, and we sincerely apologize for any inconvenience you encounter. Your comments are invaluable to us as we strive to improve our services. We hope you will reconsider and allow us the opportunity to provide you with a more positive experience in the future. Thank you for your time and consideration.Sincerely,Hotel Management 

Business response:

Dear Eric, Please accept our sincere apologies for your disappointment, particularly with the overall look and feel of our property and the unwelcoming environment in the room. Your feedback is invaluable to us as it guides our efforts to maintain and elevate the quality of our hospitality. Furthermore, we are so sorry for the issues you had with other guests. We have strict policies prohibiting smoking in some areas; therefore, we appreciate you bringing this to our attention so we can address it appropriately. We hope to h... read more

Business response:

Dear Cheryl, Thank you for your comments about your recent stay. We are very disappointed that we did not meet your expectations. We would have welcomed the opportunity to address your concerns while you were still here, and we hope we will have another chance to provide you with the excellent service and accommodations you should have experienced on this visit.Sincerely,Hotel Management